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Medical Assistant Customer Service

Atlanta, GA
March 22, 2020

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Lab Assistant

An individual who seeks to support the growth and profitability of an organization that provides challenge, encourages advancement and rewards achievement with more than 11 years of experience provided through educational and work relations.

Areas of Excellence

Critical Thinking &Conflict Resolution Organizational Skills & Multitasker

CPR and First Aid OSHA Training

Outstanding Customer Service Skills Certified HIPPA Professional (CHP)

Proficient in MediTouch EHR Advanced Professionalism

Microsoft Knowledge (Word, Excel and Outlook) Dependability & Credibility

Work Experience

Specimen Technician/ Quest Diagnostics/Tucker, GA /December 2018 to Present

Enters laboratory test requests in respective system timely and accurately.

Aided and solved customer problems and queries.

Follows rules and regulation regarding laboratory Safety and Infection Control to assure safe work atmosphere.

Participates actively in all activities at assigned section(s) as well as department.

Consistently strives for growth and development professionally.

Performed processing of specimen to assure correct and apposite results of patient laboratory testing.

Laboratory Assistant /LifeSouth Community Blood Centers/Atlanta, GA

December 2018 to February 2020

Maintained a neat, organized, and properly supplied workspace, by properly storing documentation and paperwork; as well as assisting with office duties (Faxing, Filing & Answering the phone).

Information Management: Manages and distributes patient results and handle external inquiries, add-ons and troubleshooting accurately

Inventory Management: Stocks all pre-analytical work areas with supplies as necessary

Maintained knowledge of research protocols and attends education sessions provided to research staff involved in conducting trial procedures

Labeled specimens and aliquots according to established protocols and according to testing ordered.

Sterile Processing Transporter/ Gwinnett Medical / Lawrenceville, GA

May 2018 to June 2019

Transported case carts, supplies, disposable materials, custom packs and instrument trays between the Operating Room, SPD and throughout the hospital.

Observed proper safety techniques, practices and processes and report any variances to the proper personnel immediately, as well as performed duties with awareness of patient safety, comfort, and privacy always.

Made routine rounds of the Operating Room, and throughout the Hospital by picking up unused sterile instrument trays and scanning and returning them to the proper Sterile Processing Sterile Storage Area.

Verified daily supply requirements and delivery times for each clinic using electronic instrument tracking system.

Responded to exception requests from clinical supply staff.

Assisted with stocking inventory in clinics; receive instrument orders, check in items, stock shelves, and retrieve supplies, as well as maintained records of distribution and receipt.

Transporter/ Navicent Health /Macon, GA

July 2015 to February 2018

Transported patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.

Transported equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas.

Transported laboratory specimens by picking-up specimens and delivering them to speci ed laboratory. Transported deceased patients by following protocols and delivering them to the mortuary.

Maintained safe, secure, and healthy work environment by following standards and procedures, complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.

Breakfast Attendant/ Fairfield Inn & Suites/Macon, GA/ March 2014 to August 2014

Maintained daily preparation and presentation of all food items served to guests.

Maintained the daily set up, upkeep, and breakdown of the daily continental breakfast bar, hot breakfast buffet, and coffee area for all guests in a 70-room hotel.

Sandwich Artist/ Subway /Macon, GA /February 2014 to May 2014

Greeted and served guests by utilizing outstanding customer service skills.

Prepared food neatly with the correct measurements, as well as maintained food safety and sanitation standards.

Office Procedures, and Data Entry.

Cashier/Sales Associate/ Murphy USA /Macon, GA/March 2014 to April 2014

Operated a cash register.

Assisted Customers by, answering questions, and offering merchandise on sale.

Maintained the upkeep of the store.

Team Member/Cashier McDonald's / Macon, GA/ September 2012 to August 2013

Operated a cash register, ran the drive-thru, cooked Big Macs, and other menu items,

Cleaned the restaurant and completed other assigned tasks.

Cashier/Customer Service Walmart Stores / Macon, GA/ June 2009 to March 2012

Operated a cash register by scanning merchandise, collecting payments, issuing receipts, refunds, change, stamps, and redeem tickets.

Provided critical thinking and conflict resolution skills.

Provided outstanding customer service skills.

Medical Assistant/ Piedmont Minor Emergency Clinic/Atlanta, GA/ January 2008 to March 2008

Proficiently obtained patient medical history and vital sign.

Recorded data in HER, as well as communicating patient concerns with physician.

Administered oral and injectable medication and immunizations by applying proper techniques, ensuring a comfortable patient environment.

Drew blood and collected patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results.

Verified patient pharmacy information and refilled prescription orders under approval of physician.

Launched initiative to regularly distribute health-related educational pamphlets to patients, helping them achieve and maintain ideal health.

Under physician approval, verified patient pharmacy and medication information to order prescription refills.


Associate /Medical Assistant

High-Tech Institute


Diploma/ Technical Career

Sunset High School


Decatur, GA 30034



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