Manager Office

Amazorina D. Saucejo

+**.927-***-**** **.*******@*******.***

A competent IT support professional with a proven successful achievements and right influence from previous employer with advance exposure of building infrastructure and Project Management. Extensive experience of working in the front-line helping clients and colleagues to resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within the company. Objective:

Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth. Areas of Expertise:

Azure administration, Messaging Administration, Infrastructure mail system security, Office 365 Migration, Exchange Database Migration

IronPort SMTP relay, AWS Application Mail relay administration

Cloud Computing, Microsoft Azure, Trainer Office 365

Administering Exchange 2010, 2013, Exchange Online O365, Office 365 Enterprise support

Computer Literate, hands - on network advisor, strong computer skills in MS Word, Excel and PowerPoint, Power BI, Power Apps, Dynamics, MS Access

IT Infrastructure Change Management, Manage complex escalations (VP, Director, & Managerial level)

Administering Web Servers, APACHE & IIS

Excellent communication skills, IELTS trained, ITIL, MCSA Trained

Diagnosing Hardware & Software faults, Desktop Support, Laptop, Mobile devices (Exchange Active Sync)

Telephony – Implement Phone system, Phone call flow Testing and evaluating new phone technology Cisco and Polycom

Strong team player, with demonstrated ability to positively motivate team members to success

Knowledgeable in phone network Telco VOIP services, ISP, services, Cable system high level tier of technical support

Strong interpersonal and analytical skills in networking (Router, Switches, VOIP, Computers, Advance networking set up)

Employment History:

Cardinal Health International Philippines (CHIP)

Engineer, IT Client Sys Management - (Technical Lead - Enterprise Information Operations Center) April 2018 – Present

Technical Lead expert to administer Mail system infrastructure (Exchange Server 2010 & 2013, Exchange Online, O365)

Office 365 Administration, Mail Security IronPort

Administer Exchange Online On-Premise tasks, DIR Sync, Cisco Iron Port mail gateway (Grant Access via PowerShell, ECM, Admin Portal, release quarantined emails)

Provide Access Role (VP, Director, Manager, and End User, Company client)

Build Exchange Server, install server Role and Administer Database Availability Group, Patching

Resolved escalated ticket (Outlook Issues, Mail Trace, Mail queue, Blocked Emails, and Access Issue)

Enable and Disable all type of Email Access On-Premise and On Cloud Environment

Support Cardinal Health Employees globally – OIC Global Operations

Initiate, planning and implement process improvements to different Business Units

Project Management, training junior associates

24/7 On-Call Support for Service Restoration Team

SME for all Office 365 issues and training

Ocwen Business Solutions

September 19, 2016 – Present

• Administer Mail System, Mail Security of the Company (Exchange Server 2010 & 2013, Exchange Online, O365)

• Office 365 Migration (Mailbox Migration, Public Folder Migration, Exchange Database Migration)

• Migrated 8000++ of mailboxes from On Premise to On- Cloud (Hybrid migration)

• I.T. Risk management Task audit Access and applications, Metric Stream

• IT Infrastructure Change Management- Messaging Change Management and RCA (Emergency, Planned Changed)

• Administer Exchange Online On-Premise tasks, DIR Sync, Cisco Iron Port mail gateway o (Grant Access via PowerShell, ECM, Admin Portal, release quarantined emails)

• Provide Access Role (VP, Director, Manager, and End User)

• Build Exchange Server, install server Role and Administer Database Availability Group

• Resolved escalated ticket (Outlook Issues, Mail Trace, Mail queue, Blocked Emails, and Access Issue, SOX Audit)

• Enable and Disable all type of Email Access On-Premise and On Cloud Environment.

• Project Management – Messaging Processes and Policies, On-boarding and Off Boarding etc

• Trainer Office 365 for Service Desk and Up Skilling employees

• Back up and storage (.PST, e-Discovery)

• Manager Skype Server 2015 Skype Server

• Support Migration Issues from On-Premise to On Cloud

• Support Migration Implementation (Pre and Post Migration)

• Pre-stage & Full stage Data Migration for Exchange emails to Office 365 On-Cloud Platform (Manual Migration and Bit titan Tool)

• Coaching session for Level 1 support of migration process and O365 environment PowerShell settings and access for Users (email forwarders, User’s profile etc.)

