Donna C. Terman

***** ******* **.

Macomb Township, MI 48044

adcdhv@r.postjobfree.com

586-***-****

EMPLOYMENT Senior Business Analyst

Continental Services – Sterling Heights, MI

(June 2018 – March 2020)

Provide and support the implementation of business solutions by building relationships with key stakeholders, identifying business needs, determining and carrying out necessary process and practices, and monitoring progress and results

Responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks

Assisted in budget proposals and forecasts and uses systems to identify and explain variances between actual and budgeted cost

Controlled cost using inventory tracking system and recommends process improvements to enhance profitability

Sourced and managed full onboarding and implementation of Peachworks software into corporate operations

Monitored systems post-implementation to ensure data integrity and process compliance and works with management and staff on a continual basis to identify new opportunities for improvement based on changes in business requirements, workflow, or available technologies.

Business Analyst/Project Manager

Continental Services – Sterling Heights, MI

(March 2013 – June 2018)

Created and maintained documentation as necessary for operational and security audits

Provided clear and accurate reporting to critical stakeholders

Partnered with team members to integrate new systems into daily operations ahead of pre-established deadlines

Served as a liaison between Operations and IT to assist and gather business requirements needed for system modifications, enhancements, and implementations

Engaged in multiple projects by completing and updating project documentation, managing project scope, adjusting schedules when necessary, and ensuring efficient and on-time delivery of project tasks and milestones

Contracts Administrator

Continental Services – Sterling Heights, MI

(June 2010 – March 2013)

Prepared reporting to clients per contract parameters and served as primary liaison between client, Operations, IT, and Accounting

Managed full implementation of FoodCo’s FMMP and CBORD’s FSS throughout company divisions

Provided ongoing system training and support for new users Service Assistant

LPL Financial – New Baltimore, MI

(June 2002 – June 2010)

Communicated with numerous clients regarding scheduling and inquiries

Coordinated and expedited the flow of paperwork between representatives and clients

Requisitioned and established sequential delivery dates to departments, according to job order priorities and material availability

EDUCATION Wayne State University

Detroit, MI

Master of Business Administration (May 2009)

Wayne State University

Detroit, MI

Bachelor of Science in Business Administration: Accounting (May 2007)

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