Gurpreet Kaur Lail

Mobile: 206-***-****

E-mail: adce6s@r.postjobfree.com

PEGA Certified Senior System Architect ( CSSA ) - V5.5

PEGA Certified Marketing Consultant (CPMC/ NBAM) – V7.1

PEGA Certified System Architect ( CSA ) – V5.5

CERTIFICATIONS, EDUCATION AND WORK AUTHORIZATION

CERTIFICATIONS

PRPC Senior System Architect V 5.5.

PRPC System Architect V 5.5.

Pega Certified Marketing Consultant (NBAM) V 7.1

Cognizant Certified Professional in PRPC V5.5.

WORK AUTHORIZATION: GREEN CARD (Permanent US Resident)

EDUCATION

Masters in Computer Application (MCA) from Punjab Technical University with CGPA 8.0.

Pursed Bachelor’s degree in Computer Application from Techno India, West Bengal University of Technology with DGPA 8.2

TECHNICAL SKILLS

BPM Technologies : PEGA PRPC v5.5, v6.2, v5.1, v6.1, v7.1, v7.2

Programming Languages : C, C++, Java, SQL, PL/SQL, JavaScript

Database : Oracle 9i, Oracle 10g

Hardware / Platforms : Windows XP/Vista/7

PROFESSIONAL SYNOPSIS

Company : PACCAR (Contract position)

Duration : 6th Feb 2019 – 3rd May 2019

Designation : Senior Pega Developer

Responsibility: Production Support

Company : JP Morgan Chase, Bangalore

Duration : 10thMay 2017 – 21stOctober 2018

Designation : Associate

Responsibility: Developer

Company : Accenture, Kolkata

Duration : 24th November 2014 – 1st May 2017

Designation : Software Engineering Analyst

Responsibility: Developer

Company : Cognizant Technology Solutions, Kolkata

Duration : 30th August 2010 – 14th November 2014

Designation : Programmer Analyst

Responsibility: Developer

Have rich experience in Software Development (PEGA) and System support:

Has 8 years of experience in the Information Technology. Has been involved in various stages of software lifecycle, including Requirement Analysis, Design, Development, Unit testing, defect analysis and debugging during various assignments.

Roles and Technical responsibilities:

Served JP Morgan Chase on the designation as Associate, working on Global Sanctions Manager Project to provide watchlists for the transactions happening within the organization.

Worked with individual ownership on the modules from Off-shore.

Has been involved in interview process for the new joiners and has also given KT to the new members of the team in the last organization, JP Morgan Chase.

Received training on Selenium Automation Testing and performed unit testing of the developed modules using Selenium Automation.

Supported production environments as an Offshore-Lead along with Contributing individually in process improvements.

Have been a trainer for ELT Fresher’s batches in PEGA-PRPC.

End to end application development experience in projects which involves requirement gathering, analysis, design, development, unit testing and implementation.

Have hands on experience in PRPC flow design, activities, integration connectors, services and screen design (harness, section, flow action), Agents, SLA’s and reports (List View & Summary View).

Have also been involved in deployment of rulesets through Products.

Have worked in PRPC 5.1, 5.4, 5.5, 6.1, 6.2, 7.1 and 7.2 features.

Planning day to day work, Monitoring and controlling the progress. Making sure that the execution follows the plan.

Keeping track of issues, concerns, risks with overall ownership, in order to make the delivery of the particular release successful.

Completed certification in PRPC System Architect V5.5 from PEGA.

Completed certification in PRPC Senior System Architect V5.5 from PEGA.

An effective communicator with ability to multi-task, take organizational responsibilities and capitalize on skills to complete projects within set deadlines.

PROFESSIONAL EXPERIENCE

Organization: PACCAR

Project #1

Name Next Generation Warranty

Tools PRPC v7.2

Role Production Support

Period February 2019 –May 2019

Project Description:

PACCAR is a renowned truck manufacturing company. For every truck invoiced, a new work object is created in Pega and resolved when truck is handled to the customer. Through case manager portal customer complaints or details of difficult repairs are recorded. Customer complaints are totaled on a quarterly basis and made available in a report called TREAD report so that information can be sent to NHTSA.

Roles and Responsibilities

Fixing production defects of the application.

Enhancement of the application based on the user stories provided by the business users.

