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Sr. Quality Engineer

American Fork, UT
March 25, 2020

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*** **** *** *****, ******** Grove, UT 84062, 801-***-****, PROFESSIONAL SUMMARY

Buggy software drives me insane and makes the company look bad. Testing is my passion, it's like trying to solve a puzzle or a mystery. I love learning; which is good because, let's face it, the computer industry never rests. There is always a challenge waiting to be overcome.


• Security Software • Excellent with Agile (Kanban) • Experience writing automated test scripts, Python

• Great with both Mac and Windows


• Proficient with a variety of software

programs including Jira, TestLink,

MS Office

• Excellent analytical and

troubleshooting skills as well as

strong written and verbal

communication skills

• Creative problem solver • Learning HTML5, CSS, Bootstrap, JavaScript


Sr. Test Engineer and Customer Service Manager

FileShadow Provo, UT

April 2019 - March 2020

• Tested Web-based software for compliance, reliability, and defects

• Worked with JIRA

• Collected and managed data from cloud based storage (OneDrive, DropBox, Google Drive, etc.)

• Created FAQ's for company website

• Solved LiveChat requests

• Learning HTML5, CSS, Bootstrap, and Javascript

Senior Software Test Lead

AccessData Group LLC Lindon, UT

July 2007 –

December 2019

• Create and execute automated test scripts.

• Setup Agents to collect data from other computers.

• Demo products to the FBI RCFL.

• Create and execute test plans and test cases.

• Manage feature assignments for the FTK (Forensic Toolkit) product.

• Track testing progress against schedule.

Team Lead

Intuit, Inc Mountain View, CA

July 2003 - March 2007

My team, as well as me, worked remotely. I managed people in California, Arizona, Georgia, and Utah.

• Managed 4-9 technical support agents - Provided training and development.

• Evaluated and reported on Issue Resolution for all of QuickBooks Online Support.

• Created and managed plan to edit and port knowledge base articles from old system to new system. Lead Quality Assurance Engineer

InsurQuote Systems, Inc

March 1998 - October 2001

• Responsible for all Software Quality within my development team. Product Assurance Analyst

Fidelity Investments Systems Company

August 1996 - December 1997

• Analyzed Development process.

• Worked with Project Managers to plan and schedule projects from inception to shipping. Test Engineer

WordPerfect Corporation/Novell Inc./Corel Corporation Orem, UT May 1988 - May 1996

• Started as customer support technician and worked my way into testing. EDUCATION

Web Development


April 2020

Bachelor of Science

Brigham Young University

January 1986


• Overcoming bias when working with a difficult developer

• Working with the FBI on software features. Turns out they can have a sense of humor

• Getting three databases (SQL, PostScript, Oracle) to work on all AccessData programs

• Achieving CMM Level 2 compliance at Fidelity Investments REFERENCES

Stacy Evans, FBI Computer Forensic Investigator

Relationship: Former Manager

Jeff Looman, Program Manager and Jack of All Trades FileShadow, Inc.

Relationship: Former Manager


Alan Gaufin, Developer

AccessData Group

Relationship: Former coworker 801-***-****

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