Add: Bldg. ** Flat ** Naeem Bin Masoud St. Fereej Bin Omran Doha Qatar

Phone: +974-********

Email: adccjy@r.postjobfree.com

ASTICOM TECHNOLOGY INC (Globe Agency) Online Specialist AUGUST 2018 – SEPTEMBER 2019

Processing GCASH application by checking all the documents

Submitted

Reviewing the application of subscriber

Preparing regular administrative reports

Encoding those details of subscriber to the system

Attending meetings and trainings with bosses

ALLIANZ SYNERGIA INC (SERVICE PROVIDER OF GLOBE TELECOM) TELESALES AGENT AUGUST 2015 – JULY 2018

Answer queries by clients

Delivered an exceptional level of service to each

Customer by listening to concerns and answering questions

Customer by listening to concerns and answering questions

Grew customer base by identifying needs to deliver relevant

Product solutions that met client budgets and schedules

Negotiating and finalizing deals about post-paid plan

Offering plan that applicable to the income ( Proof

Of financial capacity of the subscriber

Lead generation, both instructions and prospective clients,

Through warm calling

Checking first to the system if the subscriber has an historic or overdue balance before

Dealing and selling post-paid plan under mobile and broadband plan

Targeting quota’s every month

GLOBE TELECOM (UNDER BSMI AGENCY) DATA ENCODER / ADMIN OFFICER APRIL 2011 – MAY 2015

Prepare regular reports on application approved and rejected

Prepare reports and presentations with statistical data, as assigned

Verifying and conducting viewings

Qualifying new leads or tickets daily

Checking to system regarding to the fraudulent documents

Double checking the work of verifier if the information

Indicated in all submitted documents are same with their application

Attending meetings and trainings with bosses

Input all the necessary details correct and accurate to the database

As an approver, We make sure if the documents submitted by subscriber are not falsified

Answering all complaints and problems regarding to the plan they availed

Always updating reports every an hour

GRAZELLE CASABON BERNACER

WORK EXPERIENCE

CAREER

OBJECTIVE

8 years of experienced in Telecommunication Company world as different positions such as Online specialist, Telesales agent, Data encoder, and Admin officer were I am looking forward to share what I’ve learned from my previous local company in the Philippines with the good and professionalism thinking, ideas and knowledge to my next prestigious company.

And to be part of prestigious and trusted company to secure a position with a stable and profitable organization, where I can be a member of a team experiences to the fullest.

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Collaborative and result-oriented individual with an ability to generate high-quality leads and convert them into sales desires to work.

SKILLS

Creative Thinking

Problem Solving

Costumer Services

Presentation

Time Management

Team Work

CRM SYSTEM

MS Word / Excel

PowerPoint

Outlook

PowerPoint

EDUCATION ATTAINTMENT

UNIVERITY OF MAKATI BACHELOR OF SCIENCE IN TELECOMMUNICATION MANAGEMENT J.P. Rizal Extension, West Rembo, Makati City; 2006 - 2010 Manila, Philippines

MAKATI HIGH SCHOOL General Luna Makati City; Manila, Philippine 2001 – 2006

Nemesio I’ Yabut Elementary School 1679 Escuela, Makati City; Manila, Philippine 1996 - 2001

Personal informationS

BIRTHDAY : December 5, 1989 AGE : 30 Years Old NATIONALITY : Filipino CIVIL STATUS : Single RELIGION : Roman Catholic LANGUAGE : English / Tagalog SEX : Female HEIGHT : 4’11’’ WEIGHT : 57 KILOS FATHER’S NAME : Celestino C. Bernacer OCCUPATION : None MOTHER’S NAME : Dorotea C. Bernacer OCCUPATION : Deceased SIBLINGS : Bernard C. Bernacer Tiscel C. Bernacer Grace C. Bernacer

REWARDS

TOP TELESALES AGENT For the year 2017

ALLIANZ-SYNERGIA INC

Quezon City; Manila, Philippine

DECEMBER 2017

TOP TELESALES AGENT For the year 2016

ALLIANZ-SYNERGIA INC

Quezon City; Manila, Philippine

DECEMBER 2016

TRAININGS and seminars

PLC Simulation Seminar

University of Makati J.P Rizal Ext., West rembo, Makati City, Metro Manila Philippines

August 23, 2008

Optic Fiber Splicing & Testing

5th Floor Admin Bldg., College of Technology Management University of Makati, Metro Manila Philippines

February 12, 2009

Copper Cable Splicing & Testing

5th Floor Admin Bldg., College of Technology Management University of Makati, Metro Manila Philippines

February 12, 2009

Personality Enhancement and Values Formations

Center At The University Of Makati City, Metro Mania, Philippines

March 18, 2009

Smart Communication Inc

Smart Lec Building, Filipina Avenue, Paranaque City, Metro Manila, Philippines

ON-THE-JOB TRAINING

May 5, 2009 – October 15, 2009

Under Network And Platforms Services Division

Eastern Telecommunication

Telecoms Plaza, 316 Sen. Gil J. Puyat Ave, Makati City, Metro Manila, Philippines

ON-THE-JOB TRAINING

October 29, 2009 – February 26, 2010

Under Facilities Contractor Management Unit

Contact this candidate