Eric D. Choi
**** ********** ****** *****: 301-***-****
Rockville, MD 20850 Email: adccdm@r.postjobfree.com
IT Project Manager
PROFESSIONAL EXPERIENCE
OECD, Paris, France January 2019 – Present
IT Business Partner
• Managed enterprise-wide programs and projects for critical services and web-based cloud solutions
• Provided direction and coordination in the upgrade of Content Management Systems
• Led change management initiatives for various IT, HR and Finance-related projects
• Provided counsel, support and alignment for various business management initiatives and projects
• Performed risk analysis and risk management for various projects OECD, Paris, France January 2007 – Present
IT Analyst
• Analyzed Key Performance Indicators and Critical Success Factors for IT services
• Developed and managed Content Management Systems and Customer Relationship Management systems
• Managed various IT Service Management platforms
• Monitored statistics, service levels and client satisfaction in order to improve process and maintain a high service levels
BALTIMORE AIRCOIL COMPANY, Jessup, MD, United States June 2003 – July 2004 IT Administrator
• Administered and managed Microsoft Windows, Lotus Notes, Novell, and HP-UX servers
• Provided network operations, network security and network maintenance support
• Implemented a cost-effective Virtual Private Networking (VPN) and Remote Desktop management solution
• Revised and improved the disaster recovery and off-site storage back-up system
• Provided user support for human resources applications, computer-aided design and drafting applications, graphic design software, and desktop productivity software EDUCATION
Master of Business Administration (M.B.A.) - 2017
University of Maryland Global Campus
Master of Science Degree, Technology Management (Information Systems & Services) - 2016 University of Maryland Global Campus
Bachelor of Science Degree, Information Systems Management - 2012 University of Maryland Global Campus
Associate of Arts Degree, Information Systems - 2011 Montgomery College
CERTIFICATIONS AND TRAINING
Graduate Certificate, Systems Analysis
University of Maryland Global Campus
Undergraduate Certificate, Project Management
University of Maryland Global Campus
Prosci Change Management Certification - 2020
Scrum Master Certified - 2019
PRINCE2 Foundation Certification - 2017
ITIL Service Strategy Certification - 2016
ITIL Continual Service Improvement Certification - 2013 ITIL Foundation Certification - 2012
ServiceNow Certified System Administrator - 2015
CompTIA A+ Certified Professional
Other technical proficiency
• Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver), Microsoft SharePoint, Microsoft Dynamics CRM, SAP BusinessObjects, Salesforce CRM, Jive, WebEx LANGUAGES
English – Native language
French – Fluent
Korean – Conversational
Greek (Koine) – Intermediate
Spanish – Basic knowledge
LEISURE
Guitar, Photography, Tennis