**/**** – 03/2020 Customer Service Representative Tracers Information
Dedicated and enthusiastic customer service representative with over ten years’ experience in the field. Responsible for answering phones and emails, assisting clients in navigating the website and with their skip tracing efforts. Created several reports for tracking metrics in all areas of the company. Created and maintained a knowledge base. Assisted in training several members of staff. Assisted with accounting duties that included processing invoices and assisted in paying monthly company bills.
02/2018 - 04/2018 Emergency Communications Officer I Pasco County Emergency
Answered phones for non-emergency and 9-1-1 telephone lines
02/2008 - 01/2018 Data Integrity Specialist Nuance Communications
Verified that information in the computer system was up-to-date and accurate. Updated departmental standard operating procedures and database to accurately reflect the current practices. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Granted access for employees to access various systems (including eScription, Dictaphone, Beyondtxt, EMDAT and Powerscribe). Add providers to several types of dictation systems. Provided access for providers to dictate into various dictation systems. Enabled access for transcriptionists for various transcription platforms (including access for accounts that were going live with the company).
Corrections and Criminal
Justice, Other, Bachelor's Degree
Criminal Justice, Associate Degree
Made Deans List for each semester attended
Brooksville, Florida 34614 CARISSA L. CONNOLLY 352-***-**** firstname.lastname@example.org
Customer Service Manager
Customer Service Representative
Tracers Information Specialists