S.SHAIK ASADULLA

No.** Mint Modern City Old Washermenpet TN 600021

Home:787******* Cell 787*******:adcfeq@r.postjobfree.com

Summary

Skilled Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. TEAM Lead committed to addressing customer concerns with speed,accuracy and professionalism.

Highlights

High customer service standards

Employee relations specialist

Call center management experience

Accomplishments

Managed call flow with up to 7 Exceeded corporate target for customer satisfaction for two months in a row.call in queue per minute.

Experience

Team Leader-Android Tech Supporter

6 months

iberry India-Broadway Mannady Chennai, TN

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual request. Provided and appropriate information in response to customer inquiries.

Crystal Tech:- Customer Care Executive for one year

Perambur Chennai, TN

Out bond and In bond sales US campaign Generics Medications

Customer Care Executive

B and A digitactical solution for One year eight months

out bond and in bond sales US campaign Generics Medications

Royapettah Chennai

Sify Broadband as a Customer service Executive one year Six months in Tidel Park Chennai

In bond domestic campaign worked as a Tech supporter

GTFC,'S as a Business support Executive

Nungambakkam from February 2019 to till Now

Education

ACADEMIC PROFILE:

Bachelor of Computer application B.C.A., in The New College affiliated to Madras University, Chennai.

-Scored 62%

Higher secondary School (+2)-Sir T.higer secondary school

-Scored 72.5.Chennai

Secondary School Leaving Certification (SSLC) T.T.V higher secondary school, Chennai.

-Scored 58% in the SSLC exam conducted by Department of Government Examinations, Chennai.

AREA OF INTEREST:

Computer Networks

Retaining the Customer

SOFTWARE SKILLS:

C,C++,

PERSONAL SKILLS

Fast learner, ability to work as a team, good leadership quality,

good interpersonal and communicational skills, easily adaptable .

PERSONAL DETAILS:

Name S. Shaik asadulla.,

Father`s Name S. Sahibjan,

Permanent address No: 75 Mint modern City,

Boja Raja Nagar Old pencil Factory

Washermenpet,

Chennai-600021,

Date of Birth 4th Nov, 1985

Gender Male

Marital Status Married

Nationality Indian

Language Known Tamil, English,Urdu,Hindi,Telugu and Arabic

DECLARATION:

I hereby declare that the details mentioned above are true to the best of my knowledge.

Place: Yours faithfully,

Date:

(S.Shaik asadulla)

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