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Front Desk Customer Service

Location:
Phoenix, AZ
Salary:
18.00
Posted:
March 23, 2020

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Resume:

CHARLES PATTON

***** *. ******** **. ********, AZ

***** 480-***-**** adce3o@r.postjobfree.com

OBJECTIVE

To obtain a position within a growing company to utilize and expand my office skill set. SKILLS & ABILITIES

Strong customer service and communication skills in a front desk environment, ability to collect copayments. Knowledge of Cerner software, ability to answer phones. EXPERIENCE

1/2016 -

Current

Health Unit Coordinator, Arrowhead Hospital

· Patient Sitter

· Answer all in bound calls and route them accordingly

· Answer call lights for patients

· Assist in fax and obtain necessary documents for patient care

· Send out consultations for providers

10/2017-1/20

16

Front Desk Coordinator, Arizona Hernia and Surgical Associates

· Answer all in bound calls and route accordingly

· Process all incoming referrals

· Collect copayments

· Schedule all patient appointment

· Eligibility and Benefit verification

· Confirm patient appointments

5/2014-10/20

17

Lead Front Desk Coordinator, Dignity Health Medical Group

· Greet all walk-in patients and outside representatives

· Scheduled varies patient appointments

· Processed all incoming referrals

· Collected copayments

· Verified patient eligibility and benefits

· Confirmed patient appointments

· Routed all incoming provider consultations

4/2006-5/2014 Unit Coordinator (Emergency Room), Banner Del E Webb Hospital

· Answer phone calls

· Enter in lab and radiology orders for providers

· Send out varies provider consultations

7/2009-5/2014 Front Desk Coordinator, Advanced Surgical Institute

· Scheduled all patient appointments

· Verified eligibility and benefits

· Collect copayments

· Confirm patient appointments

EDUCATION

Associates Degree in Physical Education, Las Vegas, New Mexico, New Mexico Highlands University

REFERENCES

Alice Gonzales-Clark 623-***-****

Diana Esteban 623-***-****

Abraham Renteria 623-***-****

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