****, ******* **, ********* *** 6Y1, BC firstname.lastname@example.org
Department Manager/Shift Manager/Team Leader/Supervisor
SUMMARY OF QUALIFICATIONS
Over 8 years of experience in Retail Industry.
Strong background in retail operations.
Handled 20000sq.ft. retail area with 80 staffs reporting, more than 100 National & International brands like United Colors Of Benetton, Levis, Wrangler, Lee, Van Heusen, Louis Philippe, U.S. polo, Zink London, AND, Latin Quarter, Only, L’Oreal, Chambor, fossil, Titan, Rayban, Armani etc.
Proven skills in customer service, multitasking, adaptability, analytical and interpretive, planning and organizing, people management and leadership.
Professional communication skills include fluency in English and Punjabi.
Proficient in MS Word, Excel, Power Point and MS Access
Sen. Department Manager 2017 – Jan 2020
Department Manager 2014 - 2017
Trainee Department Manager 2013 - 2014
Shoppers Stop ltd, India
Monitored budget & achievement through analysis of sales data.
Ensured excellence in customer service and resolve all issues at store level.
Monitored loyalty card and feedback concept
Ensured product display as per Plano gram.
Stock Performance analysis on the regular basis on Sales Margins and fast moving products.
Supervised employees engage in taking care of and controlling inventories
Surprise stock audit of minimum 5 brands on daily basis to control shrinkage.
Prepared staff scheduling and monitor it.
Motivated team to drive sales and adhere to SOP’s.
Appreciation of staff during daily briefing and weekly meet for high standard of customer service and achievement of sales budget
Identified training and development needs of Subordinates
Create competition among small zones in assigned department and with other departments during end of season sale.
HARPAL SINGH 236(881)7674
1275, Erskine St, Coquitlam V3B 6Y1, BC email@example.com
Fashion Assistant 2011 - 2013
Shoppers Stop ltd, India
Increased Contribution of Private Brands to total Store Sales
To achieve budget of assigned section
Increase average bill value
Ensuring maximum conversion of walk in by attending each and every customer.
Assisting the customers by understand their needs and closing the sale accordingly.
Educating the customers on the new promotions & offers.
Increasing the ticket Size by Cross selling and Up-selling.
Taking active feedback from customers through suggestion forms.
Educating Customers about the loyalty program and ensuring maximum conversions.
To receive stocks, maintain the display, ensure proper ironing, folding, piling, color blocking and cleanliness as per VM norms.
Ensuring safety of merchandising through 100 % tagging.
6 times awarded Best Department Manager for maintaining number one rank in terms of achievements from 2014 - 2019
5 times won ‘Sales Marathon’ by my team for highest department sales and highest number of loyalty card enrolled during end of season sales
Got appreciation from senior management for controlling the shrinkage from 2% to 0.5% of sales and increasing the sales by 10% in Men’s apparel section during 2017-2018
Got appreciation from senior management for one day ever highest sales in ‘ladies winter wear’ section in 2019 and men’s brand ‘Being Human’ in 2018.
Got an appreciation mail from CRO and HR head for delighting the customer on his birthday by giving surprise and best service in 2014.
Awarded best customers care associate in service by mall’s management in 2013
Master of Business Administration
Global Institute of Management, Punjab, India 2009 - 2011
Graduation in Arts with Mathematics and Economics
Govt. College, Gurdaspur, Punjab, India 2006 - 2009
Senior Secondary in Non Medical stream in 2006.
Govt. Sen. Sec. School, Gurdaspur, Punjab, India 2005 - 2006
Mr. Gurmeet Singh – Store Manager Shoppers stop ltd.
Mob. No. +918*********, Email ID: firstname.lastname@example.org
Mr. Sandeep Kumar – Sen. Store Manager Shoppers stop ltd.
Mob. No. +919*********, Email ID: email@example.com
Ms. Nidhi Khanna – HR Shoppers stop ltd.
Mob. No. +916*********, Email ID: firstname.lastname@example.org