Customer Service Nursing Assistant

JoyNeice Wilson

Cell: 214-***-****

**************@*****.***

Customer Service Specialist seeking to obtain and secure a rewarding position within a growing company that offers diversified opportunities in a challenging environment that will allow me to utilize and apply my problem solving skills and over all experience to contribute to the success of the company.

Profile

More than 10 years' successful experience in customer service and support With recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/ implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, Power Point and Adobe

Ability to train and motivate fellow employees.

A team player, acknowledged as a total quality customer service individual. Analytical skills that lead to problem resolution in a timely manner. Ability to multi-task in a fast-paced environment. Self sufficiency skills that provides fast learning at any task. Synopsis of Achievements

Humana Certification of Accomplishment for Billing and Enrollment/Rx Excellent customer service reviews from management, as well as clients. Completed Diversity Trainings to Improve acceptance skills. Proactive planning led to notable increase in morale in department. Created a more positive atmosphere for fellow employees.

Employment

Dart - Bus Operator Dallas, TX

Jan 2017 - June 2019 & Jan 2019 - Feb

2020

• To perform Operations while driving passengers efficiently and safely.

• Practicing safety at all times while following rules and Texas Driving regulations

• Giving 5 star customer service at all times

Amazon - Package Handler/ Area Lead Irving, TX

November 2016 - March 2017

• Worked in a busy and fast paced warehouse making sure items were sent to the proper location and customers through out.

• Helped customers to locate items and to also correct incorrect orders.

• Problem Solving oversized items or Damaged goods due to shipping. Humana - Customer Service SpecialistIrving, TX

May 2013 - Present

Diligently work In a fast paced office atmosphere assisting clients with health insurance inquires, payments, and selecting quality plans that meet their individual needs. Consistently provide exceptional levels of customer service while collecting Vital Information in emergency situations.

Quickly and effectively resolve customer issues.

Bed Bath & Beyond - Customer Service Representative & Cashier Panama City, FL November 2011 - March 2013

Worked with 15 sales professionals & customer service professionals to keep customer business expanding.

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Provided a consistent level of satisfaction to the customer. Quickly and effectively solve customer challenges. Constantly created new ways to Improve customer service. Glen Cove Nursing Pavilion & Care Minders - Certified Nursing Assistant Panama City, FL August 2009 - November 2011

Tended to patients on daily basis and assisted with improving their life and medical needs. Proactively handled clients and family member concerns about patients. Provided a means of relating to patients on a personal level. Gulf Coast Community College - Administrative AssistantPanama City, FL July 2008 - August 2009

Assisted clients with meetings and finding resources on campus. Assisted students with employment opportunities and locating teacher services. Managed and maintained clerical duties to promote a functional office. Education

PCI - Dallas, TX

Gulf Coast Community College - Panama City, FL

Pre-requisites courses for Associates Degree

Fellowship Christian Academy — Panama City, FL

High School Diploma

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