CERENO PLUMA CLENUAR JR.
Current Address: Al Muhaisnah 2, Dubai, UAE
Contact Number: +971*********
Email Address: adccxm@r.postjobfree.com
Date of Birth: June 26, 1988
Sex: Male
Height: 5’11 ft
Weight: 74 kgs
Education: BS Computer Science
Religion: Roman Catholic-Christian
Nationality: Filipino
Passport Number: EC4329362
Visa Status: Residence Visa
OBJECTIVE
To obtain a challenging position with a company, that utilizes my communicational, analytical skills and customer service experience. A place where I will be encouraged and permitted to be an active participant, as well as a vital contributor in the development of the company.
AREAS OF EXPERTISE
Phone etiquette
Time and Schedule Management
Customer Service
Bill processing
Microsoft Office
Internet and email
Microsoft Dynamics AX
SKILLS
Computer Literate
Good communication skills
Can work under pressure
Flexible
Multi-tasking
EXPERIENCE
Emirates National Oil Company (ENOC), Dubai, U.A.E.
Shift Supervisor, July 2016 – up to present
• Assists the Outlet Manager to manage average volume of the store.
• Oversees the assignment of duties, responsibilities and workstations to the staff of the store.
• Observes and evaluate staff and work procedures to ensure quality standards are met.
• Reviews financial transactions which includes Invoice entry, Store monitoring sheet
• Oversees all food and beverages presentations and quality.
• Recognize customer dissatisfaction promptly and take action to resolve the situation
• Responsible for maintaining high standards of customer service and guest relations.
• Responsible for maintaining high standards of hygiene and cleanliness at all times.
• Hands on with day to day service and working operations of the store.
• Having on the floor presence most of the times ensuring total customer satisfaction.
Emirates National Oil Company (ENOC), Dubai, U.A.E.
CSA Sales Assistant, December 2013 – June 2016
Meeting sales targets.
Ensure Store Manager is made aware of all sales, cash or operating discrepancies.
Able to accept Cash and Credit Card payments.
Ensure that customers are tendered the exact change.
Provide a completed cash memo on a customer’s request.
Stocking, replenishing and cleaning sales areas.
Processing payments of various kinds.
Offering advice to customers.
Arranging delivery dates for larger items.
Dealing with customer complaints.
Monitoring and updating sales display areas.
Assisting store manager in the daily operation of the store.
Entering invoices, monitor the near expiry products
Performs specific tasks as assigned by the Store Manager.
Maintaining cleanliness of the store.
Conducting inventory.
Closing shifts daily.
Maintaining customer service.
Supervising the new staff.
Emirates National Oil Company (ENOC), Dubai, U.A.E.
CSA Forecourt, October 2010 – November 2013
Report to the Site Supervisor and carry out all the daily duties assigned on a day to day basis.
Maintaining cleanliness of the driveway, and forecourt area.
Checking of compressor release valve for condensed water and checking of the oil level.
Taking tank dips and meter readings at the beginning and end of each shift.
Completing the shift handover sheet.
Operate the pumps and dispense the right grade of fuel into the customers vehicle
Complete all credit and debit card transaction on the Verifone machines
Performs specific tasks as assigned by the Store Manager
Maintaining customer service.
Supervising the new staff.
Technical Education And Skills Development Authority (TESDA)
Automotive Technician Sub-trainor, January 2010 – August 2010
Report to the Senior Instructor daily.
Taking attendance of the students.
Prepare the tools for the daily activity of the students.
Assisting the Instructor in the daily activity of the students.
Participate in workplace communication.
Work in team environment.
Maintaining the workplace neat and clean.
Make sure the safety of the surroundings is properly implemented.
Conducting actual examination with the students weekly.
Performs task as instructed by the instructor.
Gaisano Mall-Misamis Occidental Philippines
Merchandiser/Promo, Sept.2007 to Feb.2009
Assisting customer needs.
Weekly and monthly inventory.
Stocks requisition and deliveries.
Update the weekly and monthly promotions.
Performs other duties required by the company.
EDUCATION
Tertiary: Automotive Servicing NC-II and Building Wiring Installation NC-II at
Technical Education And Skills Development Authority (TESDA)
Graduated 2010
College: Bachelor of Science in Computer Science
Misamis University
Under Graduate
SEMINARS and ACHIEVEMENT
National Certificate in Automotive Servicing NC-II
National Certificate in Building Wiring Installation NC-II
Basic Food Hygiene & HACCP ( Hazard Analysis Critical Control Point ), Dubai, UAE
Basic Fire Fighting Training Dubai UAE
Environment, Health and Safety (EHS) training Dubai UAE
RFID training
Trainor’s training
Integrated Management System training Dubai UAE
Merit Certificate in Person In Charge by High Field awarding body for compliance
First Aid Training, Dubai, UAE
Received Star Employee of the month award for the month of January 2011
Received Star Employee of the month award for the month of October 2011
Received Star Employee of the month award for the month of March 2013
Received Star Employee of the month award for the month of July 2014
Received Star Employee of the month award for the month of March 2015
Received Star Employee of the month award for the month of June 2016
REFERENCE
Daniella Alvior,
Site in-charge
EPPCO, P.O. Box 5589 Dubai
Mobile No: +971*********
Mohammad Phulwer,
Site in-charge
EPPCO, P.O. Box 5589 Dubai
Mobile No: +971*********