VANITHA LAKSHMI SHANMUGASUNDARAM

adcf7l@r.postjobfree.com

+91 - 860-***-****

Program/Project Management

Business Vision & Roadmap

Transition & Digitalization

Stakeholder Management

Profitability Analysis

Strategic Process Excellence

Stakeholder Management

Team Leadership & Training

Can Join Immediately

BE (Electronics & Communications) from 1992 - 1996

Citizenship: UK Citizen

Expertise in Identifying all Viable Options and Communicating the Strategy, Risks, Issues and Benefits of each to Senior Executives and Non-Technical Stakeholders

Profile Summary

Strategic IT professional with over 2 decades years of experience in Program Management, Technology Transformation, Change & Transition Management, with rich exposure to Self-service & Visualization in Business Intelligence and Process Automation& Enhancements

Innovative strategic planner able to simultaneously envision the macro- and micro-views and create roadmaps to success

Expertise in fields of IT operation, project management, Troubleshooting

Database Design and Development and Administration

Gained international exposure of nearly 9 years of US & UK (onsite) withskills to quickly establish and build trust as well as communicating smoothly with onsite clients for identifying their requirements and delivering the same on time despite several barriers

Supported the environment, both in production and continuous improvement phases; improved the experience for end-users with leverage of technology

Led incident management resolving priority 1 incident initiating war room meeting involving relevant tower team to resolve the issue and provided hourly update on the progress towards resolution

Ensured operational excellence, P&L management, Capability Building, Set-up; formulated strategic strategies to deliver optimal Solutions with innovative technologies, value-for-money product optimizations and capability to deliver competitive business positioning

Proven skills to identify talented individuals and mentor them to create effective teams that achieve business goals

Courses &Certifications/Trainings

PRINCE2 (Foundation and Practitioner) Certified

ITIL foundation & ITIL Service Operations,ITIL continual service improvement certified.

Oracle 9i &12c Certified

Pursuing PMPCertification

Notable Accomplishments Across the Career

TIAA CREF

Monitored delivery process of 18-member team of Oracle dba and SQL dba and provided Database Engineering Team Support for TIAA CREF

Successfully implemented:

oBest practices for Audit & Security Process in TIAA CREF

oSAN Migration Project

oIncident management resolving the priority 1 incident initiating war room meeting involving relevant tower team to resolve the issue and provided hourly update on the progress towards resolution

CENGAGE (Cengage CLTS-TS-Steady State)

Led the introduction of ISMO resources into Cengage Team, Resource level Optimization and SOP creation to left lift activities

Provided ELT resources in to work in tandem with the experienced team and bridge the knowledge gap

PAT level resources were provided for managing L1.5 ISMO Operations

Shift Hand Over process initiated to eradicate gaps during the shift hand overs

All the standard process improvements and documentations/SOP were implemented for L1.5 team with ISmO team taking over the delivery for L1.5 Team; headed automation on manual monitoring

Improved process on incident management on communication to the relevant towers

Walt Disney Parks and Resorts

Managed driving triage / resolution calls related to Priority 1 incidents impacting business applications

Engaged appropriate resources, Lead the technical triage and problem solving investigation, and ensuring services is restored as quickly as possible to minimize business impact

Administered incident management process owner by creating and updating documentation, working with others in IT to design process improvements, and defining the metrics to measure process performance

Engaged on defining the functional interface between problem management and incident management to ensure end-to-end management of issues and their removal from production environments

Xerox Business Services LLC

Managed team of 35 team members of LivVM team, Application, L1 support team and DBA Team

Engaged appropriate resources, Lead the technical triage and problem solving investigation, and ensuring services is restored as quickly as possible to minimize business impact

Administered incident management process owner by creating and updating documentation, working with others in IT to design process improvements, and defining the metrics to measure process performance

Defined the functional interface between problem management and incident management to ensure end-to-end management of issues and their removal from production environments

American International Group (AIG Insurance)

Developed a Gantt chart complete project plan for the JDK & Tomcat upgrade of the project

Set the new UAT environment to test the upgrade process

Captured the memory issue and fixed the RCA on the UAT and Pre-prod environments

Headed planning to go live went through smooth without any issues as scheduled

Abbott

Prepared the tasks level project plan involving the Devops team for Cloud automation and QA Team

Coordinated with QA team and captured the QA efforts and timelines and DevOps Team for Automation Solution Deck

Provided heads up about project status and escalated delay from Devops team to Manager for project on track

At CenturyLink (Savvis), UKReading -Senior Database Engineer

Established active/passive database clusters for ASDA (Walmart) and Michael Kors

Completed DR drill and documented the process for Lumesse client

Provided Tier -4 DBA support with on-call support

Played a key role in:

oConfiguring Huge pages for ASDA servers (Walmart)

oPerformance improvement on the ASDA.com of the purge job from 3:30hrs to 1hr

oIncident Management of resolving the L4 support on priority 1 issues on the war room call

oProblem incident to resolve the Root Cause Analysis

At BUPA, STAINES, UK as Senior Oracle DBA-IT Specialist

Spearheaded team of 33 members for upgrading oracle cluster 11.2.0.1 to 11.2.3.3 for people tools upgrade and 10gR2 RAC to 11gR2 RAC database

Monitored. RMAN recovery scenarios point-in time and database refreshes from prod to non-prod environments

Configured datagaurd and monitoring process involving primary to secondary switch over

Attended Oracle Course 11g few new features for 9i DBA and completed the Oracle Corp Course Oracle Database 12c: New Features for Administrators

Skilled at adding second node to production RAC cluster also successfully reorganized table space on the QA environment

Set up database backup and recovery strategies on MS SQL server 2005

Provided sound support to high volume/transactional databases like 20,000 users

Headed:

oIncident Management of resolving the L4 support on priority 1 issues on the war room call

oIncident Management of resolving on support on priority 2 incidents within the SLA

At Satyam Computer Services, USA as Project Manager / DBA Manager (client: Pfizer Inc.)

