Customer Service Representative

EZEKIEL OPAYEMI

Address: **, ****** ******** ******* **** Area Navy Gate,

Abu Dhabi, UAE

EMAIL: **************@*****.***

PHONE: +971*********

CUSTOMER SERVICE REPRESENTATIVE

Objective Statement: To work as a Customer Service Représentative in a challenging environment, contributing enthusiasm, dedication, responsibility and good work ethic, combined with a desire to utilize my customer service skills obtained through experience. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

PERSONAL DETAILS

Date of Birth : 20 oct-1985

Sex : male

Nationality : Nigerian

Visa Status : Visit Visa

Passport No : A08723684

Languages : English Fluent

Qualification, Skills and Qualities

Customer service skills – Top notch communication skills and professional work ethic

Fast Learner.

Highly ambitious and goal driven.

Full knowledge of all food and beverage polices and procedures

Cooperative, efficient and flexible.

Multi-tasking capability.

Sales and marketing skills.

Organizational Skills

Product Knowledge

PROFESSIONAL EXPERIENCE

2017 to 2018 OZONE CINEMA YABA

AS A CUSTOMER SERVICE

Responsibilities include:

Provide accurate, valid and complete information by using the right methods/tools.

Compile reports on overall customer satisfaction

Take payment information and other pertinent information such as addresses and phone numbers

Go the extra mile to engage customers

Attempt to persuade customer to reconsider cancellation.

Greet customers warmly and ascertain problem or reason for calling

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepared bill/receipts and collected payment from customers.

Work with customer service manager to ensure proper customer service is being delivered.

2014 to 2016: Eko Hotel and Suites Lagos Nigeria.

Position held: Customer Service Representative

Responsibilities;

Greeting Customers and providing good customer service

Ensuring hygiene and safety

Following company norms and standards

Promoting and up selling to the customers

Keep the workstation clean in accordance to the company’s standards in sanitation and cleanliness.

Identify and assess customers’ needs to achieve satisfaction

Tracking of inventories and communicating well ahead of any need so as to ensure continuous operations.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

DECLARATION

The information given above is the best of my knowledge. I am looking for word to get an opportunity to work in your esteemed organization

Contact this candidate