Experienced General Manager
Resume:
ANNETTE MOSIER
Littleton, CO *****
****************@*****.***
Who is Annette?
Someone excited to apply 25 years of excellent collaboration, communication and leadership skills to an interesting, challenging and enjoyable job. High levels of enthusiasm and professionalism ensure meeting quality goals, applying expert judgment to the removal of impediments and keeping teams focused.
WORK EXPERIENCE
Cashier Assistant
Costco Wholesale - Lone Tree, CO
August 2017 to April 2018
GOAL: Unparalleled member experience! Costco is in a class by itself, and keeping it there is responsibility of the employees
In addition to Cashier Assistant tasks:
• Routinely walked the floor for visibility and availability, proactively connecting with members, commonly resulting in upsells and upgraded memberships
• Helped members complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Received training on and took sole responsibility for the maintenance of 20+ printers.
• Served as POC to resolve issues with POS systems, card readers and receipt printers to prevent customer delays
• Earned and accepted full-time position just weeks into the 90-day probation period, a set schedule with weekends off, and strong encouragement to apply for supervisor
Scrum Master
Catholic Health Initiatives - Englewood, CO
May 2015 to February 2016
• Maximized productivity and handled blocking issues with inputs from product owner
• Resolved conflicts often caused by extremely fast-paced schedules by focusing on scrum values of openness, honesty,
and respect
• Collaborated with product owner to understand the vision for the software being built and the goals to be achieved
• Prepared and led meetings to plan deliverables for the next sprint
• Scheduled cross training to create working knowledge so development teams can communicate about other processes, develop quality tests, and speed up process
Senior Software Quality Assurance Analyst
Catholic Health Initiatives - Englewood, CO
April 2014 to May 2015
• Chaired and facilitated regular meetings with stakeholders
• Ensured project deadlines are met by addressing impediments, removing distractions and jumping in to help complete tasks
• Maintained and monitored project plans, project schedules and work hours
• Created project calendars for fulfilling each goal and objective
Software Test Manager
Cigna - Greenwood Village, CO
June 2003 to November 2013
• Communicated closely with stakeholders to provide status through all steps in a software development life cycle, answering questions and discussing possible changes
• Documented and followed up on important actions and decisions from meetings
• Developed and distributed team communications daily to software team members
• Coordinated efforts of 20+ testers for solution development of impediments to timeline or quality
EDUCATION
University of Colorado in Applied Math and Aerospace Engineering Colorado Springs, CO
August 1988 to May 1990
SKILLS
Cross-functional leadership and collaboration (10+ years)
Build positive relationships with customers as well as co-workers (10+ years)
Excellent problem solving in complex and high profile situations (10+ years)
Top notch verbal and written communication from entry level to executive (10+ years)
Adaptiveness (10+ years)
Scrum Master (1 year)
ASSESSMENTS
Supervisory Skills: Directing Others — Highly Proficient November 2019
Motivating others to achieve objectives and identifying improvements or corrective actions
Full results: https://share.indeedassessments.com/share_assignment/hht3ljmhv0f5ektp
Teamwork: Interpersonal Skills — Highly Proficient February 2020
Resolving disputes, solving team problems, and understanding nonverbal cues
Full results:
https://share.indeedassessments.com/share_to_profile/ 76ba9a5c174c888d2fc002507e45d9feeed53dc074545cb7
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