Sivapriya Suresh Pandian

Email ID: adcfqe@r.postjobfree.com Phone: +1-858-***-****

LinkedIn: linkedin.com/in/sivapriya-sureshpandian

S U M M A R Y

Computer Science Graduate with over 3+ years of experience and knowledge on Java development for IVR applications where I completely involved in agile software development life cycle. Also, I am currently pursuing my Master’s in Information Technology, which is an online degree program, and I am eligible as well as available to work for full time.

E D U C A T I O N

University of the Cumberlands: M.S., Information Technology (GPA: 4.0/4.0) Williamsburg, KY, US

Aug 2018 – Apr 2020

SSN College of Engineering: Master of Computer Applications (GPA: 3.64/4) Chennai, India

July 2010 - May 2013

Lady Doak College: Bachelor of Computer Applications (GPA: 3.44/4) Madurai, India

Jun 2007 – Jun 2010

P R O F E S S I O N A L E X P E R I E N C E

Servion Global Solutions Chennai, India

Software Engineer Apr 2014-Nov 2016

Experience in working with various IVR projects in SDLC process Agile and Waterfall approaches

Strong working knowledge on Call Routing, IVR, Speech Applications using VoiceXML, TTS, Cisco UCCE, Cisco Call Studio and Avaya Orchestration Designer

Strong working understanding and experience with API and web service design, development & web service implementation via SOAP, REST, XML and Tomcat

Experience in working on new and enhancement projects also defect fixes

Strong experience in developing and maintaining call flow and technical documentation

Ability to create and maintain Routing Applications and Configuration Objects

Project Work

Montefiore Healthcare, New York, US

Implement and maintained Automatic Call Distribution (ACD) and Speech Recognition IVR (Interactive Voice Response) applications in Cisco Voice Portal-Call Studio and Cisco Finesse Agent Desktops

Experience with Mentor and develop team members on call flow design and development

Ability to be team player with strong analytical and communication skills and Provide leadership to the project teams

Cooper University Healthcare, New Jersey, US

Maintained all Configuration data Items (CI) which was implemented with Cisco Unified Contact Center Express (UCCX) for various test environments.

Strong Working experience with issue tracking tool JIRA and standard source control SVN, Tortoise

Supported production deployments after business hours and testing of contact center solutions.

Monitor the IVR call logs and able to review system logs to facilitate troubleshooting

Reliance Communications, Mumbai, India

Experience in developing in Avaya Orchestration Designer, Avaya Experience Portal and Implementation of software releases in various test environments and production environment.

Experience in supporting IVR, CTI and call flow for various zone from implementation to post cut-over support

Experience in writing test plans, test designs based on the call flow and ability to assign agent skills also documenting end-to-end flows.

Provided support after business hours and on weekends during production and whenever needed.

Cognizant Technology Solutions Chennai, India

Programmer Analyst Trainee Aug 2013-Jan 2014

Zazzy Technologies Chennai, India

Software Engineer Intern Jan 2013-Apr 2013

S K I L L S

Programming Languages Java, Python

Database & Technologies Microsoft SQL Server, Junit, XML, HTML, WSDL/SOAP, REST

Tools SVN, Maven, Ant, GitHub, JIRA, MS office, MS Visio

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