Front Office Manager
Resume:
Karthik Periasamy
Mobile:
Email:
**********@*****.***
PERSONAL DETAILS
Date of Birth
July 18, 1982
Marital Status
Married
Nationality
Indian
Current Location
Chennai, India
Languages Known
English, Tamil, Thai,
Telugu & Hindi
Personal Attributes
Innovative, Diligent,
Motivated, Optimistic &
Versatile
Hobbies & Interest
Reading & Travelling
A Healthcare management Professional with almost two decades of experience in P&L role, Project Management / Operations / Business Transition / Business Development. Worked with entire ecosystem of Healthcare in various geographies.
Highly business and process focused Professional with a keen interest in Product Management and Strategic
Business Planning for new and existing hospitals. Was responsible for successfully starting and Turn-around of Multi-specialty Quaternary Care hospitals & Speciality Hospital Projects, for Vasan Eye Care Hospitals & Neotia Healthcare Initiatives Limited. Has managed 1500+ beds multi-geography healthcare facilities across India. Was also associated with of the world’s most prestigious and largest Liver Transplant program in India.
Have a good insight of Tier II & III healthcare market and understands the dynamics of running a successful
healthcare practice in emerging markets. Out of the last 19yrs+ as a professional, have spent 7yrs with the biggest and most professionally managed Healthcare Organisations in India & Abroad. Have a strong sense for creating innovative service delivery models which suits the changing customer requirement & dynamic business environment. Specialties: Operations, Strategic Business Planning, Product Management, New Initiatives, Business Transition, Project Management, Business Development and Marketing, People Management and Talent Acquisition.
ABOUT
Dr. V Balaji Dr V Seshiah
Diabetes Care & Research
Institute, Chennai, India
Position
Chief Operating Officer
Department
Operations
Period
October 2019 to till date
Core Areas Covered
Front Office, Billing,
Insurance/TPA, Corporate,
Patient Counselling,
Financial Counselling, OP &
IP Pharmacy, Purchase
Department, Marketing
(Doctor Referal Team &
Corporate Referal Team),
Maintenance, CSSD, Lenin
Laundry, Food & Beverages,
Security Services, House
Keeping, Transport
services, Ambulance
Services.,
Heading Dr V Balaji Dr V Seshiah Diabetes Care & Research Institute, Chennai as Chief Operating Officer. The P & L role is to enhance and optimize the overall business growth and clinical excellence. The Hospital is 50 bed Quaternary Care Institution with state of the art facilities.
The Institution is one of the landmark hospital in Chennai. Business Objective: To enhance the present turnover Clinical Excellence: Clinical talent in all specialities and focus on clinical outcomes.
Quality Focus: First Hospital in India to get NABH Full accreditation during my tenure.
EXPERIENCE
Dr. Rela Institute & MS Hospital,
Chennai, India
Position
General Manager
Department
Operations
Period
November 2018 to
September 2019
Core Areas Covered
Front Office, Billing,
Insurance/TPA, Corporate,
Patient Counselling,
Financial Counselling, OP &
IP Pharmacy, Purchase
Department, Marketing
(Doctor Referal Team &
Corporate Referal Team),
Maintenance, CSSD, Lenin
Laundry, Food & Beverages,
Security Services, House
Keeping, Transport
services, Ambulance
Services.,
100 Bedded Multi-Speciality hospital in
Redhills, Chennai.
Key Result Areas:
• Managed 100-bed Multi-Speciality Hospital
with P & L Responsibility.
Was responsible for the project since inception looking into the following areas:
• Design & Layout of the hospital.
• Heading Purchase Committee
• Monitoring the Project Expenditure, Capex &
Opex
• Clinical and Administrative recruitment
• Periodic Manpower planning (Clinical and
Non-Clinical) / Performance monitoring
• Training needs for the Team members
• Financial Management (Budgeting, Projection,
etc.,)
• IT Initiatives (Infrastructure planning / HIS)
• Heading the Internal Quality team towards
NABH / ISO
• The Hospital has facilities such as, CT Scan,
24hrs blood storage, Casualty, Dialysis, 3 OT’s
40 Bedded ICU/CCU/NICU/PICU, Cath Lab,
ICU Ambulance.
• Managed a Team of more than 200
Employees, which includes medical,
paramedical, Technical, Administrative and
other supportive staffs.
Kauvery Hospital, Chennai, India
Position
General Manager
Department
Operations
Period
April 2018 to October2018
Core Areas Covered
Front Office, Billing,
Insurance/TPA, Corporate,
Patient Counselling,
Financial Counselling, OP &
IP Pharmacy, Purchase
Department, Marketing
(Doctor Referal Team &
Corporate Referal Team),
Maintenance, CSSD, Lenin
Laundry, Food & Beverages,
Security Services, House
Keeping, Transport
services, Ambulance
Services.,
200 Bedded Multi-Speciality hospital in
Mylapore, Chennai. Kauvery Hospital marks its
presence in this bustling capital of Tamil Nadu
& Keeping with Kavery’s high standards, its
boasts world-class facilities, top-of-the-line
infrastructure and the best doctors in Chennai
& highly trained staffs.
