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Customer Service Representative or Data Encoder

Dasmarinas, Cavite, Philippines
March 25, 2020

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Curriculum Vitae


Blk. ** Lot 6 Phase 1 Mary Cris Complex

Pasong Camachile 2, Gen. Trias

Cavite, Philippines

Mobile No.: 094********

E-mail add.:

Key Qualification

A competent, articulate and experienced individual; develop skills in computer relation, organizing and leadership, to achieve the highest possible standards in any project undertaken. Career Objective

To gain a position of responsibility where my qualifications and practical experience can be applied and developed in a pro-active organization, to face and execute challenging tasks successfully and continuously increase and enhance my skills. Education Attainment

Diploma in Computer Science

STI Dasmarinas, Cavite


2002 – 2004

Secondary School

Trece Martires City National High School

Trece Martires City, Cavite


1998 – 2002

Short Term Courses

PC Troubleshooting

PSTC Bacoor, Cavite


Oct. 11 – 22, 2002

HTML Programming

PSTC Bacoor, Cavite


Oct. 11 – 22, 2002

Cell phone Repair Technology

PSTC Bacoor, Cavite


Nov. 25 – Dec. 3, 2004

Francis Esteban


Curriculum Vitae

Employment Record

Central Order Processing (C.O.P.) – Data Encoder

Mawarid Trading Limited Company

Riyadh, Saudi Arabia

January 01, 2012 – December 29, 2017

- Tasks & Responsibilities

Inputs customers order in a timely and accurate manner into the system.

Maintains customer confidence and protects operations by keeping information confidential.

Interact with department and other staff on matters affecting data and publications flow and make recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.

Maintains operations by following policies and procedures; reporting needed changes.

Maintains filing system by collecting job orders in sequence. Sales and Marketing Department - Secretary

Mawarid Trading Limited Company

Riyadh, Saudi Arabia

July 06, 2008 – December 31, 2011

- Tasks & Responsibilities

Prepare and manage correspondence, reports and documents

Organize and coordinate meetings, conferences and travel arrangements

Arrange and confirm appointments

Handle incoming mail and other material

Set up and maintain filing systems

Collate information

Communicate verbally and in writing to answer inquiries and provide information

Consolidates monthly sales report

Maintain and updates suppliers data base on a monthly basis IT Helpdesk Supervisor

Geant Saudi Limited – Al Hokair Group

Riyadh, Saudi Arabia

Sept. 2, 2007 – May 2008

POS-related Hardware Support

- Tasks/Responsibilities (Installation, maintenance and asset management of hardware and software as follows)

Point-of-sale machines

Fixed scanners

Handheld scanners

Portable Data Terminals



Price Checkers

Barcode/Shelf label printers

StockTakeOne application

Central Scale application

SMA controllers

PDT applications

Price checker applications

Other matters related to POS

Francis Esteban


Curriculum Vitae

Non-POS-related Hardware Support

- Tasks/Responsibilities (Installation, maintenance and asset management of hardware as follows)

Desktop Computers



Networking assets and cabling

Helpdesk Supervisor

- Tasks/Responsibilities – Single point of entry of all user problems and requests

Accepts all user problems and requests, determines the severity of the problem and assigns appropriate IT support

Creates different reports for analysis

Makes the preliminary analysis of problems encountered and resolved by IT support

Reviews problem tickets resolved by IT support and corrects errors or misappropriations

Selects solutions appropriate for inclusion in Knowledge Base

Communicates with users and IT support either by email or telephone calls Computer Technician / Salesman

Al – Kamel Computer Center

Nakheel Street, Badia’ah

Riyadh, Saudi Arabia

April 9, 2005 – August 31, 2007

- Tasks/Responsibilities

Installation of program

Formatting & Installing of any different Operating Systems

Monthly Inventory

Gathering market and customer information

Negotiating variations in price, delivery and specifications with managers

Advising on forthcoming product developments and discussing special promotion

Checking quantities of goods on display in the showroom

Recording sales and order information and sending copies to the Manager in the end of the day

Gaining a clear understanding of customers and requirements

Making accurate, rapid cost calculations, and providing customers with quotations Francis Esteban


Curriculum Vitae

Personal Data

Birth Date : June 11, 1986

Birth Place : Pasay City, Philippines

Age : 31 years old

Civil Status : Single

Nationality : Filipino

Spoken Language : English, Arabic and Tagalog

Character Reference

Mr. Mohammed Abdel Qader

Director of Operations

Sales & Marketing Dept.

Mawarid Trading Limited Co.

Mobile no.: 009***********

Mr. Rodel Tanael

Computer Programmer

Saudi Telecommunication Company

Mobile No.: 009***********

I certify that all the above information was true to the best of my knowledge. Francis Das Esteban

Francis Esteban


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