PABALLA MABULA

DETAILS

*** ******* ******** ***** ***** Midrand 1685

Mobile:068*******

Email:adcd5r@r.postjobfree.com

DATE OF BIRTH:14 MAY 1995

GENDER:MALE

NATIONALITY:SOUTH AFRICAN

EXPERIENCE

COMPANY:TELKOM

JOB TITLE:INBOUND HELP DESK CALL CENTER AGENT

DURATION:THREE YEARS 2017-2019

TYPE:CONTRACT,IT ENDED IN 2019 JULY

DUTIES:PROCESS CUSTOMER REQUESTS, ESCALATE CUSTOMER REQUESTS TO RELEVANT DEPARTMENTS, ACCOUNT ENQUIRIES, SALE RELATED ESCALATIONS/COMPLAINTS,PROMOTE SERVICES/PRODUCTS

SYSTEM KNOWLEDGE:CRM MOBILE, EAS,OVERTURE,CMSS

EDUCATION

SCHOOL ATTENDED:ALLANRIDGE SECONDARY SCHOOL

GRADE PASSED:GRADE12

YEAR:2014

SUBJECTS PASSED:SEPEDI,ENGLISH, MATHEMATICAL LITERACY, BUSINESS STUDIES, ECONOMICS, LIFE ORIENTATION