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Customer Service Executive

Location:
Delhi, India
Salary:
300000
Posted:
March 20, 2020

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Resume:

CURRICULUM VITAE

GOVIND

Male born on **th June 1991

PRESENT ADDRESS:

RZ72, VASIST PARK, SAGARPUR

OPP- HARI NAGAR

New Delhi – 110046

Mob. 971-***-****, 870*******

Email – adcdtx@r.postjobfree.com

PERMANENT ADDRESS:

H.No. 917/20, Ekta Colony,

Rohtak – 124001

Haryana

OBJECTIVE:

To achieve a strategic and competitive position in the operation domain, which would help me accure and sharpen my skills contributing to the company.

Key Skills:

Technical Understanding

Cost accounting Skills

Ability to understand financial statements

Troubleshooting and problem solving

ACADEMIC QUALIFICATION:

•Bsc. In PCM from MDU Rohtak

•MBA in Operation Management from IIMT Ahemdabad

WORK EXEPRIENCE:

Past Job : 2 Years (01 August 2013 to 01 October 2015)

Om Logistics Ltd.

130 Transport Center, Punjabi Bagh

New Delhi – 110037

Profile Summary:

2 Years experience in Corporate Operations & warehouse operations.

Key Responsibilities:

•Monitoring 3PL provider SLA performance.

•Managing same day connectivity and delivery.

•Monitoring supplier quality & risk management compliance.

•Identifying of poor performance fields to improve customer service levels and working to take necessary actions for improveme

•Making MIS for daily, weekly and month wise.

Past Job: (15 October 2015 to 03 June 2018)

Safexpress Pvt. Ltd.

NH-8, Mahipalpur Extention,

New Delhi – 110037

Profile Summary:

Handling Cargo Operations Pan India from Corporate office.

Key Responsibilities:

•Handling SLA of B2B customers like “Maruti Suzuki, Alcon, Ashok Layland, Syska LED and Samsung”

•Monitor timely connectivity and delivery of cargo PAN India.Clearing old pending issues/waybills.

•Short out the problem raised by customer and co-ordinate with team and airlines regarding cargo.

•MIS for Daily, Weekly and Monthly.

Presently working with Eco Rent A Car as a Sr. Executive (4th June 2018 to Till date).

Key Responsibilities :

Maintaining detailed records of vehicle servicing and inspection

Scheduling regular vehicle maintenance to ensure operational efficiency

Schedule, route, maintain, and track transport vehicles

Negotiate with suppliers

Analyze the effectiveness of operations

Maintain departmental compliance with company policies and procedures

PERSONAL DETAILS:

Father's Name :

Religion:

Marital status:

Nationality:

Language Known:

Sh. Ashok Kumar

Hindu

Single

Indian

Hindi, Engligh



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