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It Support

Brooklyn, NY
March 25, 2020

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Robert Yursa

914-***-**** in/robert-yursa


Technical troubleshooting, Software and hardware installation, System maintenance, Virus protection, Customer Service, Diagnosing and solving network connectivity issues, Website design, Digital Marketing

Software: Windows, Mac OS X, iOS, Android, Microsoft Office, G Suite, OneDrive, Anti-virus programs, WordPress, Adobe Photoshop, GIMP, MailChimp, Constant Contact, QuickBooks, Asana WORK EXPERIENCE

Bradsell Contracting Jul. 2018 – Present

IT Support Bedford, NY

Diagnosed and troubleshot system performance for PC’s, laptops, phones, mobile devices, printers, fax machines and applications used in the office and field on a daily basis.

Created and managed user system accounts and passwords for file storage, estimating system, email system, phone system, and related applications and services for all departments of the company.

Provided both phone and email support to clients using our online estimating software.

Assist with the installation, configuration and deployment of new equipment.

Set up and updated anti-virus software. Translated weekly reports to management.

Wrote guides and training materials on how to use software and hardware found in the office.

Created, controlled and organized 1500+ company documents in order to maintain a comprehensible and up- to-date filing system for client information, estimates, awarded jobs, pictures, work orders, reports, etc.

Played a key role in the estimating process by editing, entering, sending and following up on estimates for over 1000+ projects.

Facilitated communication between clients and every department of our business in order to keep everyone informed about the status of projects and ultimately provide our customers with the best service possible. Independent Landscaper Jun. 2017 – Jul. 2018

Administrator Lincolndale, NY

Managed all business operations including project management, customer service, billing, and scheduling.

Built and managed a website to raise client awareness, increase avenues for customers to provide feedback and to request services.

Digitech Computer Inc. Nov. 2016 – Jun. 2017

Claims Resolution Specialist Chappaqua, NY

Managed all aspects of claims resolution, billing analysis, customer support and generating revenue for ambulance services around the US including Dallas, TX; one of the company’s largest municipal clients.

Coordinated internal communications between various departments (Claims, Medicare, and Medicaid) to escalate patient needs and aid in invoice resolution.

Updated in-house collections systems and databases with information in order to progress projects and inform colleagues of project statuses.


University at Buffalo Aug. 2012 – Jun. 2016

Bachelor of Arts in Social Science, Minor in Philosophy Buffalo, NY

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