Engineer Support

Balaji Nettrickannan

**a, *st street, new colony, Phone: 894*******

Velachery, Chennai 600 042 E-mail: ************@****.**

Summary:

Enthusiastic support Engineer with 4+ years of experience seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Good knowledge of Operating system and Networking.

Highlights

DHCP, DNS, Ethernet proficient

Windows, Mac and MS office proficient

Service Oriented

Work well with Staff and customers

Excels under Pressure

Meticulous and Organized

Work Experience

Gavs Technologies (Since 12th March 2018 – 22nd December 2019) Engineer

Process: Jewish Board Family and Children Services

Responsibilities:

Provide tech support to the employees of Jewish Board through remote.

Answer questions about product features and resolve user network related problems.

Schedule calls with the internet service provider for connectivity and speed related issues.

Monitor Network and Servers for any issues and If any escalate to appropriate higher level.

Manage Active Directory for User account access and file permissions

Handle issues reported via phone and Ticketing tool while managing the ticketing queue.

Sutherland Global Services (12th May 2014 – 08th January 2018) Sr. Associate IT Help Desk

Process: AT&T Connectech

Responsibilities:

Assist customers of AT&T for Internet connectivity related issues via phone on devices which can connect to Internet. (Desktop, Laptop, Mobile devices, Printer etc.)

Trouble shoot issues related to Operating system software and application software, which includes installing and updating application software and Operating system.

Assist customers for configuring network devices. (Router configuration, Port forwarding / Port bouncing for Xbox, Security Camera etc.)

Sold Connectech subscription as a part of process. (Connectech tech support is fee based support. Need to sell the subscription if customer was not a member of Connectech.)

Achievements:

Awarded as Best Performer twice while working as Engineer at GAVS Technologies.

Joined as Sr. Consultant for AT&T Connectech Process, after a year moved to Tier 3 queue to handle escalations.

Moved to Hybrid department where I had additional responsibility to handle sales and billing of Connectech customers.

Moved to Giga power tech support as Sr. Associate IT Help Desk.

Educational Qualification:

B.A. English Literature from Periyar Maniammai University (2009- 2012)

Diploma in Hotel operation Management from CANAN BALAJI institute of catering and Hotel Management Tirupattur.(2007-2009)

12th grade from Government Boys Hr. Sec. School Tirupattur.(2006-2007)

Languages Known:

English

Tamil

Hobbies:

Playing Badminton, Volley ball, Basketball.

Listening to Music, Learning Guitar.

Surfing Internet

Personal Details:

Name : Balaji

DOB : 15-04-1990

Father’s Name : Nettrickannan

Nationality : Indian

Gender : Male

Declaration

I hereby declare that the above stated facts are true and complete to the best of my knowledge and belief.

(Balaji Nettrickannan)

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