Experienced in RF, telephony, fiber and microwave telecommunications with networking, SCADA and IP competencies. Self-motivated, disciplined, responsible and resourceful with excellent written, oral and inter-personal communication skills. Seeking employment in a professional, technical capacity.
Telecommunications Engineering Technology Diploma
Northern Alberta Polytechnic Institute of Technology, Edmonton, Canada
Ericsson Certificates GSM BSC Operation & Maintenance
Parsons Wireless - Installation Workmanship Technique
PLS Engineering - Propagation & Waveguide Sweeping
Harris Farinon – Microstar Radio Operation & Maintenance
Acterna – DS1/DS3 Fundamentals & Applications
TELECOMMUNICATIONS EMPLOYMENT EXPERIENCE
MxU Technician Nov 2018–Aug 2019
AFL Global, Edmonton, Alberta Canada
Install residential and business Fiber lines from Main Equipment Rooms (MER) to each individual suite. Splice and terminate.
Conduct Optical Power Meter testing of fiber connections.
Troubleshoot technical issues swiftly and accurately.
Provide unparallel customer service excellence.
Front Office NOC Engineer Jan 2014-May 2015
Huawei Technologies ApS, Copenhagen, Denmark
•Member of team responsible for surveillance of alarms, events and faults in radio access network; performed routine preventive maintenance and repairs.
•Investigated internal and external customer complaints with follow up.
•Dispatched and coordinated field engineers at sites that needed local support.
•Provided verbal and written updates/feedback about operational activities and prepared daily reports of the network performances.
Front Office NOC Coordinator Sep 2008-Dec 2013
Comfone AG, Bern, Switzerland
Member of international team responsible for monitoring and trouble-shooting international SS7 signaling network
Acted on network performance anomalies and alarms and tracked their resolution.
Provided customer service via E-mail and telephone to international customers.
Creating reports of problem activities
Participated in rotational on-call duty (7x24.)
Network Field Technician Dec 2006-Aug 2008
Rogers Wireless, Vancouver, BC
Tested, verified and reported on RF and Radio performance using specialized RF testing tools in conjunction with a RF performance analyst.
•Conducted site surveys, third party escort/supervisions, transmission cross connect upgrades, on-site troubleshooting (coordinating with other field site technicians and switch technicians) to optimize & enable in service operation.
•Maintained site documentation to log all engineering and contractor activities. Wrote incident and fault reports as required. Acted on and assisted in resolving such reports. Involved in Work Order completion, documentation and sign-off.
•Communicated regularly with other carriers, departments and personnel to solve network problems.
Senior Radio Technician June 2004-Feb 2006
TelecomBermuda, Hamilton, Bermuda
Installed, commissioned, repaired, and maintained two-way mobile radios, paging, microwave and emergency first responder radio network equipment.
Demonstrated expertise with tools & test equipment required to install, upgrade, commission, integrate, operate, & trouble-shoot wireless networks & systems.
Maintenance & operational acceptance of wireless devices & network features.
Quality awareness & ability to implement quality control processes.
NON-TELECOMMUNICATIONS EMPLOYMENT EXPERIENCE
Assembly Technician / Warehouse Worker Dec 2017 – May 2018
Kelly Services Employment Agency, Guelph, Ontario
English Second Language Teacher Nov 2015 – Nov 2017
UniTEFL, Chiang Mai, Thailand