Sr. Quality Engineer
Resume:
CHRISTY C. CRUTCHFIELD
*** **** *** *****, ******** Grove, UT 84062, 801-***-****, ******************@*****.*** PROFESSIONAL SUMMARY
Buggy software drives me insane and makes the company look bad. Testing is my passion, it's like trying to solve a puzzle or a mystery. I love learning; which is good because, let's face it, the computer industry never rests. There is always a challenge waiting to be overcome.
SKILLS
• Security Software • Excellent with Agile (Kanban) • Experience writing automated test scripts, Python
• Great with both Mac and Windows
OS
• Proficient with a variety of software
programs including Jira, TestLink,
MS Office
• Excellent analytical and
troubleshooting skills as well as
strong written and verbal
communication skills
• Creative problem solver • Learning HTML5, CSS, Bootstrap, JavaScript
EXPERIENCE
Sr. Test Engineer and Customer Service Manager
FileShadow Provo, UT
April 2019 - March 2020
• Tested Web-based software for compliance, reliability, and defects
• Worked with JIRA
• Collected and managed data from cloud based storage (OneDrive, DropBox, Google Drive, etc.)
• Created FAQ's for company website
• Solved LiveChat requests
• Learning HTML5, CSS, Bootstrap, and Javascript
Senior Software Test Lead
AccessData Group LLC Lindon, UT
July 2007 –
December 2019
• Create and execute automated test scripts.
• Setup Agents to collect data from other computers.
• Demo products to the FBI RCFL.
• Create and execute test plans and test cases.
• Manage feature assignments for the FTK (Forensic Toolkit) product.
• Track testing progress against schedule.
Team Lead
Intuit, Inc Mountain View, CA
July 2003 - March 2007
My team, as well as me, worked remotely. I managed people in California, Arizona, Georgia, and Utah.
• Managed 4-9 technical support agents - Provided training and development.
• Evaluated and reported on Issue Resolution for all of QuickBooks Online Support.
• Created and managed plan to edit and port knowledge base articles from old system to new system. Lead Quality Assurance Engineer
InsurQuote Systems, Inc
March 1998 - October 2001
• Responsible for all Software Quality within my development team. Product Assurance Analyst
Fidelity Investments Systems Company
August 1996 - December 1997
• Analyzed Development process.
• Worked with Project Managers to plan and schedule projects from inception to shipping. Test Engineer
WordPerfect Corporation/Novell Inc./Corel Corporation Orem, UT May 1988 - May 1996
• Started as customer support technician and worked my way into testing. EDUCATION
Web Development
Udemy
April 2020
Bachelor of Science
Brigham Young University
January 1986
ACCOMPLISHMENTS
• Overcoming bias when working with a difficult developer
• Working with the FBI on software features. Turns out they can have a sense of humor
• Getting three databases (SQL, PostScript, Oracle) to work on all AccessData programs
• Achieving CMM Level 2 compliance at Fidelity Investments REFERENCES
Stacy Evans, FBI Computer Forensic Investigator
Relationship: Former Manager
******@****.***
Jeff Looman, Program Manager and Jack of All Trades FileShadow, Inc.
Relationship: Former Manager
Alan Gaufin, Developer
AccessData Group
Relationship: Former coworker 801-***-****
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