• Trained IT Service Desk of all Level 1 scope support of Office 365 (Mail flow, Attachment issue, Office 365 fundamentals, Cloud Computing)

• Support Spam Filtering mail gateway (Cisco Iron port)

• Messaging Team Global OIC – Processes and Documentation

• Patching Exchange Server, Skype for Business Servers

• Administer Skype For Business Server

Collabera Technologies Private Ltd. Procter and Gamble Level 2 Consultant O365 Engineer April 2017 – November 2017

Support Procter and Gamble Employees for any Office 365 related Issues Globally APAC, EU (Outlook, One Drive, SharePoint, Office suite, Email and Mobile Multi Factor Authentication)

Support escalated case from Level 1 Support HP DXC Agents

Lotus Notes Migration to Office 365 and Domino Server Administration

Support Migration Issues from On-Premise to On Cloud

Support Migration Implementation (Pre and Post Migration) Ingram Micro Philippines

Level 2 Technical Support July 2015 - August 2016

(Channel & Direct / Office365 Ambassador Microsoft Philippines)

Level 2 Support for Channel and Webhosting (Chat, Calls, Emails).

Support Office 365 Reseller SME Account & Provision Office 365 subscription Support VPS for Channel and Direct Webhosting account (SAAS, BAAS, IAAS).

Support Escalation from Level 1 and Level 2 escalated case Channel and Webhosting Support Webhosting Escalation (CPanel, WHM, Odin, Plesk, VPS)

Setup Website Configuration for Web Hosting and Email Hosting Accounts Knowledgeable in servers for Linux and Windows Platform.

Troubleshoot Website App (Word Press, Joomla, Index File, and FTP) Troubleshoot Domain, Registrar Hosting of Level 2 support

Support Microsoft Concierge Premium Account and Microsoft Advisor and CSP Account SMB & Enterprise

Project Microsoft Office365 Ambassador (Pioneer) Implement, Planning Office365 Tenant Accounts.Office365 Migration Specialist and O365 Ambassador Acquire Asia Pacific RingCentral

Implementation Adviser / Telephony Engineer /NOC May 2010 – July 2015

Inbound Premium Implementation Advisor B2B account

Monitor Network Usage of client before during after the implementation of Phone network.

Hands-on working with Clients Architect (implementation period) for the pre-requisite preparation Infrastructure i.e. Network

Set up and design Phone system 11 – 100+ phone lines

Implement /configure network set up enterprise accounts (Routers, Firewall, VOIP Phones, and ATA)

Process Escalation for high level tier concern, Provision phone lines 0 – 100+ lines

Handling number transfer process concern for clients who want to port in and port out a number (Telco. Operations)

Number Transfer process, NOC Operations

Handling VIP client accounts to be implemented (ATT, TELUS, U.S., Canada, and U.K BT)

Trouble shoot Fax, Telephone Lines, Cloud base Phone network set up

Process escalation for Red Accounts

Manage change numbers, transfer number request

OIC in managing Email to Fax issues (Office 365, Salesforce Integration, Other Cloud platform integration, Zen desk)

ACADEMIC QUALIFICATIONS:

St. John Bosco College

Bachelor of Science in Information Technology (Networking / Programming) Asia Pacific College (Scholarship by Henry Sy)

Bachelor of Science in Electronics Communications Engineering Pateros National High School

Employment References:

Jay Mitra

Senior Operations Manager - Enterprise Information Technology Data Operations Cardinalhealt Renne Barcelona

IT Infrastructure Manila Operations Manager / IT Infrastructure Process Manager Edwin Alvin Macaraig

Director of operations- NuVision Autoglass IT Infrastructure Senior Messaging Manager, Ocwen Business Solutions Robinson Gallera

Ingram Micro – Senior Corporate Trainer

Joey Lianko Sr.

RingCentral - Site Executive Director, Acquire Asia Pacific College Alex Reyes

RingCentral - Site Executive Director, Client Vendor Manager Philippines Site May Dineros

RingCentral - Senior Operations Unit Manager, Acquire Asia Pacific. I hereby certify that all information stated above is true and correct. Amazorina D. Saucejo

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