Address: **, ****** ******** ******* **** Area Navy Gate,
Abu Dhabi, UAE
CUSTOMER SERVICE REPRESENTATIVE
Objective Statement: To work as a Customer Service Représentative in a challenging environment, contributing enthusiasm, dedication, responsibility and good work ethic, combined with a desire to utilize my customer service skills obtained through experience. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Date of Birth : 20 oct-1985
Sex : male
Nationality : Nigerian
Visa Status : Visit Visa
Passport No : A08723684
Languages : English Fluent
Qualification, Skills and Qualities
Customer service skills – Top notch communication skills and professional work ethic
Highly ambitious and goal driven.
Full knowledge of all food and beverage polices and procedures
Cooperative, efficient and flexible.
Sales and marketing skills.
2017 to 2018 OZONE CINEMA YABA
AS A CUSTOMER SERVICE
Provide accurate, valid and complete information by using the right methods/tools.
Compile reports on overall customer satisfaction
Take payment information and other pertinent information such as addresses and phone numbers
Go the extra mile to engage customers
Attempt to persuade customer to reconsider cancellation.
Greet customers warmly and ascertain problem or reason for calling
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepared bill/receipts and collected payment from customers.
Work with customer service manager to ensure proper customer service is being delivered.
2014 to 2016: Eko Hotel and Suites Lagos Nigeria.
Position held: Customer Service Representative
Greeting Customers and providing good customer service
Ensuring hygiene and safety
Following company norms and standards
Promoting and up selling to the customers
Keep the workstation clean in accordance to the company’s standards in sanitation and cleanliness.
Identify and assess customers’ needs to achieve satisfaction
Tracking of inventories and communicating well ahead of any need so as to ensure continuous operations.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
The information given above is the best of my knowledge. I am looking for word to get an opportunity to work in your esteemed organization