Senior IT Business Analyst
Resume:
EXPERIENCE
IT SENIOR BUSINESS ANALYST, TATWEER CO.
Tatweer - Takamol Damascus- Syria A leading Syrian software development company provides the best governmental projects' developing experience for the Syrian market since 2013.
Responsibility Included:
- My work has been focusing mainly on 7 of the biggest projects of the company, which are briefly the following:
o Smart Card System
o Sadcop System
o Free Zones- Investment System Project
o Al-Bassel Hospital for heart diseases and surgery System o E-payment for electric bills System
o NGOs’ System
o UNICEF Card System
o Beneficiary Cloud- Syrian Trust System
o Warehouse Management System
o Ticketing System
- Analyze Tatweer current projects and provide the business and system analysis.
- Deep analysis for current Tatweer projects in order to provide the needed corrective actions, recommend new business solutions and develop new ideas for these projects
- Analyze the new business solutions and having a comprehensive feasibility study for each project.
- Prepare business cases, pricing module scenarios, functional and design requirements for each business solution
- Coordinate with development team and other different stakeholders, to deliver the requirements and provide all needed support to get to the final product properly. TAMARA MURJAN
Sharjah-UAE · Phone +971-**-***-****
Email: adcfg7@r.postjobfree.com
CORE COMPETENCIES
• Strategic Planning
• Project Management
• Business Analysis
• Relationship Building
• Customer & Staff Relations
• Revenue Enhancement
• Team Leadership
• Research & Analysis
• Competitive Intelligence
• Decision making
• Process Improvement
• Solution Selling
2
- Provide an acceptance for developed projects
2017 – JULY 2018
IT BUSINESS ANALYST, SYRIATEL CO.
BUSINESS ANALYSIS AND CORPORATE PLANNING DEPARTMENT Part of Mobile application and Business Solutions activities and support achieving marketing department’s and Business Analysis and Corporate Planning’s department goals. Responsibility Included:
- Working on the following projects mainly:
o E-Mall Online Shopping Project
o Bazaar Project
o Syria Store Project:
Mobile Application Store
Payment Model (solution for the e-payment in Syria) o Syrians Project (Social Network)
o Shabab-Link Mobile Application
o GIS Mobile Application
o Smart Delivery Project
o Gifts’ Helper Mobile Application
o Abd3 Mobile Applications Competition Management
o Art Competition (Art Annual Competition)
- Generate new ideas for Mobile Applications that are perfectly customized for our local market and our customers’ needs.
- Create marketing plan and proper campaign for any new project to be launched.
- Deep analysis for half-dead projects and prepare the needed corrective actions with the alignment with all concerned parties to revive them.
- Prepare business cases, pricing module scenarios, functional and design requirements for each business solution and mobile application to get management final approval
- As a key person in my section, I was responsible of leading a group of 3-4 people
- Analyzing the business solutions and mobile applications that are included in the yearly roadmap and ensure having a comprehensive feasibility study for each new project
- Monitor, analyze and report the status of roadmap accomplishment and pending projects with justification to marketing and sales director
- Ensure that corrective and preventive actions are applied and customers’ complaints are solved properly
- Cascade corporate objectives into unit objectives and individual objectives, and ensure proper alignment
2015 – 2016
PRODUCT SPECIALIST, SYRIATEL CO.
MARKETING AND SALES DEPARTMENT
Syriatel Mobile Telecom Damascus- Syria
Part of the product activities and support achieving marketing department’s goals. Responsibility Included:
- Working on the following projects mainly:
o Goal (Football) Project:
Mobile Application for gamers
Competition Management System
Competition Management
o Premium Services Mobile Application
3
o Unifying MTs Project
o 10 Service’s Providers’ Accounts Management
- Identified opportunities, researched for new product possibilities.
- Generated new sales opportunity by launching 21 new products.
- Led the business with multiple corporate service providers.
- Create marketing plan and proper campaign for any new product to be launched.
- Deep analysis for services annually and preparing the needed actions to revive them and drive new traffic that will lead to increase revenue.
- Monitored monthly, quarterly the business with the corporate service providers in order to keep improving the delivered services which lead to customers' satisfaction and keep generating and increasing revenue.
- Prepared an SLA for dealing with the corporate service providers.
- Ensure that corrective and preventive actions are applied and customers’ complaints are solved properly
- Monitored the running competitions and research for annual enhancements EDUCATION
2008-2014
Bachelor of Information Technology Engineering, UNIVERSITY OF DAMASCUS, COLLEGE OF IT
Major: Networking and Operating Systems
University Projects:
- Implementation of NNTP (Network News Transfer Protocol) protocol using J2EE.
- Chat program using Java remote method invocation (RMI).
- Simple audio editor & image processing software using .NET framework.
- Configuring DNS, web, and mail servers on Linux based systems.
- Fourth year Project:
GAR (Geospatial Augmented Reality)
- Graduation Project:
A Social Platform for Reefnet Project
COURSES
- Professional Business Analysis (PMI-
PBA)
VENTURE INTERNATIONAL-
BUSINESS CONSULTING & TRAINING
BY MR. MAZEN HAFFAR
- Cash Transfer Program (CTP)
BY CALP- THE CASH LEARNING
PARTNERSHIP
- Business Strategy/ Strategic Planning
and Execution
ADVANCED COMPETITIVE STRATEGY
- Dynamic Communication Strategies
BY MISS. CHRISTINA KASHAR
- Online Business Courses
BY RYAN ROBINSON
- Online Marketing Course
MIT SLOAN SCHOOL OF
MANAGEMENT
BY PROFESSOR ERIC VON HIPPEL
- Initiating and Planning Projects
BY COURSERA
- Budgeting and Scheduling Projects
BY COURSERA
- Managing Project Risks and Changes
BY COURSERA
- Time Management for Personal &
Professional Productivity
4
KEY SKILLS
Business Analysis
• Engage client to gather requirements and business rules and ensure alignment with development team
• Analyze client’s business requirements and process through document analysis, interviews, workshops and workflow analysis.
• Translate stakeholder requirements into tangible deliverables such as functional requirement specifications, use cases, data flow and data model diagrams
• Evaluate risks related to requirements implementation, testing processes.
• Preparing feasibility studies for new projects and new features Business Development
• Market Research, forecasting and stakeholder management
• Organized and result driven professional who is seeking to implement extensive background in developing client proposals
• Utilize negotiation and presentation skills and document process flows for company profit rise and year on year growth
• 5 years’ experience to lead, to challenge and be challenged in a marketing development position to analyze and improve marketing and operational performance
• Ability to help the organization exceed corporate goals and long term commitments made to customer’s, stockholders and employees
• Ability to build market position by locating, developing, and defining contract potential; and discovering and exploring opportunities.
• Develop and maintain good relationship with existing as well as new clients with good communication and effective persuasion skills
• Decision making skills, excellent communication and negotiation skills IT
• Excellent analytical, data manipulation and interrogation skills.
• Developing and maintaining the infrastructure and IT systems
• Negotiating IT service contracts with partners and suppliers
• Managing and promoting services through the use of media channels. PERSONAL ABILITIES
• Attention to details
• Punctual and reliable
• Team Player
• Violinist
• Languages:
o Arabic “Mother Tongue”
o English “Advanced”
o Bulgarian “Intermediate”
• Computer:
o Programing with Java, C# (.NET
Framework), PHP, C++, Ada and
Pascal.
o Managing data held in a relational
database management system
(RDBMS) with SQL and Oracl
o Microsoft office and Internet
related programs.
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