Organization: JP Morgan Chase

Project #2

Name Global Sanctions Manager

Tools PRPC v7.2

Role Developer

Period May 2017- October 2018

Project Description:

JPMC has a regulatory obligation to screen all activity that the bank as a whole is party to. The “Global Sanctions Manager” hereafter referred as GSM is the application developed to evaluate the screened transactions. GSM is built on the Pega PRPC platform which provides watchlist payment screening based on various regulatory laws.

Roles and Responsibilities

Requirement analysis and application Design.

Preparation of detailed and low level design documents.

Incorporation of demonstration feedbacks and communicating with the business users to clarify the requirements.

Coding/ Development of the module.

Provided technical guidance to other team members.

Conducted technical interviews and provided KT to the new team members.

Preparing unit test logs for testing.

Performed unit testing through Selanium Automation apart from manual testing of the developed modules.

Organization: Accenture

Project #3

Name AXA MicroSME

Client AXA

OperatingSystem Windows10

Tools PRPCv7.1

Role Developer

Period July 2016 – Nov2016

Project Description:

AXA Micro SME is a Hong Kong based, insurance project. This project is designed to provide insurance policies to small business organizations with correct premium amounts. Polices are created within AXA MSME and premiums are calculated in the backend within the system. Once the polices has been issued, it can be endorsed and cancelled as per the user requirement.

Roles and Responsibilities

Worked in APT module of the project which is auto price testing. It involved taking care of the pricing calculation and make sure that correct premium

amounts are getting generated.

Uploading 5000 cases in the database using file listener and checking the values of different premium amounts generated.

Debugging and fixing the rules if premiums are not correctly calculated.

Project #4

Name BidManagement

Client Vodafone

OperatingSystem Windows10

Tools PRPCv7.1

Role Developer

Period Nov 2015 – April2016

Project Description:

Vodafone Bid Management is a UK based project. It is a Bid Management tool where Vodafone bids for network related opportunities in the market. The opportunities are logged into different system. The lifecycle of an opportunity is managed in Vodafone Bid Management.

Roles and Responsibilities

Requirement analysis and application Design.

Preparation of detailed and low level design documents.

Incorporation of demonstration feedbacks and constantly provide technology recommended solutions for client problems.

Communicating with the onsite counterparts in clarifying the requirements.

Coding (involves process flow, user interface, and agent).

Provide technical guidance to other team members.

Analysis of log files for performance improvement.

Preparing unit test logs for testing

Project #5

Name eTop

Client Vodafone Germany

Operating System Windows 7

Tools PRPC v6.2

Role Developer

Period January-2014 – August 2014

Project Description:

Vodafone Group plc is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's 3rd-largest mobile telecommunications company measured by both subscribers and revenues, and had 434 million subscribers as of 31 March 2014.

Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries. Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries.

Vodafone has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £89.1 billion as of 6 July 2012, the third-largest of any company listed on the London Stock Exchange. It has a secondary listing on NASDAQ.

Project eTop is an Order Fulfillment application which handles end to end business process from placing an order for a product(s) or service(s) to its complete installation. The application has been developed using the concept of localization since most of the users are Germans.

The project covered –

Order Entry: A case is created in Pega for a product or service request.

Material Procurement: Involves service call to external system to check whether the material(s) required for the product or service is available or not.

Dispatching: Involves dispatching of the materials required to fulfill the order.

Implementing: Involves actual implementation of the order.

Organization: Cognizant Technology Solutions

Project #6

Name Citi STARS (Service Tracking and Reporting System)

Client Citi Bank

Operating System Windows 7

Tool Used PEGA 5.4

Role Team Member

Period June 2014- November 2014

Project Description:

STARS is a global Client Service tool with a single window to clients in over 92 countries. It acts as an end-to-end business process request tool providing case tracking, workflow auto-routing and transaction processing for various currencies. One of the functionalities available in the system is the ability to load cases in bulk through an excel spreadsheet.

The current bulk upload process is very unique to the Euro Line of business, as such, existing users for other processes are unable to utilize this in order to bulk upload client investigation queries. Also, today, there is no ability to convert multiple queries received from clients into service cases without having to manually upload each case. This is especially required during instances of system outages involving multiple transactions where cases need to be loaded for every transaction that is impacted.

The project aims to expand the existing bulk case functionality to be utilized across Service.

Roles and Responsibilities

Requirement analysis and application Design.

Preparation of detailed and low level design documents.

Incorporation of demonstration feedbacks and constantly provide technology recommended solutions for client problems.

