Customer Service Pharmacy Technician

DAVID DALANGIN

C: (***) ***- **** E: ***.*********@*******.***

SKILLS AND QUALIFICATIONS

Self motivated individual determined to obtain a position in the pharmaceutical field

Impeccable customer service skills acquired through various customer interactions in different job settings

Superior time management and multitasking skills obtained through working in fast-paced environments

Optimistic and confident attitude when dealing with numerous customer needs in order to achieve overall customer satisfaction

Ability to collaborate and work well with others in order to achieve the best results

Proficient with Kroll software

EDUCATION

Centennial College September 2017- April 2019

Pharmacy Technician Program

PHARMACY PLACEMENT EXPERIENCE

Humber River Hospital January 2019

In a four-week span completed 160 hours

Accurately labeled medications for unit dose packaging

Pre Packaged medications into accurate quantities

Maintained the Omnicells cabinets stock level and frequently removing expired medications

Proficient in using the Boxpicker machine, including stocking and dispensing

Followed and observed technicians in each area of the hospitals pharmacy

Loblaw Pharmacy February 2019 – March 2019

Completed 160 hours in four weeks

Preformed exceptional customer service, both in person and over the phone

Collected all patient’s information prior to filling the prescription

Maintained pharmacy’s stock levels

Accurately dispensed patient’s medication

Ensured customers required counseling by the pharmacist in an appropriate manner

Performed administrative duties, including answering the phone, receiving and inputting prescription orders, operating the cash registers, and restocking inventory

Applied pharmaceutical calculation in preparations of compounds to ensure accurate medication

WORK EXPERIENCE

Loblaw Pharmacy April 2019 - Present

Pharmacy Assistant

Successfully completed Pharmacy Technician SPT program, and accurately checked 500 prescriptions in the required time

Coordinated the execution and advertising of this season Flu Shots; which resulted in a 105% sales increase

Collaborated with a Loblaws Dietician to help promote Pharmacy and Health Services such as, Diabetes Consultations, to local community centers

Ability to handle multiple important tasks in an organized and effective manner to help improve overall efficiency at a pharmacylevel

Taken in charge of medication inventory to ensure sufficient supply is available to meet our pharmacies demands

Restoration Hardware Café November 2017 - Present

Barista

Delivers first-class service to guests

Perfectly pours all coffee, tea, alcoholic and non alcoholic beverages in a timely manner

Engage with guests when appropriate to make them feel welcomed and “at home”

Supports team members and mangers with guest services

Assist management to ensure the consistent integrity of the physical facility where food and beverages are served and stored

Starbucks July 2016 – October 2017

Barista

Ability to work in a fast paced environment while taking and perfecting customers orders, including their dietary needs

Maintained a clean and sanitary environment as per company’s standards

Demonstrated attention to detail to ensure top quality production and service

Constantly updating and learning about new mixology introduced by the company

Maintained appropriate stock levels to meet store demands

Demonstrated top quality customer service experience for all customers

Dutch Dreams

Key Holder May 2015 – May 2016

Followed opening and closing procedures; disarming and arming the alarm system

Training and supporting new team members to accomplish companies’ goals

Conduct weekly meetings with the staff

ACHIEVEMENTS

Smart Serve Certificate 2015

CPR Level HCP Certificate October 2018

Contact this candidate