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Front Office Manager

Location:
Chennai, Tamil Nadu, India
Posted:
March 24, 2020

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Resume:

Karthik Periasamy

Mobile:

+91-919*******

Email:

adcfav@r.postjobfree.com

PERSONAL DETAILS

Date of Birth

July 18, 1982

Marital Status

Married

Nationality

Indian

Current Location

Chennai, India

Languages Known

English, Tamil, Thai,

Telugu & Hindi

Personal Attributes

Innovative, Diligent,

Motivated, Optimistic &

Versatile

Hobbies & Interest

Reading & Travelling

A Healthcare management Professional with almost two decades of experience in P&L role, Project Management / Operations / Business Transition / Business Development. Worked with entire ecosystem of Healthcare in various geographies.

Highly business and process focused Professional with a keen interest in Product Management and Strategic

Business Planning for new and existing hospitals. Was responsible for successfully starting and Turn-around of Multi-specialty Quaternary Care hospitals & Speciality Hospital Projects, for Vasan Eye Care Hospitals & Neotia Healthcare Initiatives Limited. Has managed 1500+ beds multi-geography healthcare facilities across India. Was also associated with of the world’s most prestigious and largest Liver Transplant program in India.

Have a good insight of Tier II & III healthcare market and understands the dynamics of running a successful

healthcare practice in emerging markets. Out of the last 19yrs+ as a professional, have spent 7yrs with the biggest and most professionally managed Healthcare Organisations in India & Abroad. Have a strong sense for creating innovative service delivery models which suits the changing customer requirement & dynamic business environment. Specialties: Operations, Strategic Business Planning, Product Management, New Initiatives, Business Transition, Project Management, Business Development and Marketing, People Management and Talent Acquisition.

ABOUT

Dr. V Balaji Dr V Seshiah

Diabetes Care & Research

Institute, Chennai, India

Position

Chief Operating Officer

Department

Operations

Period

October 2019 to till date

Core Areas Covered

Front Office, Billing,

Insurance/TPA, Corporate,

Patient Counselling,

Financial Counselling, OP &

IP Pharmacy, Purchase

Department, Marketing

(Doctor Referal Team &

Corporate Referal Team),

Maintenance, CSSD, Lenin

Laundry, Food & Beverages,

Security Services, House

Keeping, Transport

services, Ambulance

Services.,

Heading Dr V Balaji Dr V Seshiah Diabetes Care & Research Institute, Chennai as Chief Operating Officer. The P & L role is to enhance and optimize the overall business growth and clinical excellence. The Hospital is 50 bed Quaternary Care Institution with state of the art facilities.

The Institution is one of the landmark hospital in Chennai. Business Objective: To enhance the present turnover Clinical Excellence: Clinical talent in all specialities and focus on clinical outcomes.

Quality Focus: First Hospital in India to get NABH Full accreditation during my tenure.

EXPERIENCE

Dr. Rela Institute & MS Hospital,

Chennai, India

Position

General Manager

Department

Operations

Period

November 2018 to

September 2019

Core Areas Covered

Front Office, Billing,

Insurance/TPA, Corporate,

Patient Counselling,

Financial Counselling, OP &

IP Pharmacy, Purchase

Department, Marketing

(Doctor Referal Team &

Corporate Referal Team),

Maintenance, CSSD, Lenin

Laundry, Food & Beverages,

Security Services, House

Keeping, Transport

services, Ambulance

Services.,

100 Bedded Multi-Speciality hospital in

Redhills, Chennai.

Key Result Areas:

• Managed 100-bed Multi-Speciality Hospital

with P & L Responsibility.

Was responsible for the project since inception looking into the following areas:

• Design & Layout of the hospital.

• Heading Purchase Committee

• Monitoring the Project Expenditure, Capex &

Opex

• Clinical and Administrative recruitment

• Periodic Manpower planning (Clinical and

Non-Clinical) / Performance monitoring

• Training needs for the Team members

• Financial Management (Budgeting, Projection,

etc.,)

• IT Initiatives (Infrastructure planning / HIS)

• Heading the Internal Quality team towards

NABH / ISO

• The Hospital has facilities such as, CT Scan,

24hrs blood storage, Casualty, Dialysis, 3 OT’s

40 Bedded ICU/CCU/NICU/PICU, Cath Lab,

ICU Ambulance.

• Managed a Team of more than 200

Employees, which includes medical,

paramedical, Technical, Administrative and

other supportive staffs.

Kauvery Hospital, Chennai, India

Position

General Manager

Department

Operations

Period

April 2018 to October2018

Core Areas Covered

Front Office, Billing,

Insurance/TPA, Corporate,

Patient Counselling,

Financial Counselling, OP &

IP Pharmacy, Purchase

Department, Marketing

(Doctor Referal Team &

Corporate Referal Team),

Maintenance, CSSD, Lenin

Laundry, Food & Beverages,

Security Services, House

Keeping, Transport

services, Ambulance

Services.,

200 Bedded Multi-Speciality hospital in

Mylapore, Chennai. Kauvery Hospital marks its

presence in this bustling capital of Tamil Nadu

& Keeping with Kavery’s high standards, its

boasts world-class facilities, top-of-the-line

infrastructure and the best doctors in Chennai

& highly trained staffs.