Communicating with the onsite counterparts in clarifying the requirements.

Coding (involves process flow, user interface, and agent).

Provide technical guidance to other team members.

Analysis of log files for performance improvement.

Preparing unit test logs for testing

Project #7

Name Mercedes Benz Customer Service

Client Mercedes

Operating System Windows 7

Tool Used PEGA 6.3

Framework Used N/A

Role Team Member

Period Jan 2014 – June 2014

Project Description:

This project will Design a solution for (business process management, as known as BPM) implementation which will enable MBAFC to support the growing financial service demand for both financing and leasing.

Automate effective process will not only to speed up the service delivery but also to be widely accepted and trained by end-users. With specific suitable function design in the system, make sure the processes and data are consolidated, automated and well monitored for management transparency, KPI’s and reposting purposes in customer service and collection process area.

Processes have been evaluated and optimized during BPM consulting phase. The purpose of this specification is to select a world class business process management tool to implement business processes for customer service and collection.

This is a two phased project where we built workflow applications for the collection section in phase 1 and for the Customer Services in phase 2.

Phase 1 was about designing a BPM system to replace their existing collection management system for the client in Greater China. This is the financial wing of a renowned Auto manufacturer headquartered in Germany.

Phase 2 provided a complete work management application for the Customer services section. This included all the features stating from making/receiving calls up until the service cases were wrapped up. This was followed by reports to monitor their business in various ways.

The aim of the project is to develop a customer service application that will enable the client to service the customer. The application includes all the service processes for both inbound team, outbound team, and audit team.

The business rules delegated to end user for configuration, and the master data along with the maintenance screens and included as well. For managers, the operating reports are also part of the application

Roles and Responsibilities

Requirement analysis and application Design.

Preparation of detailed and low level design documents.

Incorporation of demonstration feedbacks and constantly provide technology recommended solutions for client problems.

Communicating with the onsite counterparts in clarifying the requirements.

Coding (involves process flow, user interface, and agent).

Provide technical guidance to other team members.

Analysis of log files for performance improvement.

Project #8

Name COAL (Court Order and Levy)

Client JP Morgan Chase

Operating System Windows XP, UNIX

Tool Used PEGA 5.2, 6.1

Role Team Member

Period July 2013 – Dec 2013

Project Description:

COAL mainly maintain the user account when any case is lodged against any customer, when any case is lodged then a case object is created and based on the request by court, case is hold the amount of the Customer and send correspondence to the customer and ATM is locked when fewer amounts is available and escalate and verification module is called and finally based on judgment debtor and creditor Case is resolved after deduction of the money from customer account including with fee.

Technical Summary:

Actively involved in preparing test cases and testing for upgrade of the application from PRPC 5.2 environment to PRPC 6.1.

Involved in UAT defects analysis and fixing.

Designed store procedure, added indexes and triggers database to improve database performance.

Project #9

Name DIMS (Document Information Management System)

Client JP Morgan Chase

Operating System Windows XP

Tool Used PEGA 5.5, Oracle SQL Developer

Role Team Member

Period Jan 2011 –June 2013

Project Description:-

Document Information Management System (DIMS) is an application that manages the metadata related to any document that is required for customer on-boarding into different products that Treasury Services (TS) and Commercial Banking (CB) Line of Business offer to their customers. DIMS is a process management application with automated routing and status management functionalities developed using PegaSystem’sPegaRules Process Commander (PRPC) SmartBPM suite. The data related to each document is managed by creating and maintaining documents in DIMS. Presently, DIMS is used by the treasury services (TS) and Commercial Banking (CB) LoB users in WHEM, EMEA and APAC regions.

Role and Responsibilities:-

Preparation of the various technical documents like Analysis and Design Documents for specific modules.

Participated in Analysis, Design, Development and Production Deployment.

Analyzed, designed and implemented the necessary code changes for some modules.

Designed store procedure, added indexes and triggers database to improve database performance.

Worked on analyzing and solving defects of UAT.

PERSONAL SNIPPETS

Comprehensive problem solving abilities, willingness to learn, excellent communication skills, possess leadership qualities with negotiation capabilities, can handle work pressures and love challenges.

Date of birth : 04-JANUARY-1989

Address : 4910 139TH PL SE Snohomish, WA 98296

Nationality : Indian

I do hereby declare that all the information provided by me in this resume is true and best to my knowledge and I accept the responsibility for any misrepresentation.

Gurpreet Kaur Lail

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