Program Manager Lean Six

Jason Love

*** ********* *****, *****, ** ***** 405-***-**** *************@*****.***

Summary

I bring over 20 years’ experience managing people. Process improvement/control by application of Lean and/or 6 Sigma tools and principles is my passion.

Education

MASTER’S DEGREE COMPLETED IN 2000 UNIVERSITY OF PHOENIX

·Major: Organizational Management

·Related coursework: Human Resource Issues, Advanced Human Resources Management, Cultures of Organizations, marketing, Managing Money, Technology and Organizations, Managing Change, The Learning Organization, Conflict Management Systems, Planning the Organization’s Future, Economics, Management

BACHELOR’S DEGREE COMPLETED IN 1995 SOUTHWESTERN OKLAHOMA STATE UNIVERSITY

·Major: Business Administration

·Minor: Management

·Related coursework: Business, Business Law, Economics, Business Statistics,

Skills & Abilities

PROJECT MANAGEMENT

·Lean Project Management Since 2007

·Lean Six Sigma Greenbelt Since 2012

·Process Mapping, 5S, TQM, Waste Elimination, Takt Time, Standardize Work, 5 Whys, 8D

MANAGEMENT

·Over 20 years’ Experience Managing People.

·Multi-site Management

·Multi-unit Management

·Reduce cost, Budget, Establish Operations for New Lines of Business, Map Processes, Standardize Workflow, Remote/Virtual Teams, Personnel, Work with Human Resources

COMMUNICATION

·Extensive Communication with Clients - Improve Deliverables, Implement New Workflows, Talk Through Issues

·Extensive Internal Communication –Front-Line, Sales, Operations and Executive Level Communications

Experience

PROGRAM MANAGER FANEUIL 7/2019 – 11/2019

·Established a call center operation for a new line of business

·Coordinated logistics between Sales, Recruiting, Human Resources, IT, Training and Telecom

·Grew revenue from $80k to $190k in 3 months

·Worked extensively with client to understand and provide desired service

·Beta tested a new system for client

·Determined key metrics and thresholds for new program

·Expanded the team to include both Wichita, KS and Orlando, FL

MANAGEMENT THE HERTZ CORPORATION 6/1996 – 3/2019

·Expanded a team to include both Oklahoma City, OK and Mobile, AL

·Created a work from home program

·Communicated with numerous clients on a regular basis

·Improved countless processes, with hundreds of thousands of dollars in savings

·Presented revenue opportunities to executives

·Expanded a Meeting Services program internationally

·Managed relationships with international vendors

·Let process improvement workshops (Kaizen events)

CHAIRMAN, SAFETY COMMITTEE THE HERTZ CORPORATION 10/2010 – 3/2015

·Created fire and tornado evacuation plans for a facility housing 700+ people

·Cut evacuation time in half through process changes and training

·Hosted educational events

INSTRUCTOR THE UNIVERSITY OF PHOENIX 1/2003 – 6/2004

·Instructed undergraduate business students

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