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IT Project Manager

Location:
Washington, DC
Posted:
March 17, 2020

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Resume:

Eric D. Choi

**** ********** ****** *****: 301-***-****

Rockville, MD 20850 Email: adccdm@r.postjobfree.com

IT Project Manager

PROFESSIONAL EXPERIENCE

OECD, Paris, France January 2019 – Present

IT Business Partner

• Managed enterprise-wide programs and projects for critical services and web-based cloud solutions

• Provided direction and coordination in the upgrade of Content Management Systems

• Led change management initiatives for various IT, HR and Finance-related projects

• Provided counsel, support and alignment for various business management initiatives and projects

• Performed risk analysis and risk management for various projects OECD, Paris, France January 2007 – Present

IT Analyst

• Analyzed Key Performance Indicators and Critical Success Factors for IT services

• Developed and managed Content Management Systems and Customer Relationship Management systems

• Managed various IT Service Management platforms

• Monitored statistics, service levels and client satisfaction in order to improve process and maintain a high service levels

BALTIMORE AIRCOIL COMPANY, Jessup, MD, United States June 2003 – July 2004 IT Administrator

• Administered and managed Microsoft Windows, Lotus Notes, Novell, and HP-UX servers

• Provided network operations, network security and network maintenance support

• Implemented a cost-effective Virtual Private Networking (VPN) and Remote Desktop management solution

• Revised and improved the disaster recovery and off-site storage back-up system

• Provided user support for human resources applications, computer-aided design and drafting applications, graphic design software, and desktop productivity software EDUCATION

Master of Business Administration (M.B.A.) - 2017

University of Maryland Global Campus

Master of Science Degree, Technology Management (Information Systems & Services) - 2016 University of Maryland Global Campus

Bachelor of Science Degree, Information Systems Management - 2012 University of Maryland Global Campus

Associate of Arts Degree, Information Systems - 2011 Montgomery College

CERTIFICATIONS AND TRAINING

Graduate Certificate, Systems Analysis

University of Maryland Global Campus

Undergraduate Certificate, Project Management

University of Maryland Global Campus

Prosci Change Management Certification - 2020

Scrum Master Certified - 2019

PRINCE2 Foundation Certification - 2017

ITIL Service Strategy Certification - 2016

ITIL Continual Service Improvement Certification - 2013 ITIL Foundation Certification - 2012

ServiceNow Certified System Administrator - 2015

CompTIA A+ Certified Professional

Other technical proficiency

• Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver), Microsoft SharePoint, Microsoft Dynamics CRM, SAP BusinessObjects, Salesforce CRM, Jive, WebEx LANGUAGES

English – Native language

French – Fluent

Korean – Conversational

Greek (Koine) – Intermediate

Spanish – Basic knowledge

LEISURE

Guitar, Photography, Tennis



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