Key Result Areas:

• Managing the overall Operations of the

Chennai Units.

• Complete responsibility of the P&L of the unit.

• Liaising with other Team members for smooth

functioning.

• Presenting findings to stakeholders and

higher management

• Training and supervising New Employees

• Tacking & Measuring the staff performances

• Planning and controlling the change.

• Setting and reviewing budgets and managing

cost

• Overseeing inventory, distribution of goods

and facility layout.

• General Purchase cost control

• Pharmacy Purchase cost control

• Overseeing inventory, distribution of goods

and facility layout

• Complete control of Call Centre and

appointments.

• Medical Admin reports directly

• Planning of clinical resources

• Planning of Paramedics

• Planning of Ambulance services.

• Coordinator for NABH assessment

Billroth Hospitals Limited,

Chennai, India

Position

Head

Department

Operations

Period

April 2017 to March 2018

Core Areas Covered

Patient Care, Billing,

Insurance/TPA, Corporate,

Patient Counselling,

Pharmacy, Purchase

Department, Marketing,

Maintenance, CSSD, Lenin

Laundry, Food & Beverages,

Security Services, House

Keeping etc.,

Key Result Areas:

Strategy

• Contribute & Participate in the development aims and strategic objectives.

• Providing the MD and the Board of Directors with the practical advice & information on practical

operational issues and any associated issues

which flow from the consideration of strategic

options.

• Responsible for managing the strategic

development and implementation of operational

risk management.

• Provide advice and support as required, including the Core committee Team and Board of Directors.

• Maintain relationships with providers on

operational matters.

• Apply standards and monitor adherence to

operational policies and procedures at all levels

within the organisations.

• Executive lead for the Emergency

planning/preparedness programme.

Finance & Operations

• Providing the Core Committee and the Board with

operational analysis, information and advice

which will assist them in mitigating operational

risks, maintaining overall operational control and monitoring the performance.

• Responsible for day-to-day management, ensuring

high performance and confident delivery of all

service business plans.

• Working with relevant team and line reports to

ensure to ensure the controls and processes are in place.

• Working with Medical Supernatant and Chief

Nursing Officer to ensure the embedding of strong

clinical systems which promote high standards of

patient care.

Clinical Operations

• DMS reports under me directly

• Direct involvement in Doctors equipment

• Planning of clinical resources

• Implementing NABH protocols for clinical / non

clinical areas

• Organising monthly CME’s

Neotia Healthcare Initiative Ltd.,

Kolkata, India

Position

Dy. General Manager

Department

Strategic Expansion &

Operations

Period

July 2015 to March 2017

Areas Served

Key Result Areas:

Patient Satisfaction:-

To provide care that people trust

• Monitoring patient centric initiatives like introducing daily tracker of action on feedback forms.

• Improving & reducing patient waiting time & Discharge time.

• Improving patient experience in the hospital through pre-admission & post-discharge counselling.

Business Deliverables:-

Achievement of the revenue & EBIDTA targets

• Empanelling with leading corporate & insurance

companies.

• Enrolling referral Doctors

• Arranging outreach clinics & various health awareness campaigns

• Organising regular get-togethers for developing the professional relationship

Quality Outcomes:-

Initiating models & trends in health care quality improvement

• To adhere to the specified protocols.

• Statutory Compliance

• Implementing non clinical practices

Training & Empowerment:-

Aligning every associates individual goals with the organisational goal

• Transforming the purpose, values & vision of the organization into the practices

• Creating a learning organisation

• Employee satisfaction & motivation

Process Orientation:-

Bridging the gap between the existing process and the SOP

• Process Re-engineering

• SOP Compliance

• Implementing non clinical practices

Clinical Contribution:-

Bridging the gap between the Clinical & Non Clinical areas

• Medical Director reports dotted line under me

• Recruitment of doctors

• Implementing clinical practices with help of DMS/MS

• Verifying Clinical outcomes and performance of doctors ORGANISATIONAL EXPERIENCE

Vasan Health Care Pvt. Ltd.,

Chennai, India

Position

Dy. General Manager

(Regional Head)

Department

Operations

Period

Dec 2010 to Jul 2015

Area Served

Key Result Areas:

• Handling operations of all the hospital in my

Assigned Region.

• Part of Acquisitions of Medical Practices, Clinics, Hospitals, etc.,

• Developed organizational policies and procedures and established evaluative and operational criteria for facility and medical unit.

• Day to day solving the issues in the hospital.

• Handling queries from every department.

• Identify the department which need to be

streamlined & structured the department.

