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Manager Customer Service

Hyderabad, Telangana, India
March 18, 2020

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mohammed khaled hussain Santosh nagar Hyderabad.

Contact M : +919*********



To obtain a cargo agent position at “Worldwide Flight Services,” and prepare necessary documents of flight shipments as per U.K. Customs rules and regulations. To establish and pursue on a challenging yet rewarding career in a corporate world and to other field as well. And to apply the knowledge that I acquire from my work experienced and respective institution


• Proficient in performing complex math calculations

• Enthusiastic quick learn and good Organizational Skills

• Possess computer knowledge of MS Word, Ms Excel

• Good communication, coordination, and time-management skills

• Skilled in calculating freight charges according to the weight of cargo


12/2017 – present

• Creates Sales Plays that result in improved performance and/or improved sales effectiveness

• Create & execute employee retention programs; retain and develop high performers

• Inspect standard HPS is being executed effectively & develop Sales Managers to close identified gaps

• Engage managers and coach/develop to close identified gaps; ensure you have the best overall team possible to deliver results

• Understands industry under management and performance benchmarking to design effective plays

• Set clear performance expectations and delivers regular, effective communication to teams

• Constructive, professional and positive working environment

Purchase Manager @ online Dubai 02/01/2017 -20/06/2017

Job Responsibilities:

• Develops products by identifying potential products

• Conducting market research

• Generating product requirements;

• Determining specifications, production timetables, pricing, and time-integrated plans for product introduction;

• Developing marketing strategies.

Business manager: Radhika Multi Specialty Hospital August 2015 – January 2017

Customer Service Agent : March 2014 – May 2015 British Airways Terminal-5 Heathrow Airport London.

Duties and Responsibilities :

Welcome passengers as they approach the check in counter and ask for their ticket information

• Inquire into their seating preferences and process and print their boarding passes

• Issue labels for hand luggage and ensure that booked luggage is also properly labeled

• Provide passengers with information on their flights including flight numbers and departure and arrival times

• Weigh bags and ensure that any excess weight charges are communicated to passengers and collected before placing bags on the booking conveyor belt

• Check passengers’ travel documents such as passports to ensure that they are catching the correct flight

• Assist passengers, especially the elderly, children and those with special needs in boarding planes by providing them with physical and logistic help

• Provide support to first-time travelers by leading them through immigration and customs processes

• Assist passengers who may have missed connecting flights by arranging to have them board alternate flights


Service.,AirCargo.,Terminal-4 Heathrow Airport London Feb 2012 – Jan 2014

• Coordinating with clients and determining fastest and safest mode of transportation of the goods

• Preparing flight and shipping documents following U.K Customs rules and regulations

• Estimating time and date of delivery and informing the same to customers for approval

• Arranging for picking of cargo from client's place to the shipment platform

• Inspecting and assisting in loading and unloading of cargo

Cargo Agent @ Menzies World Cargo, Terminal-4 Heathrow Airport London. Sep 2009 – Dec 2011

• Arranged shipment of cargo according to destination and counting boxes

• Handled duties of pickup and delivery of freights as per customers' requests

• Measured weight of shipment and determined costs using standard tariffs

• Prepared manifest for clearing of shipments

• Informed consignees on shipment arrivals and delivered goods at the desired locations

• Maintained business relationships with clients and provided quality service

Duties and Responsibilities :

• Cargo Acceptance

• Cargo Build-up

• Manifesting

• Unisys knowledge ( Cathay Pacific and DHL Airways system )

• Inbound and Breakdown of Incoming Cargo.


1. Dangerous Goods Regulation Training Category

Level D from B.J.M.W London in 2009.


• Graduate Diploma In Business Management and Marketing 2009 -2012 University : Learning & Skills Academy ( LONDON)

• 10+2 From Board Of Intermediate 2006 -2008

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