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Engineer Service

Location:
Chennai, Tamil Nadu, India
Posted:
March 23, 2020

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Resume:

Rama Vani Periasamy

Mobile: +91-960*******

Email:adce8r@r.postjobfree.com

CAREER PROFILE

** ***** ** ********** ******* in technical & service excellence teams. Proven track record in leadership qualities, communication, analytical skills.

CERTIFICATIONS & SKILL SET

Certified QMS Lead auditor

Certified ISO27000 Lead auditor

TickIT Plus – Foundation Certified

ITIL -Intermediate (Service Operation)

ITIL V4 trained

ISO,20000, 27000 internal auditor trained

Six sigma Green Belt trained

Team building and leadership skills

WORK EXPERIENCE SUMMARY

Employed as Lead – Executive Quality with GAVS technologies since July 2019

Employed as Internal Lead Auditor(ISO 9000/20000) with Computer Sciences Corporation since June 2013

Employed as Team lead with Computer Sciences Corporation since August 2010 – June 2013

Employed as as Engineer-Tech Support specialist with Computer Sciences Corporation from Aug 2007-August 2010

WORK EXPERIENCE

July2019- till date

Responsibilities

Oversee the internal audit function for delivery and support functions on ISO9000, 20000 & 27000 compliance

Act as a consultant for OFI and CAPA closure and ensure the findings are closed for both internal & external audits

Conduct ITIL process maturity assessment across the delivery towers to identify the process & service improvement initiatives

Act as a consultant in defining, implementing the ITIL processes and review milestone based progress

Facilitate the delivery teams on various process and quality management aspects by providing trainings and awareness sessions

Participate in the management review meetings presenting the consolidated metrics and process compliance levels.

Designation Held – Lead Executive - Quality

June 2013 – June2019

Responsibilities

Lead and conduct strategic corrective action audits on infrastructure services as a part of evaluating the processes and procedures

Assess various service towers on QMS,ISO20000 compliance by performing internal audits

To ensure assigned audits are completed on time

Ensure that audit reports are properly constructed, supported and communicated to the stakeholders with relevant information.

Ensure that audit findings and recommendations made during the audit are communicated to the management through SWOT analysis

Raise OFIs (Opportunity for improvement) in case of any Non – conformities observed during audit

Act as a consultant for OFI and CAPA closure, process improvement initiatives, documentation management and review

Designation Held – Internal Auditor

August 2010 – June 2013

Responsibilities

Service Level Management – Continual monitoring of the services, ensuring the SLAs are met & achieve customer satisfaction. Involve in Service Improvement Plans with the operations teams for better deliverables.

Process Governance – ensuring and establishing the processes within the team

People Management and Development – Achieving individual behavior and performance to enhance organization’s effectiveness

Ensuring Financial Discipline – To ensure there is no leakage in billing and also avoid over-billing

Personnel Development – Groom and mentor people for long term growth. Provide regular feedbacks for continuous improvement

Talent Sourcing and Learning Support – Recruit people and provide them training to excel in their field of work to enhance organization’s efficiency

Additional responsibility – Quality Management Representative – Act as a single POC for quality related issues and maintaining the Quality Management System of the team

Facilitate internal teams on training netbackup technology

Designation Held – Team Lead

Team Size Handled – 11

Aug 2007-August 2010

Responsibilities

Worked as Level1 netbackup engineer

Monitoring backup jobs as a part of event management team

Creating/Logging tickets as a part of incident detection & incident management

Perform initial diagnosis and troubleshoot the incidents

Escalate major/unresolved incidents to technical operation teams & follow up for quick closure.

Handle user restore requests in an effective way aiming to achieve customer satisfaction & no SLA breach

Analyze and produce trend, success reports of the backups on a daily/monthly basis as a part of service improvement

Representation and participation in Daily Service Reviews (DSR)

Designation Held – Engineer-Tech support Specialist

ACADEMIC QUALIFICATION:

PGDBA(HR) from Symbiosis University(Distance Learning),July2008-April 2011

B.E Computer Science & Engineering from Anna University, July2003-May 2007

PERSONAL PROFILE:

Date of Birth 26 June 1986

Languages Known Tamil, English and Hindi

Address A3- Omkar apartments, Chowdary nagar main road, Valsaravakkam,Chennai 600087



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