Brooksville, Florida ***** CARISSA L. CONNOLLY 352-***-****

adcfk9@r.postjobfree.com

EMPLOYMENT HISTORY

**/**** – 03/2020 Customer Service Representative Tracers Information

Specialists

Dedicated and enthusiastic customer service representative with over ten years’ experience in the field. Responsible for answering phones and emails, assisting clients in navigating the website and with their skip tracing efforts. Created several reports for tracking metrics in all areas of the company. Created and maintained a knowledge base. Assisted in training several members of staff. Assisted with accounting duties that included processing invoices and assisted in paying monthly company bills.

02/2018 - 04/2018 Emergency Communications Officer I Pasco County Emergency

Communications

Answered phones for non-emergency and 9-1-1 telephone lines

02/2008 - 01/2018 Data Integrity Specialist Nuance Communications

Verified that information in the computer system was up-to-date and accurate. Updated departmental standard operating procedures and database to accurately reflect the current practices. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Granted access for employees to access various systems (including eScription, Dictaphone, Beyondtxt, EMDAT and Powerscribe). Add providers to several types of dictation systems. Provided access for providers to dictate into various dictation systems. Enabled access for transcriptionists for various transcription platforms (including access for accounts that were going live with the company).

EDUCATION HISTORY

12/2020

Walden University

Corrections and Criminal

Justice, Other, Bachelor's Degree

04/2018

Rasmussen College

Criminal Justice, Associate Degree

Made Deans List for each semester attended

Brooksville, Florida 34614 CARISSA L. CONNOLLY 352-***-**** adcfk9@r.postjobfree.com

References

Myka Thomas

Customer Service Manager

Nuance Communications

352-***-****

adcfk9@r.postjobfree.com

Alicia Holt

Customer Service Representative

Nuance Communications

352-***-**** adcfk9@r.postjobfree.com

Debbie Whitney

General Manager

Tracers Information Specialists

248-***-****

adcfk9@r.postjobfree.com

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