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Engineer Office

Riyadh, Saudi Arabia
15000 SR
March 22, 2020

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Al-Watania For Industries

New Industrial 2,Street 61

P.O.Box 1298, Riyadh -11431

Kingdom of Saudi Arabia

Tel : +966 - 4980088 Ext: 300

Fax : +966 - 4980126

Mob: +966*********(KSA)

skype : sanoj.sathyan

Professional Profile :-

Overall 15 years of IT Support experience in Domain Environment, Networking and System Administration, Hardware Maintenance and Trouble Shooting in 1000+ computers infrastructure environment setup.

IT Data Center Infrastructure Administration and Management of IT Accessories and purchasing.

Managing IT staff by recruiting, coordinating & evaluating in different aspects.

Design, develop, implement and coordinate systems, policies and procedures

IT Project Management and renovation of Network & Infrastructure Project.

Ensuring security of data, network access and backup systems.

Handling IT Operational Procedures & annual budgeting and ensure cost effectiveness

Setup and Maintain Active Directory, DNS, DHCP, Group Policy, Terminal Services, IIS Server 6.0, 7.0, FTP and File Server in Windows 2003, 2008, 2012 & 2016 Server environment.

Domain Controllers, Mail Server,Application Servers Installalation,Administration and Management

Active Directory, Group Policy Management, User creation and administration, Backup and Restoring.

Back up and Disaster Recovery for Windows and Red Hat Linux Servers and Clients using Acronis Tool.

Installation and configuration Buffalo Pro, Dell EMC, Sinology HP NAS Storage device .

Eset End point Security Centralized, Symantec Enterprise Antivirus, AVG Antivirus Email & Business Edition 2013 Administration.

MS Windows 2000/2003/2008/2012 Server, Red Hat Enterprise Linux Server and VMWare Servers

Kerio Connect Mail Server 9.2 Administration and management.,MS Exchange 2003 & 2007 &2010

LAN/WAN configuration, VPN Circuit Monitoring, Wireless Back up VPN, Administration and Maintenance.

Cisco Routers, Switches,Wireless Access, Net screen SSG5&20,SRX 210 Firewall Administration

ISA Proxy Server Installation and Management, Burstek Web filtering Administration for Security.

SAP & Sage ERP system support, Citrix Uniprint Installation and troubleshooting the issue related applications and CCTV administration.

Business Element Communication Manager and Telephone Billing system administration.

Able to manage and motivate IT team, lead a team of IT Professionals and develop their skills.

Administration and implementation of Sophos XG,FORTINET UTM Firewalls Strengths & Skills : -

With pleasing personality and flexible with different kinds of working environment.

Ability to function well in high-pressure environment and meet deadlines in success

Personal, Interpersonal and analytical skills & Keeping Punctuality in career life.

Well organized, Team Management and giving Priority for the IT Tasks/Jobs.

Strong Coordination, support between IT support teams and Management.

Strong Decision Making Power, Straight Forward Mind with positive Attitude and Thinking.

Ability to learn new ideas from IT industry and introduce that for successive career growth.

Keeping good and strong communications between users and Department Managers

Dedication and hardworking well in both team environments and individual assignments. Professional Education : -

3 Years Engineering Diploma in Computer Hardware and Maintenance- Institute of Human Resource Development (IHRD), Kerala, India.

3 Years BA English Graduation from Annamalai University .

S.S.L.C (Board of General Education Department)

J.F.K.M.V.H.S.S, Kerala, India

Professional Accomplishments:-

Microsoft Certified System Engineer (MCSE) Certification ID : 3731482

(Transcript ID: 992263 & Access Code: 984-***-****)

Cisco Certified Network Associate (CCNA: 640-802) Certification ID : CSCO11436716

RHCE Trained, VM Ware Trained.

Professional Experience :-

#. AL-Watania for Industries, New Industrial 2, Riyadh,Saudi Arabia IT Network & Infra Sec Head - IT Datacenter, Since Year – 02.Sep.2009 (still Present)

Preparing Daily Checklist for all Servers and Keeping Datacenter in good condition running on UPS..

Installation administration of Windows 2003, 2008, Windows 2012 Domain Controllers

Administration of OU, Groups and User accounts in Domain Controller servers and manage the security and rights of accounts and Group Policy Management.

Participated in complete system builds, upgrades, migrations, code deployments and patch management.

BCM 450 Business Element Manager (Telephone Central) management and administration.

Administration and support of MS Lync 2013,Skype for Business and SharePoint.

Eset End Point Centralized Business Edition & Email Server Edition 2013 virus protection management.

Preparing and maintaining documentation of technologies, standards and procedures.

Perform daily system monitoring, verifying the integrity and availability of all hardware, Server resources, Network resources, systems and key processes, reviewing system and application logs, and verifying Completion of scheduled jobs such as backups for servers and applications in entire Organization.

Manage, troubleshoot intranet & internet connectivity throughout the Organization and giving supports to the users issues within minimum down time to function well.

Coordination with ISP provider to give 99% data connectivity to run the business smoothly.

Managing New IT Network project and renovation projects in entire group of companies.

Managing and monitoring Daily IT Tasks of IT Officers and performance evaluation

Providing IT Support throughout the organization including 8 SBUs by phone and through Remote Access.

Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services; configured IIS7 on Server Core.

Provide Hardware support for Dot Matrix/Laser/Network printers, Desktop PCs, Laptops and Scanners.

Perform daily backup operations using Acronis Enterprise Server Edition, Veeam Backup & Replication ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and Media is recycled and sent off site as necessary.

Configuring WAP, Net gear ADSL Router, Net screen Juniper SSG Firewall and applying Security policies.

