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Manager Case

Los Angeles, CA
March 22, 2020

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Emerson Castillo

**** * *** ****** *** #** Pasadena, California 91104

Phone:323-***-**** E-Mail: Objective

To obtain a position as a substance abuse counselor that will utilize my experience, skills, and education to meet clients’ goals and objectives.


Guest Services (5/2018 – Current) Hilton – Pasadena, CA Attend to guest request, organize lobby, hotel maintenance, housekeeping, organize supply room, restock amenities, provide optimal level of customer service, greet guest pleasantly, and resolve all queries. Intake Specialist (1/2017- 1/2018) Sovereign Health Dual Diagnosis – Culver City, CA Admit clients upon arrival into the program, evaluate client needs, Set up appointments, record keeping and fill in charts, fax documents to corporate office, daily headcount, keep and store client valuables, follow HIPPA guidelines when answering phone calls and staff, document non-compliance and infractions, communicate with upper management with any public related issues. Care Giver (5/2010 – 5/2015) IHSS – Los Angeles, CA Monitor elderly client as in-home care giver, maintain a clean and sanitary living environment, prepare nutritionally adequate meals, accompany client to doctors appointments, deliver and administer medication, handle needs with-in the home and outside request. Education

Los Angeles Training Institute for Alcohol and Drug Counseling - IR&RC Prep. (2/2019 – Current) Build a strong knowledge base focused on chemical dependency, counseling theories and techniques, counseling fundamentals, drug use in special populations, personal and professional growth, chemically dependent criminal offenders, physiology and pharmacology, intro to case management, intro to alcoholism, counseling the dual diagnosed, law and ethics, and supervised practicum. Los Angeles Education Corps – High School Diploma (8/2010 – 8/2011) General education studies.


Pass examination and received RADT certification, CPR and AED certified, ability to establish trusting relationships with others while helping them realize their own strengths, experience with helping others with the disease of addiction, great communication skills, critical thinker, fast learner, open minded, and willing to take the extra step to help those in need.



Ben Ohling

Care Coordinator -Sovereign Health


Blake Prewitt

Operations Manager – Sovereign Health


Ivania Rodriguez

Director of housekeeping - Hilton


Richard Bali

Case manager - IHSS


Contact this candidate