Customer Service Management
Customer Service Driven
La Porte, Texas
Experienced Receiving Manager with a demonstrated history of working in the consumer services industry. Skilled in Operations Management, Freight Transportation, Microsoft Word, Freight Claims, and Sales. Strong sales professional.
Duluth Trading Company
January 2019 - Present (1 year 3 months)
I started as a full time sales associate, and in just two short months moved up to a Retail Sales/Receiving Manager. I receive the freight, as well as process it to stock on the floor. I ship out damaged or returned items. I open/close the store, as well as get the register ready to use for the day, process the deposits and help the team during the daily store operations. Reviews and counseling of team members.
Gulf Winds International
July 2017 - September 2018 (1 year 3 months)
Houston, Texas Area
Help customers with shipping import/export containers, input orders, schedule deliveries, assist with any issues in tracing containers, and customer service. I handle very large accounts from 1000 to 1500 containers a month to smaller accounts of 10 to 100 containers a month. I track them from pick up location over seas through shipping status arriving at the port, and tracking over the rail and or truck pick up and to delivery and unload, then back to steam ship line to terminate container.
Bell Partners Inc
January 2014 - July 2017 (3 years 7 months)
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Greeted customers cordially, Provided customers with information on available properties, Assessed clients' property needs thoroughly, Reviewed lease applications, Assisted applicants with forms as required, Evaluated client credit reports, Conducted background checks, Answered customer queries, Maintained accurate records of new and existing customers, Received monies and deposited monies, went to eviction court, and I had an 80% close rate! Cato Corporation
January 2011 - December 2013 (3 years)
I was the Store Manager; I handle all the paper work for hiring, such as background checks, reference checks, pre-screening interviews. Once hired, I make sure all paper work is filled out completely. Such as, direct deposit, W-2, WOTC, training, insurance forms and 401 k self-starter. I then train all new hires fully and completely. I make the schedules and write the employees reviews. I receive and unload the freight and de-trash it and get it ready to sell. I sensor and hang all the clothes and put them on the sells floor. I am the Loss prevention for the store as well. I monitor all the sales and all the returns, cash and credit, and the item correction, voids, no sales and run the register as well. I make the deposits and take them to the bank. I have a daily sales budget as well as a yearly budget to account for. Customer service is very important in keeping return customers coming back. I help customers in the fitting rooms on sizes and coordinate the outfits, jewelry, shoes, handbags and fragrances. I dress body forms fully and completely.
Lowe's Companies, Inc.
April 2004 - January 2011 (6 years 10 months)
I worked my way from RTM Clerk to a Department Manager, well on my way to Asst. Store Manager. One of the top priorities at Lowe's is excellent customer service. I opened the new League City location, I was Receiving Dept. Manager, which was responsible for opening he store every day. I ran reports, received all the incoming goods and shipping out all the out going goods. At the request of the Store Manager I was moved to the Tool World Dept. Manager, I stayed three months and then also at the request was moved to the Millwork Dept. Manager. Three months later was asked to take over the Appliance/Cabinets Dept. Manager. In each department, I raised store comps and shrinkage was lowered, productivity was higher and customer service was number one. At any given time managed three to eight associates. Page 2 of 3
April 1994 - April 2004 (10 years 1 month)
I started as a part time cashier and moved up to full time cash office associate with in the first six months. I was then later promoted to Head Cashier that had up to eighteen cashiers in which I was responsible for scheduling and training. After working in the different areas of the store I was then transferred to the Galveston location as Customer Service Manager. I trained all the new associates coming aboard in customer service. I also handled all the installs and the special orders and any customer complaints. During this time, in both major hardware retailers, I established my experience in customer service. Randalls Food Market
March 1988 - January 1998 (9 years 11 months)
League City, Texas, United States
Full time cake decorator, baker, counter help.
College of the Mainland
Word Processing · (2009 - 2009)
Alvin Community College
Real Estate · (2008 - 2008)
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