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IT Infrastructure Support

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
March 24, 2020

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Baiju Gopalakrishnan

Abu Dhabi, UAE

Phone: +971-********* E-mail:


Articulates with ease

Inquisitiveness to learn

Positive Ability to prioritize tasks with high degree of flexibility with time bound action

Ability to prioritize tasks

Exhibits Trust and Integrity


Microsoft Windows Server 2012/2008/2003

Virtualization Hyper-V, VM Ware ESXI 5.5 /6.0

Mail Server Administrator – MS Exchange 2013/2010.

Firewall (Cyberoam, SonicWALL, Fortinet) Network configuration and management

LAN/WAN Configuration

SQL Server configuration

Backup solutions Acronis,

Dell Enterprise 9th, 10th, 11th and 12th generation servers

IBM X series. 205, 206, 226, 250, 345, 3650, 3250

HP ProLiant ML series 110, 150, 350, 380. DL series 180,320, 360,380 385


Technically accomplished professional with 15+ years of experience as Server Administrator and Data center Engineer, serving as catalyst for change with a commitment to improve data center efficiencies. Holds his diverse expertise in Installation, Administration, configuration, services, event viewer, tuning, user management, quota, share, Backups, Windows 2008/2012/2008 Server administration, Active Directory, Microsoft Exchange VMWare and Web Hosting. Accredited for Implementation and administration of Storage Area Network (SAN). Recognized for dealing with IIS, DNS, DHCP, TCP/IP. Proactively driving Configuration and implementation of Switches, Routers, Networks and Firewalls, LAN Administration.


Harmony Atelier Abu Dhabi, UAE System Administrator

Feb, 2018 – till date

Web/Application infrastructure for Stock Market/Financial Client.

Web/Application infrastructure for Government project / private clients.

Government Email infrastructure for Microsoft Exchange Server.

Government IT infrastructure for VMWare.

Windows Server – Installation, administration, configuration, services, performance tuning including user management.

Active role in implementation team of Government Email infrastructure for Exchange 2010/2013 and Government IT infrastructure for VMWare.

Experience in enterprise application architecture and service delivery models.

Working in MS SQL cluster and managing daily and weekly server backup.

Virtualization (Hyper V, VM-Ware) – Configuration & Management.

TACME LLC Dubai, UAE Data Centre Engineer

Feb, 2016 – Feb 2018

Installation and configuration of Windows based Operating Systems.

Installation and configuration of ADS, DNS and DHCP. Creation and management of User accounts in Active Directory Services.

Firewall configuration and setting up SSL and IP Sec VPN. – Cyberoam, SonicWALL and Fortinet.

Researching, Monitoring, administration and maintenance of multiple Intel based server systems.

Diagnosing and resolving hardware related problems. Handling escalations- Assisted in resolving several Client issues.

Updating & distributing virus update from centralized server.

Provide assistance and infrastructure related advice to capacity planning, application owners, developers and business owners.

HCL Infosystems Ltd Noida, INDIA Team Leader /DELL Enterprise Server Engineer

May, 2012 – Nov, 2015

Coordinating in Installation and Maintaining Windows Server 2008 and Upgrades.

Implementing Group policy according to Process Requirement.

Managing Windows DHCP Servers.

Creating User IDs and Groups on AD Server and Configuration of Microsoft Outlook.

Dell server hardware support for various clients.

Performing remote installation through VNC and remote desktop.

Configuration and Troubleshooting of Sap 7.0.

SKC Management Delhi, INDIA IT Engineer

Aug, 2009 – April, 2012

Trouble shoot technical issues with Windows and Office applications

Configure various Server operating systems

Perform system backups.

Installed and configured Norton Antivirus Corporate edition for Enterprise networks.

Installed and configured various proxy servers like Wingate proxy, ICS etc.

Configured users for accessing mail server-using Outlook as Client.

Configured network printers for group usage.

CMC Ltd (TCS Ltd) Cochin, INDIA Technical Support Engineer

May, 2003 – Jan, 2009

Daily, weekly & monthly backup of user data and mails.

Installing & Monitoring the updates of Symantec Endpoint Protection Antivirus.

Responsible for daily anti-virus manual update.

General maintenance of computers.

Installation and Maintenance of Desktops, PCs. Network Printers, LAN.

Installation of various Windows operating system environment using Windows 2000/2003, Win7/XP/NT.

Internet Solution, Site Related Problem.

Update and scan Servers using Trend Virus Scan using Trend Control Manager.

Monitoring of hardware layer using IBM Director, Dell Open Manage and Compaq Insight Manager.

Troubleshoot repeat alerts and fix root cause.

Perform System recovery and system restores.


Engineering Diploma in Computer Technology from Govt. Polytechnic College, Kottayam, Kerala, India in 2002.

Sr. Technician from Associate Member of the Institution of Engineers.


ITIL V3 Foundation Certified.

Microsoft Certified Solution Expert (MCSE).

Cisco Certified Network Associate (CCNA).

Dell Certified Systems Expert.

Baiju Gopalakrishnan.


Server Management

MS Windows Administration

MS Exchange Administration

Firewall Administration

Storage Administration

Operational excellence


Indian citizen

DOB: 20th, May, 1982

Passport Number: P7096708


English, Hindi, Tamil and Malayalam

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