Sivapriya Suresh Pandian
Email ID: email@example.com Phone: +1-858-***-****
S U M M A R Y
Computer Science Graduate with over 3+ years of experience and knowledge on Java development for IVR applications where I completely involved in agile software development life cycle. Also, I am currently pursuing my Master’s in Information Technology, which is an online degree program, and I am eligible as well as available to work for full time.
E D U C A T I O N
University of the Cumberlands: M.S., Information Technology (GPA: 4.0/4.0) Williamsburg, KY, US
Aug 2018 – Apr 2020
SSN College of Engineering: Master of Computer Applications (GPA: 3.64/4) Chennai, India
July 2010 - May 2013
Lady Doak College: Bachelor of Computer Applications (GPA: 3.44/4) Madurai, India
Jun 2007 – Jun 2010
P R O F E S S I O N A L E X P E R I E N C E
Servion Global Solutions Chennai, India
Software Engineer Apr 2014-Nov 2016
Experience in working with various IVR projects in SDLC process Agile and Waterfall approaches
Strong working knowledge on Call Routing, IVR, Speech Applications using VoiceXML, TTS, Cisco UCCE, Cisco Call Studio and Avaya Orchestration Designer
Strong working understanding and experience with API and web service design, development & web service implementation via SOAP, REST, XML and Tomcat
Experience in working on new and enhancement projects also defect fixes
Strong experience in developing and maintaining call flow and technical documentation
Ability to create and maintain Routing Applications and Configuration Objects
Montefiore Healthcare, New York, US
Implement and maintained Automatic Call Distribution (ACD) and Speech Recognition IVR (Interactive Voice Response) applications in Cisco Voice Portal-Call Studio and Cisco Finesse Agent Desktops
Experience with Mentor and develop team members on call flow design and development
Ability to be team player with strong analytical and communication skills and Provide leadership to the project teams
Cooper University Healthcare, New Jersey, US
Maintained all Configuration data Items (CI) which was implemented with Cisco Unified Contact Center Express (UCCX) for various test environments.
Strong Working experience with issue tracking tool JIRA and standard source control SVN, Tortoise
Supported production deployments after business hours and testing of contact center solutions.
Monitor the IVR call logs and able to review system logs to facilitate troubleshooting
Reliance Communications, Mumbai, India
Experience in developing in Avaya Orchestration Designer, Avaya Experience Portal and Implementation of software releases in various test environments and production environment.
Experience in supporting IVR, CTI and call flow for various zone from implementation to post cut-over support
Experience in writing test plans, test designs based on the call flow and ability to assign agent skills also documenting end-to-end flows.
Provided support after business hours and on weekends during production and whenever needed.
Cognizant Technology Solutions Chennai, India
Programmer Analyst Trainee Aug 2013-Jan 2014
Zazzy Technologies Chennai, India
Software Engineer Intern Jan 2013-Apr 2013
S K I L L S
Programming Languages Java, Python
Database & Technologies Microsoft SQL Server, Junit, XML, HTML, WSDL/SOAP, REST
Tools SVN, Maven, Ant, GitHub, JIRA, MS office, MS Visio