Service Representative Engineering

ENMAX/ CUSTOMER SERVICE REPRESENTATIVE

Performance driven individual with commendable leadership merits endorsed by continual progression to 3 responsible positions with 3 different employers in the last 10 years. Stimulated growth, maximised resources and sought customer preferences with awareness of likes, dislikes and anticipated barriers using tractable means to creatively problem solve. I seek this venture to contribute to the growth of Enmax and speculate personal development.

SUMMARY OF QUALIFICATIONS

Degree - Master of Science in Engineering Management and BSc in Chemical and Polymer Engineering coupled with strong project management background. (Plan/Do/Check/Act)

10+ years’ leadership and supervision of employees’ performance in telecommunications, agriculture and retail; experience in coaching and mentoring individuals to specific client standards. Established and maintained contracts, promote various levels of customer and management relationships.

Red Seal Boilermaker with supervisory expertise in crews of up to 20 individuals. Overall responsibility for job execution, including manpower utilization, working with other trades/vendors, arranging services and close out of daily deliverables.

Strong interpersonal skills; rapport building leading communications in teams, dispute resolution, deescalating situations, promoting respectful interactions in emotionally charged environments

Self-starter, able to pioneer and implement new interest with strong organizational, time management, analytical, trouble shooting and problem solving skills.

EMPLOYMENT HISTORY

Red Seal Boilermaker 2013-present

Accomplishments:

Supervise crews working on various pieces of equipment for maintenance scopes. Equipment included heat exchangers, furnace burners, fin fans, towers and cokers. These where completed with no incidence or injury.

Responsible for moving materials around the site, material shake out, organization, and sequence of installation.

Ensure continuous work coverage through proper manpower utilization.

Coordination with the client on material movement and other logistics to avoid operational delays.

Client Service Representative, Telus Corporation, Calgary Alberta 2012-2013

Created amended and tracked purchase orders.

Responsible for order fulfillment, from the initial scheduling of the order until shipping or installation.

Supervisor Rogers Outbound Campaign(S), Atelka Inc, Montreal Quebec 2011-2012

Managed two outbound Project teams, maintaining high levels of professionalism, attaining key performance indicators and exceeding revenue targets.

Conducted comprehensive reviews and analysis of project performance, proactively developing solutions for identified issues.

Facilitated and supported team meetings. Managed meeting logistics including setting up conference calls.

Updated and maintained project schedule as per customer requirements through effective interaction with the Project Director, Project Manager and other Project team leaders.

Monitored key Project statistics using excel spread sheets for financial reporting and incentive award.

Supervisor Counters, Sainsbury’s Supermarket, Greenwich, United Kingdom 2007-2011

Prepared material forecast and Inventory report to ensure critical material availability especially during peak commercial seasons.

Reviewed Inventory throughout the Supply Chain to ensure excess Inventory is not being created, resulting in the reduction of waste and shrink by 75%.

Developed supply plans and introduced procedures in line with business objectives to improve existing practices resulting in greater customer satisfaction and cash flow.

Re-designed storage and display space to support effective material handling and preserve product quality.

Prepared and executed training development agenda ensuring a competent and highly motivated team.

EDUCATION

Red Seal Journeyman Boilermaker, Northern Alberta Institute of Technology, 2016

Msc. Engineering Management, Brunel University West London, 2009

B.Sc. Chemical and Polymer Engineering, Lagos State University, Lagos State, Nigeria, 2000

Contact this candidate