*/ ******* ********* ********** / ******* Freelancer:
I am a freelancer trainer providing Online and Classroom training for different Digital Marketing Training Institutes. I am also taking care of Corporate Training. I am AWS SysOps Certified 1/a I am working as Freelancer Digital Marketing Trainer for NIDM, Jetking, Uplatz and Ants Consultants. Tenure: February 2016
Handled Off Page & On page, SMM, SEM. Also handing 5 Digital marketers & graphic / web designer.
Training and managing the team including shift and technology requirement.
Managing Clients and delivery of work and QC.
Taking care of Digital Marketing Training for Students and Corporate Training.
English & Hindi
I want to work in an environment that gives me newer challenges. This understanding, coupled with my creative and analytical abilities has helped me develop the discipline of analyzing numerous factors both on cause as well as effect sides, which I believe is a strength in building up a career in a challenge prone environment.
Vijayendra Kumar S
Organization: Hewlett-Packard Global Solution Center Organisation Profile: One of the leading Printer and PC makers and manufacturing most of the hardware product lines and providing support for the same, having its presence in 30 countries through 130 offices. A part of HP Global Soft (an American multinational) the services offered by HP Global Soft ranges from Product Sales, Enterprise support, Technical Support, Product Development, Customer Care and BPO.
Designation: Mentor (Tech Lead) NA and APJ HPSC Web Support. Tenure: Dec 2006 to June 2015
Handled team of 10 Engineers managing shifts APJ and NA.
Super User, Escalation point and 1st Contact Point for HP Support center website.
Part of UAT Testing team Worldwide.
Training and managing the team including other region like EMEA and LAC.
Handling queries of Enterprise customers for HP Support Center Website.
Activating and deactivating customer’s accounts.
Handling issues with Software Update Manager, Patches and Support Case Manager.
Helping customer to get the details of their Contracts.
Linking, sharing and reassigning of Contracts.
Also Taking care of the Cases in the ITRC queue in WFM.
Helping enterprise customers to get their media updates and helping them to get their user ids and password.
Handling Region Conference call for Weekly Scores and new updates. Achievement:
Awarded with Platinum Customer Ambassador Award Q3-2012.
Awarded Star Performer for the Team performance and going extra miles.
Provided training to EMEA team in Sofia including their Team Lead and Mentor.
Recognition Achievement & Contribution by ESSN team in 2014.
Recognition in the category of “Making a Difference” in 2014.
Provided training to new Joiners in HP Support Center for APJ and NA region and also provided training to LAC team in BA.
Performed Testing for HP Support Center website before launch.
Created World Wide email node for HP Support Center.
Managing APJ and NA region HPSC process.
Provided 100% resolution and end to end support to all the issues till date.
Created the Process for EMEA team in Change Management database. Prior to this I was in SEA process in HP handling calls for SEA region.
I was taking care of trouble shooting of PSG products laptops and ipaqs for enterprise customers and home users.
Creating dispatch and onsite cases and following up with Service Center for Customer’s repair status. 3/ Organization: Cli3l
Designation – Technical Support Professional (ISP PROCESS) Organisation Profile: Internet Service provider for US with 1.4 million members. People PC (an EarthLink Company) is the leading value dialup Internet access provider. Tenure: From 10/05/06 to 15/12/06
Handling inbound calls for People Pc (Internet Service Provider)
Trouble shooting, dialup networking and helping customer to make home network
Supporting customers to download the latest Software.
Helping customers to get latest updates for People pc.
Up selling Security pack of people pc and helping customers to register online for Security pack. Achievement:
Entity with maximum performance
Successfully achieved No.1 position in up-selling for the quarter. 4/ Organization: Stream International (Dell Process, Mumbai) Organisation Profile: Stream International handling Dell’s process in Mumbai. Dell is one of the leading PC makers in the world having its presence in 24 countries through 80 offices. Designation – Support Professional (Dimension Desktop) Tenure: From 25/10/04 to 5/08/05
Handling inbound calls for Dell Hardware Warranty Support.
Trouble shooting, dialup networking, setting up small network.
Dispatching the parts if not working after trouble shoot.
Creating cases for dispatch, repair and onsite.
Achieved 90% in quality and customer support.
5/ Organization: HSBC (For HSBC Credit Cards)
Designation – Team Leader (For Corporate Cards, in MUMBAI) Tenure: From 25/05/04 to 1/10/04
Handling Team of 15 Sales Executives.
Handling corporate meetings for arranging stalls in the campus.
Arranging corporate meeting at Companies for new discount schemes.
Doing Presentations for the MNCs, Companies and Government Sector Plant.
Handling outstation campaign for selling HSBC Credit Cards. Achievement
Completed B. Com from Mumbai University with 61%.
Completed HSC from MP Board of Secondary Education, Bhopal with 62% marks. Academic Qualification
Achieved best selling award for Boisar campaign. Professional Qualification
Diploma in Desk Top Publishing (Photoshop, Page maker and Coral draw) A+ Certified Technician (Comptia)
Server + Certified (Comptia)
MCP (Microsoft Certified Professional)
Windows 98, Windows XP, Vista
MS Office 2003 and 2007, Photo Shop, Coral Draw, Page Maker Interests and activities
Playing Table Tennis, reading books and traveling.
Was part of the school and college cricket team.
Was part of NCC in school.
Certifications Completed in last 11 years.