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Manager Account Executive

Oakland, CA
March 23, 2020

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Zakiya Mackey •• Oakland, CA 94607 • 510-***-**** Senior Program Management Leader

Accomplished and forward-thinking executive with repeated success guiding cross-functional teams in the development and delivery of successful program initiatives. Talent for consulting and leading programs that generate high-impacting community outreach and social impacts. Collaborative communicator capable of forging solid relationships with partners and building consensus across multiple organizational levels focused on the achievement of operational excellence. Areas of Expertise

• Program Development & Management

• Leadership & Development

• Event Planning & Fundraising

• Public Relations

• Social Responsibility

• Community Outreach

• Strategic Analysis & Planning

• Marketing

• Project Management

• Diversity & Inclusion

• Consultancy & Advocacy

• Strategy Development

• Grant Administration

• Business Development

• Equal Opportunity

Career Experience

Dream Corps – Oakland, CA

Deputy Director of Retention & Recruitment 5/2019 to Present Direct the day-to-day retention and recruitment operations ensuring alignment with organizational objectives. Collaborate cross-functionally to execute discovery and due diligence processes. Build and manage relationships within the minority tech community. Provide strategic support to fundraising and media activities. Administer the grant application process. Liaise as a Dream Corps representative at trade shows, conferences, workshops, and community networking events.

● Championed the development and administration of community partner database utilizing Salesforce.

● Established effective incentive programs across alumni base.

● Generated a 10% increasing in #YesWeCode memberships.

● Conceptualized and built a $1.8 mil national scholarship program. Google - San Francisco, CA

Code Next Oakland Community Manager 5/2017 to 5/2019 Oversaw the development and implementation of community outreach strategies focused on the achievement of organizational goals. Drove collaboration across diverse participants. Served as a Subject Matter Expert (SME) and advisor to senior leaders on equal employment opportunity as well as diversity and inclusion initiatives. Analyzed program practices to implement continuous improvement initiatives. Conducted focus groups and surveys to identify areas of opportunity. Cultivated relationships with community agencies. Delivered comprehensive analytics supporting annual diverse supplier spend goals. Led and supported compliance and diversity projects. Administered departmental budget and supervised financial activities.

● Consistently ranked first in retention and participation. Yelp Inc. – San Francisco, CA

Yelp Reservations Account Executive 8/2015 to 2/2017 Managed a dynamic portfolio of 65+ accounts generating $250K in revenue. Conducted market research to maintain competitive intelligence. Developed strategies to optimize market opportunities and drive revenue. Analyzed data points to devise recommendations in continuous improvement. Facilitated training and development opportunities.


Zakiya Mackey

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● Developed and facilitated best practices of inclusive communities training for management. Emerge Marketing Group – Oakland, CA

Assistant Director of Recruitment & Training 8/2014 to 8/2015 Provided strategic leadership and guidance across recruitment and training efforts. Reviewed strategies, processes, and procedures to identify inefficiencies and implement remediation efforts. Defined Key Performance Indicators (KPIs) and monitored performance against metrics. Generated performance and employment reports. Managed the recruitment life cycle. Served as a liaison between leadership and employees address concerns.

● Key contributor to the development of a comprehensive training program driving improved leadership, productivity, and account retention.

Girls Inc. Of Alameda County – Oakland, CA

Internship Program Manager 1/2011 to 9/2014

Steered the internship program operations including strategy development and performance management. Created content and booked speakers to support the community outreach program. Liaised as a representative at various events and fundraising initiatives. Prepared reports and analyzed client statistics. Evaluated program assessments to drive continuous improvement initiatives and develop recommendations to advance program objectives. Cultivated relationships with internal and external stakeholders.

● Successfully deployed engagement campaigns resulting in a 15% increase in corporate internship hosts.

● Instrumental in securing $33M in partnership and funding opportunities. Education

Bachelor of Arts in Film Studies & Business Marketing Loyola Marymount University – Los Angeles, CA

Honors & Distinctions

2015 WPS Conference Keynote Presenter • 2020 Bay Area Leadership for Equity & Opportunity Program Participant (In Progress)

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