• Preparation of GAP analysis report after evaluating the department.

• Organize meetings with top management.

• Conduct meeting with the top management about the hospital review.

• Review meeting with Governing Council, Centre

Head’s & Chairman.

• Organising the status meeting with the management to review the work flow.

• Coordinating in the negotiation of Housekeeping & IT services.

• Maintaining documents for all departments.

• Co-ordinate with top to low level management in

decision making.

• Coordinating in purchasing and Vendor analysis.

• Developed the departments that dint exist for the hospital.

• Improved the quality of the hospital.

• Conducted training & development for the hospital staffs.

• Validation generally involves from the HIS & MIS of every activity.

• Validate for the dispatching limit for other

corporate/TPA & for the time limit

• Implemented many standards required for the NABH standards and bridge out those gaps.

• Regional CMO’s reporting directly under me.

Indosys Nutraceuticals Pvt. Ltd.,

Bangalore, India

Position

General Manager

Department

Operations

Period

June 2009 to Dec 2010

Key Result Areas:

• Responsible for Imports and Exports

• Handling the Main LIVE Server

• Handling the Main MAIL Server

• Call Centre Setup and managing the call centre

• Empowering the Business Development Officers to

Achieve the Targets

• Discussing the current systems with the staff and observes systems at all levels of organization

• Head of HR Department.

• Head of Software Development Team

Health India Laboratories [P] Ltd.,

Chennai, India

Position

Director

Department

International Operations

Period

Jan 2003 to May 2009

Areas Served

Noni Family Business Co.

Ltd., Bangkok, Thailand.

Divine Int. Foodstuff LLC

Sharjah, U.A.E

Divine Int. Foodstuff LLC

Abu Dhabi, U.A.E

Divine Noni

International, Ajman,

U.A.E

Divine Noni

International LLC,

Muscat, Oman.

Key Result Areas:

• Discusses business and organizational shortcomings with clients

• analyses and evaluates current systems and

structures

• discusses current systems with staff and observes systems at all levels of organization

• Implementing the new software and coordinating

with software development

• Responsibility for Software Issues

• directs clients towards more efficient organization and develops solutions to organizational problems

• plans the implementation of solutions

• educates staff regarding changes and trains them to work with new systems

• responsible for new branches in various country,

• responsible for new product approvals in the new country

• liaises with client on an ongoing basis, to maintain and develop the business relationship, ensure

satisfaction with the product supplied

• assist with implementation of action endorsed by organization's management and periodically review

impact of changes arising

• Responsibility to ensure the best service in all our Call centre operations all over the world.

• Frequent inspections/visits to all our branches

across the globe.

Alps Granites

Chennai, India

Position

Manager

Department

Operations

Period

June 2001 to Dec 2003

Key Result Areas:

Production Planning and Control

Develop production plans and schedules; arrange resources to ensure accomplishment of organizational targets as per predefined parameters.

Overseeing production related tasks including planning, control and troubleshooting for the CNC Lathes, vertical Machining Centres & Horizontal Machining Centres.

Manage programming and operation of CNC machines, co-ordinate for optimum maintenance of tools, machines and equipment to ensure OEE and smooth flow of production.

Monitoring the vendor’s performance.

Monitor subordinates and ensure amicable employee relations on the Factory and shop floor.

Process Improvements

Monitor processes and identify deviations towards ensuring manufacture of products meeting pre-determined specifications and quality attributes.

Deploy Failure Analysis, CAPA tools so as to take appropriate actions to improve capability of processes and reduce costs, incidence of defects and rejections.

Deploy Lean Manufacturing for minimizing manpower, materials, money, machines, space etc. to achieve targets on time. Materials Management

Ascertain requirement of material, develop effective plans for utilization of the same to enable ready availability through the production process.

Govern the inventory of material and implement best holding procedures to enhance storage conditions, reduce expenses and wastage.

Assessment of the performance of the vendors based on various criterions such as percentage for rejections, quality improvement rate, timely delivery, credit terms etc.

ACADEMIC

ADDITIONAL QUALIFICATION

• MBA in Hospital Management, from Madurai Kamaraj University, Madurai, Tamil Nadu.

• MBA in Operations & Project Management, from

Madurai Kamaraj University, Madurai, Tamil Nadu.

• Doctor of Honours for “Alternative Medicines” from Medicina Alternativa “The Open International

University for Complementary Medicines”

Kazakhstan.

• Master of Arts in Historical Science from Madras University, Chennai, Tamil Nadu.

• Bachelor of Arts in History from Madras University, Chennai, Tamil Nadu.

• Mechanical – Automobile from Brilliance Institute of Engineering Technology, Chennai, Tamil Nadu.

• High School Certificate Exam from Madras Christian College Higher Secondary School, Chennai, Tamil

Nadu.

• Diploma in Hardware Engineering

• Diploma in Software Engineering

• Diploma in E-Commerce

• LINUX Administration



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