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Customer Service Manager

Location:
Chicago, IL
Posted:
March 21, 2020

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Resume:

Dazjanne Bellamy

Chicago, IL ***** United States

Day Phone: 312-***-****

Email: adcd0g@r.postjobfree.com

COMPTIA SECURITY+ CERTIFIED

● SECRET CLEARANCE

5+ YEARS OF EXPERIENCE

Work Experience:

Active Duty Military

09/2014 - Present

Information Technology Specialist

Type: Permanent

Work Schedule: Full-Time

Duties, Accomplishments and Related Skills : Cyber Security, Customer Service, Communications, Microsoft training, SharePoint, Auditing, IOS

Duties

Provide technical support and satisfactory customer service, Applying IT security concepts using NIST framework along with DISA regulations and policies.

As a supervisor I led, mentored and motivated over 20 personnel. This resulted in the success of individuals personal growth and overall organization enhancement.

Resolve complex problems and operating malfunctions involving various hardware/software components. Implementing troubleshooting techniques and effective cross-training of over 50 personnel.

Ensure quality control of users and devices by maintaining accountability using ATCTS and creating effective tracking systems.

Enhancing continuity with the use of Microsoft SharePoint. Conserving organizational funds by utilizing the least amount of space possible.

Run reports and audits to guarantee compliance with enterprise services.

Delegated the responsibility of handling and commuting TOP Secret military equipment and data.

Maintained accountability and entrusted with over 500,000 dollars’ worth of Networking equipment. Consisting of switches, cryptographic devices and portable satellite communication systems.

Managed over 300 computer systems and more than 1,000 customer accounts. Maintaining accountability of incoming and outgoing personnel and equipment making network more secure.

As one of the project managers, I planned, controlled and executed network infrastructures from A-Z, beating timely expectations of up to 1-2 weeks.

Responsible for managing user’s permissions and resources through Microsoft, Active Directory system.

Accomplishments

Improved missions’ success by employing a centralized online system to enhance customer satisfaction and organization proficiency. Benefit of online system resulted in structured and effective work environment.

Awarded 5 achievement metals for successful preparation and execution of remote network operations.

Promoted to supervisory position amongst my peers due to establishment devotion and self-discipline.

Presented with 10 military accomplishment awards for my commitment and dedication to the organization.

Skills

CompTIA SEC+ Certified.

Microsoft 10 training

Effective Customer Service and problem-solving techniques

Active communication skills.

Supervisor: Mckenzie, Comarsh

Email: adcd0g@r.postjobfree.com

Desired locations:

United States - TX - Dallas

Work Experience:

Army Active

8899 EAST 56th STREET

Indianapolis, IN 46249 United States

Education

2 Years of college

References

Name: Comarsh Mckenzie

Email: adcd0g@r.postjobfree.com

Title: Radio Operator

Name: David Powell

Email: adcd0g@r.postjobfree.com

Title: Cyber Security Manager

Name: Bamie, Mujee

Email: adcd0g@r.postjobfree.com

Title: Logistics Officer

Cell Number: 915-***-****

Name: James Danner

Email: adcd0g@r.postjobfree.com

Title: Cable System installer-maintainer

Cell Number: 912-***-****



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