Provide LAN Management and Troubleshoot networks, systems and applications to identify correct Malfunctions and other operational difficulties. Supervising Renovation of Network Projects in SBUs

Monitoring Time Attendance Machines, Back up and Data Restoration as needed.

Install new / rebuild existing servers and configure hardware, peripherals, services, and settings directories, Storage etc in accordance with standards and project /operational requirements.

Maintain hardware connectivity including network cabling, power systems and related devices in the IT Datacenter Room and entire office systems accessories.

Troubleshooting Desktop OS problems and related applications such as Ms Office Outlook, Outlook Express, MS Office and Remote Desktop Connections etc.

Administration of Kerio 9.2 Mail Server and Filtering, Email creation, giving email quota securities

Administrating Sangfor Internet Proxy server.

Creating and Configuring Mailboxes, Mail store Backup creation and management.

Supporting Sage ERP and SAP Problems of users and escalations.

Assigning Share permission in File & Print share Servers and manage the security of the Share folders.

Suggesting Computer Hardware/Application Software and Implementation management.

Network Printer and Centralized Copier/Scanner Installation and security management

GFI 12 Fax Server Installation, administration, Client configuration and CCTV System Management.

Administration of Rack Servers, Communication devices, Routers, Switches and NetscreenFirewalls etc.

Monitoring LAN and WAN links including DSL lines, VPN and follow up with provider if problems occurred.

Providing conditional Office support to all users according to business needs as per the request.

Administrating and supervising other IT officers in the Head Office and Sub Companies as a Team Leader.

Follow up the IT Department Accessories Purchase with Purchase Department.

IT Yearly Budget Management preparation and submission to the Top management

Installing Configuring and Deploying Microsoft Windows 2003/2008 Domain Controllers, DC, DHCP, DNS, ISA Server,Terminal Services, VM ware 7, VM ware Esxi 5.1,5.5 servers and clients.

Administration of Helpdesk Manage Engine System and Ticket follow-up to resolve the tasks of end users

Listening IT Director Instructions with respect and making weekly report about the Projects and Task assigned.

Helping the Software Development Dept to give new ideas to develop applications for Company.

#. CMS Computers Ltd, COCHIN,Kerala

Customer Support System Engineer. 03 .Sep.2007 to 27.May. 2009

Initiating comprehensive network re-engineering including network infrastructure, installation and troubleshooting of Servers and clients. Administration of Linux and Windows 2000, 2003 Server.

Performing Server, System and Network administration functions, managing system resources and tracking response times to maintain operating efficiency.

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Troubleshooting Mails and Operating System related issues of the users.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Responsible for servicing on Annual Maintenance Contracts and up-gradation

Designing and Implementing Peer-to-Peer, Server Based and Local Area Network .

Network maintenance, troubleshooting and PC Maintenance,Outlook and Lotus Notes mail configuration.

Managing Red hat Enterprise 5.1 Client,Installation of Active directory, DNS, DHCP etc.

Managing and Monitoring LAN / WAN links,Configuring Routers and Switches.

Installation and trouble shooting of various operating systems like Linux and Windows.

Up gradation of Anti Virus, Applications and Software Patches.

#. Information Kerala Mission, Thiruvananthapuram,Kerala Technical Assistant(Technical Support & Infrastructure Management) 24.Nov.2006 to 23.Aug.2007

Administration of Windows 2000 and 2003 Server.

Mail Configuration and Maintenance.

Troubleshooting Mails and Operating System related issues of the users.

Installation and maintenance of servers,desktops,printers etc

Implementing and Deploying LAN and WAN networks.

Deploying Anti Virus, Applications and Software Patches,Scheduling Back up for SQL database.

Analyzing various software’s developed at IKM support to Digitization of Asset Registers of Local Bodies.

# Kerala State Electronics Development Corporation Ltd (KELTRON), Trivandrum, Computer Technician - 5.Nov.2003 to 23.Nov.2006

Installation and maintenance of desktops, printers etc.

Administration of Developer 2000 and Oracle database access system.

Technical supporter of Online Photo Id card Project.

Configuring and managing Windows 2000, XP and 98.

Trouble shooting O.S and Application Softwares.

# Alpha Institute of Technology, Trivandrum, Kerala,India Computer Technician 02.Oct.2002 – 20.Sep.2003

Installation and maintenance of desktops, printers etc.

Installation, configuration and maintenance of LAN

Installing and maintaining the latest antivirus protection on all desktop computers and servers

Managing computers, installing operating systems and other Applications on the computers.

Configuring and managing Windows 2000, XP and 98.

Installation of Networked & standalone printers & scanners

Installing MS Office, Other Applications & MS Outlook for Mail Client.

Troubleshooting, Format & Install O/S in Client Desktops & Laptops.

Trouble shooting O.S and Application Soft wares. Personal Profile :-

Age & Date of Birth : 36 Years, 10/05/1984.

Marital Status : Married

Nationality : Indian

Home Address : Koyickal Kizhakkathil, Kesavapuram

Karunagappally, Kollam, Kerala,India – 690518

Languages Known : English, Arabic, Hindi, Tamil, and Malayalam. Passport No. : L3803699; Date of Issue: 19.11.2013(Riyadh,KSA) Date of Expiry: 18.11.2023

Driving Licenses Details : a) Valid Saudi Arabia LMV License (Expiry on: 17/12/2026) b) Valid Indian LMV License (Expiry on: 12/08/2024) Personal Interests :-

News Paper and magazines reading, Watching Refreshment Movies, Listening Music, Interest in Sports, Interest in Travelling etc.


I hereby state that the details furnished above is true and correct to the best of my Knowledge and belief and assure that can give good effort to the firm with professionalism. Sanoj Sathyan

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