Chicago, IL ***** United States
Day Phone: 312-***-****
COMPTIA SECURITY+ CERTIFIED
● SECRET CLEARANCE
5+ YEARS OF EXPERIENCE
Active Duty Military
09/2014 - Present
Information Technology Specialist
Work Schedule: Full-Time
Duties, Accomplishments and Related Skills : Cyber Security, Customer Service, Communications, Microsoft training, SharePoint, Auditing, IOS
Provide technical support and satisfactory customer service, Applying IT security concepts using NIST framework along with DISA regulations and policies.
As a supervisor I led, mentored and motivated over 20 personnel. This resulted in the success of individuals personal growth and overall organization enhancement.
Resolve complex problems and operating malfunctions involving various hardware/software components. Implementing troubleshooting techniques and effective cross-training of over 50 personnel.
Ensure quality control of users and devices by maintaining accountability using ATCTS and creating effective tracking systems.
Enhancing continuity with the use of Microsoft SharePoint. Conserving organizational funds by utilizing the least amount of space possible.
Run reports and audits to guarantee compliance with enterprise services.
Delegated the responsibility of handling and commuting TOP Secret military equipment and data.
Maintained accountability and entrusted with over 500,000 dollars’ worth of Networking equipment. Consisting of switches, cryptographic devices and portable satellite communication systems.
Managed over 300 computer systems and more than 1,000 customer accounts. Maintaining accountability of incoming and outgoing personnel and equipment making network more secure.
As one of the project managers, I planned, controlled and executed network infrastructures from A-Z, beating timely expectations of up to 1-2 weeks.
Responsible for managing user’s permissions and resources through Microsoft, Active Directory system.
Improved missions’ success by employing a centralized online system to enhance customer satisfaction and organization proficiency. Benefit of online system resulted in structured and effective work environment.
Awarded 5 achievement metals for successful preparation and execution of remote network operations.
Promoted to supervisory position amongst my peers due to establishment devotion and self-discipline.
Presented with 10 military accomplishment awards for my commitment and dedication to the organization.
CompTIA SEC+ Certified.
Microsoft 10 training
Effective Customer Service and problem-solving techniques
Active communication skills.
Supervisor: Mckenzie, Comarsh
United States - TX - Dallas
8899 EAST 56th STREET
Indianapolis, IN 46249 United States
2 Years of college
Name: Comarsh Mckenzie
Title: Radio Operator
Name: David Powell
Title: Cyber Security Manager
Name: Bamie, Mujee
Title: Logistics Officer
Cell Number: 915-***-****
Name: James Danner
Title: Cable System installer-maintainer
Cell Number: 912-***-****