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Store Manager Customer Service

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
March 18, 2020

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Resume:

CERENO PLUMA CLENUAR JR.

Current Address: Al Muhaisnah 2, Dubai, UAE

Contact Number: +971*********

Email Address: adccxm@r.postjobfree.com

Date of Birth: June 26, 1988

Sex: Male

Height: 5’11 ft

Weight: 74 kgs

Education: BS Computer Science

Religion: Roman Catholic-Christian

Nationality: Filipino

Passport Number: EC4329362

Visa Status: Residence Visa

OBJECTIVE

To obtain a challenging position with a company, that utilizes my communicational, analytical skills and customer service experience. A place where I will be encouraged and permitted to be an active participant, as well as a vital contributor in the development of the company.

AREAS OF EXPERTISE

Phone etiquette

Time and Schedule Management

Customer Service

Bill processing

Microsoft Office

Internet and email

Microsoft Dynamics AX

SKILLS

Computer Literate

Good communication skills

Can work under pressure

Flexible

Multi-tasking

EXPERIENCE

Emirates National Oil Company (ENOC), Dubai, U.A.E.

Shift Supervisor, July 2016 – up to present

• Assists the Outlet Manager to manage average volume of the store.

• Oversees the assignment of duties, responsibilities and workstations to the staff of the store.

• Observes and evaluate staff and work procedures to ensure quality standards are met.

• Reviews financial transactions which includes Invoice entry, Store monitoring sheet

• Oversees all food and beverages presentations and quality.

• Recognize customer dissatisfaction promptly and take action to resolve the situation

• Responsible for maintaining high standards of customer service and guest relations.

• Responsible for maintaining high standards of hygiene and cleanliness at all times.

• Hands on with day to day service and working operations of the store.

• Having on the floor presence most of the times ensuring total customer satisfaction.

Emirates National Oil Company (ENOC), Dubai, U.A.E.

CSA Sales Assistant, December 2013 – June 2016

Meeting sales targets.

Ensure Store Manager is made aware of all sales, cash or operating discrepancies.

Able to accept Cash and Credit Card payments.

Ensure that customers are tendered the exact change.

Provide a completed cash memo on a customer’s request.

Stocking, replenishing and cleaning sales areas.

Processing payments of various kinds.

Offering advice to customers.

Arranging delivery dates for larger items.

Dealing with customer complaints.

Monitoring and updating sales display areas.

Assisting store manager in the daily operation of the store.

Entering invoices, monitor the near expiry products

Performs specific tasks as assigned by the Store Manager.

Maintaining cleanliness of the store.

Conducting inventory.

Closing shifts daily.

Maintaining customer service.

Supervising the new staff.

Emirates National Oil Company (ENOC), Dubai, U.A.E.

CSA Forecourt, October 2010 – November 2013

Report to the Site Supervisor and carry out all the daily duties assigned on a day to day basis.

Maintaining cleanliness of the driveway, and forecourt area.

Checking of compressor release valve for condensed water and checking of the oil level.

Taking tank dips and meter readings at the beginning and end of each shift.

Completing the shift handover sheet.

Operate the pumps and dispense the right grade of fuel into the customers vehicle

Complete all credit and debit card transaction on the Verifone machines

Performs specific tasks as assigned by the Store Manager

Maintaining customer service.

Supervising the new staff.

Technical Education And Skills Development Authority (TESDA)

Automotive Technician Sub-trainor, January 2010 – August 2010

Report to the Senior Instructor daily.

Taking attendance of the students.

Prepare the tools for the daily activity of the students.

Assisting the Instructor in the daily activity of the students.

Participate in workplace communication.

Work in team environment.

Maintaining the workplace neat and clean.

Make sure the safety of the surroundings is properly implemented.

Conducting actual examination with the students weekly.

Performs task as instructed by the instructor.

Gaisano Mall-Misamis Occidental Philippines

Merchandiser/Promo, Sept.2007 to Feb.2009

Assisting customer needs.

Weekly and monthly inventory.

Stocks requisition and deliveries.

Update the weekly and monthly promotions.

Performs other duties required by the company.

EDUCATION

Tertiary: Automotive Servicing NC-II and Building Wiring Installation NC-II at

Technical Education And Skills Development Authority (TESDA)

Graduated 2010

College: Bachelor of Science in Computer Science

Misamis University

Under Graduate

SEMINARS and ACHIEVEMENT

National Certificate in Automotive Servicing NC-II

National Certificate in Building Wiring Installation NC-II

Basic Food Hygiene & HACCP ( Hazard Analysis Critical Control Point ), Dubai, UAE

Basic Fire Fighting Training Dubai UAE

Environment, Health and Safety (EHS) training Dubai UAE

RFID training

Trainor’s training

Integrated Management System training Dubai UAE

Merit Certificate in Person In Charge by High Field awarding body for compliance

First Aid Training, Dubai, UAE

Received Star Employee of the month award for the month of January 2011

Received Star Employee of the month award for the month of October 2011

Received Star Employee of the month award for the month of March 2013

Received Star Employee of the month award for the month of July 2014

Received Star Employee of the month award for the month of March 2015

Received Star Employee of the month award for the month of June 2016

REFERENCE

Daniella Alvior,

Site in-charge

EPPCO, P.O. Box 5589 Dubai

Mobile No: +971*********

Mohammad Phulwer,

Site in-charge

EPPCO, P.O. Box 5589 Dubai

Mobile No: +971*********



Contact this candidate