Customer Service Manager

Ervin K. Armstead, Jr.

**** **** *****, ******** ****, TX 77489 713-***-**** ************@*****.***

WORK EXPERIENCE

United Parcel Service, UPS Seasonal Driver 11/2019 – 1/2020

Carried packages that weighed 25-35 lbs.

Operated a vehicle with a standard transmission

Assisted with loading packages for delivery

Engaged with customers in a professional manner.

ADG Construction/A3G, LLC Warehouse Manager 07/2010 – 5/2019

Handled incoming and outgoing shipments by checking them physically

Pulled, packed and shipped material

Processed workers’ orders by ensuring the right parts were pulled

Performed shipment receiving duties while ensuring the right item had been delivered

Verified the accuracy of orders by matching them with quantities and types

Made sure items were loaded onto shipment vehicle in a safe and timely manner

Ensured that the warehouse was cleaned and maintained at all times

Health & Human Service Commission Texas Work Advisor III 04/1997 — 05/2010

Determined eligibility for TANF and Food Stamps Programs.

Obtained, verified, and calculated income and resources to determine client financial eligibility.

Interviewed clients to gather information to determine eligibility for benefits.

Conducted reviews to determine or verify eligibility or continued eligibility and benefit level.

Processed changes to client status, overpayments, and adjusted or restored benefits.

Documented case records using automated equipment to form a record for each client.

Communicated with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.

EDUCATION

Sam Houston State University, Huntsville, Texas

Bachelor of Science Degree, May 1995

Major in Psychology, Minor in Business Administration

ADDITIONAL SKILLS

Ability to create rapport quickly and maintain positive business relationships with clients and staff, dedication to a high standard of customer service.

Knowledge of various computer programs and technologies ot intermediate level including Microsoft Word/Excel/Access, RF Scanners and financial management packages.

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