Plattsburgh, NY **901
Email – firstname.lastname@example.org
Seeking employment in a professional environment where I can diversify and improve upon the skills gained during my years as a Field Service Manager. I would focus on enhancing the company’s productivity and reputation while improving my own.
Security Clearance: Secret (not active)
June 2015 – Current Global Foundries, Malta, NY/Senior Maintenance Technician
Monitored, maintained, and qualified CMP (Chemical Mechanical Planarization) equipment
Responsible for performing and teaching preventive maintenance activities.
Review Statistical Process Control charts for process quality and react to Out of Control conditions, including but not limited to defect troubleshooting.
System recovery during process and tool interruptions.
Completed all required reporting and documentation.
Perform activities in a safe and responsible manner and support Environmental, Health, Safety & Security requirements and programs
August 2014 – May 2015 Ebara Technologies INC. Field Service Associate III, Malta, NY (Contracted)
9 CMP systems at customer site; responsibilities included but not limited to: contracted preventative maintenance, unscheduled maintenance, consumable changes and on-site technical support as needed. Interpreted operation manuals to determine root cause of tool failures.
Documented preventative maintenance, down time, issues and time spent on the systems.
Sept 2009 – June 2014 ITT/Exelis Inc. Defense Sr. Field Service Representative Ft. Lewis, WA (Contracted)
Site SR FSR guided the 160th Special Operations Air Regiment during installation, checkout, repair, mortification, consultation and training on highly specialized airborne electronic warfare equipment. (ALQ-211 SIRFC, Suite integrated radio frequency Countermeasures)
Critical role in fielding ALQ-211 for the 4/160th SOAR. Including implementing new fleet of aircraft (MH-47 Chinooks and MH 60 Blackhawks)
OJT and classroom styled training for avionics maintainers, pilots and crews on the operation and fielding of the SIRFC system.
Coordinated with avionics technicians ensuring aircraft readiness for deployment: maintained 90% up time status.
Direct support with engineering teams to resolve issues and identify system related trends.
May 2008 – Sept 2009 General Dynamics/Field Service Representative Iraq/Charlotte, NC (Contracted)
Provided Electrical Engineering Support to the CREW (Counter Radio Controlled Improvised Explosive Device Electronic Warfare) in support of various CREW program initiatives and evolution's.
Worked with government teams to install and check out electrical systems on various CREW platforms.
Performed system tests at contractor or Government testing facilities.
Trained incoming Marine Corps units on system overview and operation.
Provided guidance for Counter IED practices and convoy security planning.
May 2006 - May 2008 Remstar International/Southeast Regional Service Manager
As the Regional Field Service Manager I was responsible for the daily operation of Remstar International’s service industry in the Southeast US. Responsibilities include:
Management of an install base which covered 7 states and over 100 customers including major accounts such as Honeywell, BMW, Freightliner, BAE, Boeing and Caterpillar to name a few.
Responsible for project and installation management, customer conflict resolution, service contract negotiations.
Managed 7 Field Service Technicians; responsible for assigning personnel to projects, dispatching for service and other administrative duties to include but not limited to writing yearly evaluations, weekly time cards, expenses and disciplinary actions.
June 2000 - Dec 2005 Intuitive Surgical/Field Service Engineer NJ/NY Metro Area
Feb 1995 – June 2000 Datex / Ohmeda Field Service Representative NJ Area
1987 - 1993 United States Marine Corps Jacksonville, NC
While on active duty was promoted to the rank of Sergeant and was section lead for my detachment with MATCS 28.Maintained both station based and transportable microwave navigational landing systems.
Lead a small detachment of Marines during Desert Storm assigned to work with 2nd ANGLICO to establish forward refueling and rearming sites.
2008 - Defense Acquisition University Life Cycle Logistics
1997 - 2000 Oral Roberts University Tulsa, OK
1993 - 1995 Ocean County College Toms River, NJ
1990 - 1991 Coastal Carolina Community College Jacksonville, NC
1988 - 1989 United States Marine Corps Navigational Aids Technician Course.
1987 - 1988 United States Marine Corps Basic Electronics School.