Key Result Areas:
• Managing the overall Operations of the
Chennai Units.
• Complete responsibility of the P&L of the unit.
• Liaising with other Team members for smooth
functioning.
• Presenting findings to stakeholders and
higher management
• Training and supervising New Employees
• Tacking & Measuring the staff performances
• Planning and controlling the change.
• Setting and reviewing budgets and managing
cost
• Overseeing inventory, distribution of goods
and facility layout.
• General Purchase cost control
• Pharmacy Purchase cost control
• Overseeing inventory, distribution of goods
and facility layout
• Complete control of Call Centre and
appointments.
• Medical Admin reports directly
• Planning of clinical resources
• Planning of Paramedics
• Planning of Ambulance services.
• Coordinator for NABH assessment
Billroth Hospitals Limited,
Chennai, India
Position
Head
Department
Operations
Period
April 2017 to March 2018
Core Areas Covered
Patient Care, Billing,
Insurance/TPA, Corporate,
Patient Counselling,
Pharmacy, Purchase
Department, Marketing,
Maintenance, CSSD, Lenin
Laundry, Food & Beverages,
Security Services, House
Keeping etc.,
Key Result Areas:
Strategy
• Contribute & Participate in the development aims and strategic objectives.
• Providing the MD and the Board of Directors with the practical advice & information on practical
operational issues and any associated issues
which flow from the consideration of strategic
options.
• Responsible for managing the strategic
development and implementation of operational
risk management.
• Provide advice and support as required, including the Core committee Team and Board of Directors.
• Maintain relationships with providers on
operational matters.
• Apply standards and monitor adherence to
operational policies and procedures at all levels
within the organisations.
• Executive lead for the Emergency
planning/preparedness programme.
Finance & Operations
• Providing the Core Committee and the Board with
operational analysis, information and advice
which will assist them in mitigating operational
risks, maintaining overall operational control and monitoring the performance.
• Responsible for day-to-day management, ensuring
high performance and confident delivery of all
service business plans.
• Working with relevant team and line reports to
ensure to ensure the controls and processes are in place.
• Working with Medical Supernatant and Chief
Nursing Officer to ensure the embedding of strong
clinical systems which promote high standards of
patient care.
Clinical Operations
• DMS reports under me directly
• Direct involvement in Doctors equipment
• Planning of clinical resources
• Implementing NABH protocols for clinical / non
clinical areas
• Organising monthly CME’s
Neotia Healthcare Initiative Ltd.,
Kolkata, India
Position
Dy. General Manager
Department
Strategic Expansion &
Operations
Period
July 2015 to March 2017
Areas Served
Key Result Areas:
Patient Satisfaction:-
To provide care that people trust
• Monitoring patient centric initiatives like introducing daily tracker of action on feedback forms.
• Improving & reducing patient waiting time & Discharge time.
• Improving patient experience in the hospital through pre-admission & post-discharge counselling.
Business Deliverables:-
Achievement of the revenue & EBIDTA targets
• Empanelling with leading corporate & insurance
companies.
• Enrolling referral Doctors
• Arranging outreach clinics & various health awareness campaigns
• Organising regular get-togethers for developing the professional relationship
Quality Outcomes:-
Initiating models & trends in health care quality improvement
• To adhere to the specified protocols.
• Statutory Compliance
• Implementing non clinical practices
Training & Empowerment:-
Aligning every associates individual goals with the organisational goal
• Transforming the purpose, values & vision of the organization into the practices
• Creating a learning organisation
• Employee satisfaction & motivation
Process Orientation:-
Bridging the gap between the existing process and the SOP
• Process Re-engineering
• SOP Compliance
• Implementing non clinical practices
Clinical Contribution:-
Bridging the gap between the Clinical & Non Clinical areas
• Medical Director reports dotted line under me
• Recruitment of doctors
• Implementing clinical practices with help of DMS/MS
• Verifying Clinical outcomes and performance of doctors ORGANISATIONAL EXPERIENCE
Vasan Health Care Pvt. Ltd.,
Chennai, India
Position
Dy. General Manager
(Regional Head)
Department
Operations
Period
Dec 2010 to Jul 2015
Area Served
Key Result Areas:
• Handling operations of all the hospital in my
Assigned Region.
• Part of Acquisitions of Medical Practices, Clinics, Hospitals, etc.,
• Developed organizational policies and procedures and established evaluative and operational criteria for facility and medical unit.
• Day to day solving the issues in the hospital.
• Handling queries from every department.
• Identify the department which need to be
streamlined & structured the department.
• Preparation of GAP analysis report after evaluating the department.
