Customer Service

Monica Nunez

Excellent Customer Service

Avalon, CA 90704

***************@*****.***

424*703*8898

To obtain a position where I can use my customer service skills and provide excellent care to customers within a stable, growing company.

Authorized to work in the US for any employer

Work Experience

Back up book keeper

VONS GROCERY STORE - Avalon, CA

May 2018 to Present

1. Balancing the tills

2. inventorying the money in the safe.

3. Recording the day to day transactions

Cashier/Customer Service

VONS GROCERY STORE - Avalon, CA

May 2018 to Present

1. Handle cash transactions for customers

2. Answer customers questions.

Deli Clerk/Customer Service

Vons - Avalon, CA

April 2016 to Present

1. Preparing sandwiches

2. preparing fried, roasted

3. rotisserie chicken

4. Assisting customers

5. Maintenance of the deli.

Banquet Steward

Santa Catalina Island Resort Services - Avalon, CA February 2015 to April 2016

1. Culinary support

2. maintaining kitchen cleaning

3. dishwasher

Salesperson

Radio Shack - Avalon, CA

September 2014 to January 2015

Responsibilities

Assisting customers with their cell phone, bill payments, and electronic questions. Courtesy Clerk

Vons - Avalon, CA

December 2013 to September 2014

Responsibilities

Customer service. Packages customer's groceries. Floor maintenance. Cashier

Cafe Metropole - Avalon, CA

November 2013 to April 2014

Responsibilities

Take food orders. Prepare salads. Prep side work.

Visior Services

Catalina Island Museum - Avalon, CA

April 2013 to November 2013

Knowledge of island history. Cashier,salesperson. Educating customers on the history of items in the store.

Front Desk Receptionist / Reservationist

Hotel Mac Rae - Avalon, CA

May 2012 to October 2012

Make and confirm reservations.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Reservationist

Santa Catalina Island Company - Avalon, CA

April 2011 to May 2012

Make and confirm reservations.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Customer Service Associate

J.C. Penney - Lakewood, CA

October 2008 to April 2011

Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Place special orders or call other stores to find desired items. Ticket, arrange and display merchandise to promote sales. PBX & Emergency Preparedness Supervisor

Pacific Hospital of Long Beach - Long Beach, CA

October 2006 to August 2008

Resolve customer complaints and answer customers' questions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Train and instruct employees in job duties and company policies or arrange for training to be provided. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Recruit, interview, and select employees.

Emergency Preparedness Supervisor

Maintained and inspected emergency preparedness supplies Educated hospital staff on the decontamination procedures Educated the public on emergency preparedness

Education

Diploma in General Studies

Richard Gahr HS - Cerritos, CA

Skills

• Culinary

• Food Service

Additional Information

Professional Skills

• Customer Service Skills

• Office Procedures

• Telephone Skills

• Pleasant Phone Personality

• Purchasing

• Scheduling

• Business English

• Management Skills

Employment Skills

• Diplomatically resolved customers complaints on as-needed basis

• Handled public relations events within the community

• Ability to follow instructions well and make decisions with no supervision

• Motivated and supervised 5+ employees on daily basis

• Developed ability to work in a fast-paced environment

• Maintained excellent customer relations and developed customer rapport

• Maintained all record-keeping procedures without error

• Delegated responsibilities to employees to meet company's expectations

• Effectively developed telephone communication skills and consistently met quotas

Contact this candidate