Significantly enhanced morale.
Resolved customer complaints much more quickly.
Greatly reduced staff turnover.
Increased response time significantly.
Wanda A Sales Chicago, IL
January 2019 - December 2019
Resolved customer concerns efficiently and expeditiously, answering approximately 300 calls per week.
Achieved 100% of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction.
Nominated for employee-of-the-month four times for excellent attitude and exemplary customer service skills.
Wilbur Wright College, Chicago, IL