• Organize meetings with top management.
• Conduct meeting with the top management about the hospital review.
• Review meeting with Governing Council, Centre
Head’s & Chairman.
• Organising the status meeting with the management to review the work flow.
• Coordinating in the negotiation of Housekeeping & IT services.
• Maintaining documents for all departments.
• Co-ordinate with top to low level management in
decision making.
• Coordinating in purchasing and Vendor analysis.
• Developed the departments that dint exist for the hospital.
• Improved the quality of the hospital.
• Conducted training & development for the hospital staffs.
• Validation generally involves from the HIS & MIS of every activity.
• Validate for the dispatching limit for other
corporate/TPA & for the time limit
• Implemented many standards required for the NABH standards and bridge out those gaps.
• Regional CMO’s reporting directly under me.
Indosys Nutraceuticals Pvt. Ltd.,
Bangalore, India
Position
General Manager
Department
Operations
Period
June 2009 to Dec 2010
Key Result Areas:
• Responsible for Imports and Exports
• Handling the Main LIVE Server
• Handling the Main MAIL Server
• Call Centre Setup and managing the call centre
• Empowering the Business Development Officers to
Achieve the Targets
• Discussing the current systems with the staff and observes systems at all levels of organization
• Head of HR Department.
• Head of Software Development Team
Health India Laboratories [P] Ltd.,
Chennai, India
Position
Director
Department
International Operations
Period
Jan 2003 to May 2009
Areas Served
Noni Family Business Co.
Ltd., Bangkok, Thailand.
Divine Int. Foodstuff LLC
Sharjah, U.A.E
Divine Int. Foodstuff LLC
Abu Dhabi, U.A.E
Divine Noni
International, Ajman,
U.A.E
Divine Noni
International LLC,
Muscat, Oman.
Key Result Areas:
• Discusses business and organizational shortcomings with clients
• analyses and evaluates current systems and
structures
• discusses current systems with staff and observes systems at all levels of organization
• Implementing the new software and coordinating
with software development
• Responsibility for Software Issues
• directs clients towards more efficient organization and develops solutions to organizational problems
• plans the implementation of solutions
• educates staff regarding changes and trains them to work with new systems
• responsible for new branches in various country,
• responsible for new product approvals in the new country
• liaises with client on an ongoing basis, to maintain and develop the business relationship, ensure
satisfaction with the product supplied
• assist with implementation of action endorsed by organization's management and periodically review
impact of changes arising
• Responsibility to ensure the best service in all our Call centre operations all over the world.
• Frequent inspections/visits to all our branches
across the globe.
Alps Granites
Chennai, India
Position
Manager
Department
Operations
Period
June 2001 to Dec 2003
Key Result Areas:
Production Planning and Control
Develop production plans and schedules; arrange resources to ensure accomplishment of organizational targets as per predefined parameters.
Overseeing production related tasks including planning, control and troubleshooting for the CNC Lathes, vertical Machining Centres & Horizontal Machining Centres.
Manage programming and operation of CNC machines, co-ordinate for optimum maintenance of tools, machines and equipment to ensure OEE and smooth flow of production.
Monitoring the vendor’s performance.
Monitor subordinates and ensure amicable employee relations on the Factory and shop floor.
Process Improvements
Monitor processes and identify deviations towards ensuring manufacture of products meeting pre-determined specifications and quality attributes.
Deploy Failure Analysis, CAPA tools so as to take appropriate actions to improve capability of processes and reduce costs, incidence of defects and rejections.
Deploy Lean Manufacturing for minimizing manpower, materials, money, machines, space etc. to achieve targets on time. Materials Management
Ascertain requirement of material, develop effective plans for utilization of the same to enable ready availability through the production process.
Govern the inventory of material and implement best holding procedures to enhance storage conditions, reduce expenses and wastage.
Assessment of the performance of the vendors based on various criterions such as percentage for rejections, quality improvement rate, timely delivery, credit terms etc.
ACADEMIC
ADDITIONAL QUALIFICATION
• MBA in Hospital Management, from Madurai Kamaraj University, Madurai, Tamil Nadu.
• MBA in Operations & Project Management, from
Madurai Kamaraj University, Madurai, Tamil Nadu.
• Doctor of Honours for “Alternative Medicines” from Medicina Alternativa “The Open International
University for Complementary Medicines”
Kazakhstan.
• Master of Arts in Historical Science from Madras University, Chennai, Tamil Nadu.
• Bachelor of Arts in History from Madras University, Chennai, Tamil Nadu.
• Mechanical – Automobile from Brilliance Institute of Engineering Technology, Chennai, Tamil Nadu.
• High School Certificate Exam from Madras Christian College Higher Secondary School, Chennai, Tamil
Nadu.
• Diploma in Hardware Engineering
• Diploma in Software Engineering
• Diploma in E-Commerce
• LINUX Administration
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