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Office Staff Customer Service

Location:
Wharton, NJ, 07885
Posted:
March 20, 2020

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Resume:

ALFREDO J. CASTILLO, MAS, RT (R), (CT)

Wharton, NJ 07885 973-***-**** adcdv0@r.postjobfree.com

DIRECTOR OF CLIENT SOLUTIONS

Passionate and dedicated medical imaging professional with 20+ years of clinical and management experience ensuring the provision of exceptional patient experience and healthcare outcomes. An innate leader who has built a patient-focused team focused on exceeding organizational goals. Strong ability to build diverse teams that work collaboratively to achieve success in all facets of team building.

AREAS OF EXPERTISE

Budgeting Strategic Planning Relationship Development Expense Control Payroll Project Management

Team Building Communication Critical Thinking Collaboration Change Management Recruiting QC/ QA

Leadership Problem Solving Relationship Building Restructuring Team Leadership / Motivation HIPAA

Policy Development Workforce Planning Performance Management Employee Engagement QA / Testing

Negotiations Customer Service Scheduling OSHA / Regulatory Compliance

PROFESSIONAL EXPERIENCE

SAINT CLARE’S HEALTH SYSTEM Denville & Dover, NJ 2016-2020

A member of Prime Healthcare, a 45-hospital system spending 14 states.

Radiology Manager: Led team of 100+ clerical support staff across two campus’ providing exemplary patient care while supporting organizational mission and goals. Coordinated hiring, staff scheduling, payroll, and performance evaluations while ensuring compliance with all state and federal regulations as well as ACR accreditation. Provided leadership to multiple imaging modalities including Radiography, Ultrasound, CT, MRI, Nuclear Medicine, and Mammography.

Key Achievements:

Reduced payroll budget by $20K through better staff workflow and patient schedule management.

Assisted in the layout of new radiology department including improved workflow fitting the needs of staff and patients.

Increased use of Bariatric CAT scanner by 5% through effective collaboration with local physicians to inform them of the benefits and capabilities resulting in increase in scheduled patient appointments.

NEW JERSEY UROGLOY Bloomfield, NJ 2009-2016

An 80-physician practice with two locations in northern NJ.

Supervisor CAT Scan Department: Managed CT services at two locations for the largest urology group in northern NJ. Spearheaded all daily operations of the CT department at both locations including hiring, training of clinical staff, performance evaluations, scheduling, and equipment evaluations and recommendations. Collaborated in protocol development, maintained ACR accreditation, and complied with all state and federal regulations.

Key Achievements:

Collaborated with other supervisors, managers and medical office staff in planning, monitoring, and facilitation of medical services to our members

Conducted routine quality control/quality assurance procedures on imaging equipment and troubleshoot problems according to accreditation standards.

RADIATION MEDICINE CENTER OF WAYNE Totowa, NJ 1998-2009

Supervisor CAT Scan Department: Managed and grew CAT scan services with complete oversight of services. Performed CT exams, oversaw scheduling, managed inventory, and interfaced with outside vendors.

Key Achievement:

Resolved operational and unforeseen specialty imaging procedural problems and addresses other concerns as directed or necessary.

Alfredo J. Castillo Page 2 adcdv0@r.postjobfree.com

Career Note: Additional employment includes CAT scan and Radiology Technologist with Wayne General Hospital and Radiography Technologist with Kennedy Memorial Hospital. Details available upon request.

EDUCATION

Master of Science in Administration (MSA)

Fairleigh Dickinson University

Bachelor of Science in Allied Health Services and Business (BS)

Montclair State University

Associates of Applied Science

Bergen Community College

LICENSURE

New Jersey State License

Registered Radiologic Technologist (RT (R) (CT)

American Registry of Radiologic Technologist (ARRT)



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