Led team of 35 and performed budget planning of 1 million for the financial year which includes architecture the database solution suitable for the organization

Managed projects for Pfizer financial database like 3rdnode addition & database version upgrade in ORACLE E-business Suite

Implemented Oracle 11i applications also converting the non RAC Oracle applications database to RAC on 11i and ASM instance and configuring the ASM backup and recovery by automating the process

Worked on test environment to upgrade the CRS binaries to 10.2.0.3 and downgraded 10.2.0.2

Provided full support for performance issues within the data warehousing production environment as well as troubleshooting the Oracle Application Server AS 10g and Oracle Real Application Clusters

Headed:

oIncident Management of resolving the L4 support on priority 1 issues on the war room call

oIncident Management of resolving on priority 2 incidents within the SLA

At Magna InfoTech Ltd., USA as DBA Team Lead

Provided production support DBA for the implementation of Oracle Incentive Compensation Jcpenny for 1000 stores of 5000 users accessing online system for the incentive money that being calculated for the system

Established standby database for the production instance and implementing Oracle Applications 11i 10g RAC for the training instance and production ASM instance for County of Henrico public sector

Monitored and followed up TAR’s raised with Oracle, performing RAC to RAC, RAC-n on RAC cloning

Headed:

oIncident Management of resolving the L4 support on priority 1 issues on the red team room call

oIncident Management of resolving on priority 2 incidents within the SLA

Organizational Experience

Cognizant Technology Solutions, India as Operations Manager/Project Manager Since Jun’15

Key Result Areas:

Leading large-scale business application and design projects; maintaining application architectures for various business functional areas; resolving integration and interface issues between various applications or systems with focus on optimizing application performance and scalability

Identifying opportunities to increase revenue, improve quality and reduce cost and delivery time, conducting post-go-live reviews and implementing controls to avoid future failures

Executing monthly, quarterly and yearly internal IT audits and user satisfaction and support performance analysis

Spearheading project management operations, interfacing with clients to gather business requirements; conducting analysis and finalized functional specifications for the project

Developing and continuously enhancing the IT division internal processes, procedures, policies, and IT systems

Mentoring technical staff to increase solution specific competencies across geographies and working on definition of optimal solution approach; executing implementation plan for complex project releases with Business/ Technology Teams

Resolving complex issues, monitoring options quickly and recommending new approach to move forward

Previous Experience

CenturyLink (Savvis), UKReading as Senior Database Engineer Aug’14-Apr’15

BUPA, STAINES, UK as Senior Oracle DBA-

Mar’09-Jul’14

Satyam Computer Services, USA as Project Manager / DBA Manager Nov’07-Nov’08

(Client: Pfizer Incorporation)

Magna Infotech Ltd., USA as DBA Team Lead Nov’06-Nov’07

Summit works Technologies, India as Oracle Applications DBA Feb’05-Oct’06

Client: DCC (USA), Sirius Radio (USA), Eureka Broadband (USA), Cash America (USA), RFM (USA, Fulcrum Way Information Technology, MLA (USA)

Office Tiger, India, as Oracle DBA; Client: Morgan Stanley Jan’04-Jan’05

Transys Technologies, India– Watch mark Corporation as Oracle DBA Mar’03-Jan’04

OPT Software Solutions, India, as Oracle DBA Jan’01-Dec’02

Winfo com Solutions, India, as Oracle DBA / Oracle Developer Jun’96-Oct’98

IT Skills

Operating Systems: Sun Solaris8/9, SCO UNIX, IBM AIX, HP-UX, Windows NT 4.0/95, Digital UNIX and Linux

RDBMS: Oracle 10g, Oracle Application Server (10g/9i), Oracle Internet Directory, Identity Management, Metadata Repository, Single Sign On, Oracle 10g RAC, Oracle 9i RAC and Oracle 9i/8i/8x/7x

ERP: Oracle Applications 11i, MS SQL Server 2005

Case Tools: Oracle Designer 6i, ERWIN & ER Studio Alliance, Kintana, Dream Viewer, Toad 7.0 and Spotlight

Web Related: Oracle Webdb, Oracle Web Application Server and 9iAS

Tools & Utilities: Oracle Enterprise Manager, Oracle Warehouse Builder, VCS, ASM, Oracle Designer, SQL Station, Oracle Express Server, Discoverer 4i, RMAN, SQL*Loader, Export/Import, TKPROF, Explain Plan, Stats Pack, UTLB/UTLE, Sales Analyzer on Unix and NT Platforms, TOAD, Embarcadero Tools, OEM, OAM, RMAN,ADDM, OWB and Grid Control 10G

Languages: PL/SQL, SQL, C and Shell, Perl, Java J2EE

Personal Details

Languages Known: English &Tamil

Address: 136 Konnur High Road, Ayanavaram, Chennai-600023

Passport: British Passport

Citizenship: UK Citizen

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