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Customer Service Representative

Orlando, FL, 32807
March 23, 2020

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Summary of Qualifications:

Knowledgably in mixology, liquors, wines, beer and alcohol awareness

Excellent customer service skills

Efficient in Microsoft programs (Excel, Word, PowerPoint, etc.)

Ability to work long hours, weekends, & holidays

Bartending Certified (786-Bartend, Inc.)

Bilingual (Spanish & English)

Professional Experience

BARTENDER; Arooga’s Grill House (August 2019- March 2020)

Prepare alcohol or non-alcohol beverages for bar guests and table guests.

Work and communicate effectively with other bartenders to ensure exceptional guest experience

Proper fruit handling and drink garnishment (twists, wedges, wheels, flags, Spices, Rims, etc.)

Organization of beer kegs, beer bottles, liquor bottles, and bar equipment.

BARTENDER/SERVER; Sports Grill South Miami (Dec. 2017 – July 2019)

Provided friendly and welcoming atmosphere for guests, as well as recommending food/drinks and addressing their needs and concerns.

Worked independently behind the bar; served cocktails as well as beer and wine.

Learned extensive knowledge of local craft beer and types of beer.

Represented company at multiple catering events (ex. Palmetto 4th of July Celebration, Make a Wish Foundation, Veteran’s Day Cookout)

CUSTOMER SERVICE REPRESENTATIVE; Miami Veterinary Specialists (July 2015- March 2017)

Checked in patients into the hospital (inpatient and outpatient)

Effective use of Avimark and Cornerstone programs

Scheduled and confirmed future patient appointments

Maintained a clean front desk, lobby area, and office work space

Answered all emergency and non-emergency calls

Effectively collected payments for patient procedures

Events worked:

Called Ocho Street Festival 2017 (Heineken Booth), Wedding Receptions (2017-present)

Multiple events worked for Lagunitas Brewing Company (FIU Architecture Exhibition 2018, Brew Miami 2019)


Valencia College – (January 2019- present)

Major: Hospitality Management

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