Customer Service Desktop Support

Patricia Alsobrook

********.*********@*****.*** (678) 362 – 2444 https://www.linkedin.com/in/patricia-alsobrook/

Summary:

Customer Service / Computer Specialist with extensive years of professional experience looking to apply acquired skills with a strong stable information technology or telecommunications company by supplying excellent levels of computer repair, troubleshooting, hardware and software installation and customer service.

Skills:

Installation Microsoft Office Problem solving Configuration Invoicing Routers Customer Service Wireless Network Technology Repairs Troubleshooting System Cleaning POS systems System Management Dispatching Knowledge of all Windows operating systems Ticketing system (Clarify/Remedy) Printers Windows Server (2003/2008) Multitasker

Experience:

First Data Corporation, Marietta, GA 3/17 – Present

Client Service Rep

Providing level 1 technical support including installing software and perform remote training session with merchant on a Remote deposit device (check scanner).

Account management, including adding and removing accounts, activating usernames, and termination of services.

Vesta Corporation, Alpharetta, GA 10/13 – 3/17

Order Processing Agent

Answered incoming calls and processed orders as well as explained company services and products.

Supplied elevated level of customer service in a call center environment, managed 200 calls daily.

Supplied polite and professional service in a prompt and efficient manner while meeting company goals and standards.

ADC Solution Inc., Atlanta, GA 4/00 – 10/13

Systems Manager

Supplied technical support to end-users in a high-volume call center, managed 50 - 60 calls daily.

Supplied desktop support and break/fix for desktops, laptops, printers, and servers.

Gained expert knowledge and firsthand experience in the field, including installations, configurations of hardware including hard drives, processors, Ethernet cards (NICs), CD-ROMs, DVD-ROMs, memory, motherboards, expansion cards, wireless routers, and internal components.

Used strong knowledge of Windows based operating systems and system rebuilds.

Supplied technical support to computer/network end-users, supplied extensive technical phone support to end-users and supplied network/ circuit support.

Supported and remotely repaired POS systems, printers, server’s, and laptops.

Troubleshot Chrome, Internet Explorer, Opera, and Firefox by removing cookies, resetting browsers and other methods, virus removal, network resets, and software or connectivity issues.

Managed and dispatched field technicians to site.

Managed and updated work orders using ticketing system (Clarify/Remedy), invoiced clients and managed all field support projects.

Wired and wireless installations and support for commercial and residential customers.

Education:

Everest University, 2009

Associates of Science, Criminal Justice

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