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Security Customer Service

Milford, OH
March 25, 2020

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Andrew Lambert - Cyber Security / IT Professional


Cell: 419-***-****


I am a proud 8-year veteran of the U.S. Army, looking to use the skills I’ve acquired throughout my career to obtain a Cyber Security Analyst Position. My experiences have enabled me to understand leadership in the workplace, the importance of teamwork, and solidified a strong work ethic that will translate very well into success.

Work Experience

Junior Programmer - Mobilcomm-Heavenwire/Lifeline June 2016 – May 2018

Wrote and maintained software for Heavenwire’s website, including landing page for hotspot equipment using Cisco and Mikrotik technology.

Wrote parts of Lifeline’s business management software using PHP, JQuery, CSS, HTML5, Javascript, and SQL

Hands on work with high value equipment at both client and business sites.

Assisted with and installed Access Point equipment in the field.

Worked as part of a team to achieve a complete vision for our client facing assets.

Safety Representative/Shipping Associate - Amazon Jan 2016 – June 2016

•Member of Amazon’s safety council to ensure all workplace safety concerns were effectively communicated to members of leadership.

•Handled sensitive data during customer transactions; ensuring confidentiality and trust were maintained throughout the process.

•Excelled at customer service skills, understanding how to provide a positive experience and achieve company objectives.

Information Technology/Medic - US Army Jul 2004 – Jul 2012

Maintained Oracle Systems and Network, Satellite Communications Gear, Supply and Order Systems, and Mission Critical Database Software.

Built and managed additional databases used to manage sensitive PII / HIPPA data.

Team Lead of Medic Squad; overseeing up to ten members of my team.

Mentorship experience

Trained in critical Office Support functions such as Law Ethics, Confidentiality of Data, HIPPA, and Research.

Hands on work with high value equipment at both client and business sites.

Education & Certifications

University of Cincinnati – Information Technology 2012 – 2015

Studied Information Technology, Java II and Java FX programming, MySQL, Javascript, PHP, HTML5, CSS, LAMP/WAMP and computer administration

Professional Certifications

CompTIA Security+ August 2019 - Present

CompTIA Network+ May 2019 - Present

CompTIA A+ January 2019 - Present

CCNA/CCENT In Progress (~May 2020)


Leadership Experience

•8 years in the US Army on active duty with 3 combined overseas tours to Afghanistan and Iraq.

IT-Oriented Work for the US Army:

•IT Risk Management, server and network management, software and hardware management, database building, management and implementation, satellite communications and supply/order systems management.

•Directing IT, IT projects and coordinating IT user support.

Operating Systems:

•Windows 7-10, Windows Server 10, Android, Mac/Apple, Linux, Kali, Ubuntu, Mint, Ubuntu Server


•MS Office Suite 2016, Zenmap, Wireshark, Windows Active Directory, Metasploit, Notepad+, Eclipse, Adobe Dreamweaver, MS SQL Server, PHPMyAdmin, Apache, Self-studying Snort and many more.

Programming Languages:

•Java II, JavaFX, Java Swing, Javascript, PHP, HTML, CSS, SQL, XML, JQuery, Currently doing self-study in Python 3

Ability to build servers and PC’s from the framework up.

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