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Office Assistant Customer Service

Location:
Plainfield, NJ
Salary:
17.00 hour
Posted:
March 17, 2020

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Resume:

OBJECTIVE:

To obtain a position in a diverse community where I can demonstrate the safety and organizational skills needed to establish and maintain a safe and professional educational environment.

EDUCATION:

High School Diploma Metuchen High School Metuchen, NJ

PROFESSIONAL SUMMARY:

Friendly and enthusiastic worker with 20 years of specialization in finance and customer service, and 5 years of experience working in the cafeteria at Scotch Plains-Fanwood High School. Able to learn new tasks quickly, demonstrate proficiency in following policies and procedures, and represent the establishment with a friendly and professional demeanor at all times.

SKILLS:

Economics and Accounting, Mathematics, Management of Personnel Resources, Clerical, Critical Thinking, Judgment and Decision Making, Negotiation, experience with Microsoft Office and Google applications

EXPERIENCES:

Pomptonian, Inc.: Fairfield, NJ Sept. 2018 – Present, Sept. 2006 – June 2010

Cafeteria Worker at Scotch Plains-Fanwood High School

Works in Scotch Plains High School cafeteria assisting with the food preparation for the High School and five Elementary schools. Responsibilities include: register, food preparation, food service to the students, and daily clean up. Responsible for following and executing all Scotch Plains High School safety protocol.

Dr. Ahmad: Edison, NJ Feb. 2017 – Sept. 2018

Medical Office Assistant

Perform tasks necessary to maintain an organized medical facility. Responsibilities include: communicating with clients to ensure that appointments are made and confirmed, communicating with insurance and legal representatives to ensure that proper documentation and payment is delivered, verify patient insurance information, take and maintain history of new and existing patients through an organized file system, and print and file copies of insurance information, IME’s, and medical records.

Shoprite Supermarket: South Plainfield, NJ Oct. 2016 – Feb. 2017

Cashier

Preformed roles requiring the ability to handle a variety of customer service and resolve customer issues with expediency. Responsibilities included: greeted customers and determined their specific needs if applicable, generated repeat business by encouraging customers to return, packaged customer purchases in an organized fashion, operated and maintained an accurate and balanced register, and explained all details of payment to the customers. Assisted with restocking products upon request.

Damone Elevator: New York, NY 2010 – 2015

On-call Bookkeeper / Dispatcher

Performed payroll functions, such as maintaining timekeeping information and processing/submitting payroll. Responsibilities included: answering telephones and give information to callers, taking messages, or transferring calls to appropriate individuals. Collecting and depositing money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept records of collections and disbursements, and ensured accounts are balanced. Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Questioned callers to determine their locations, and the nature of their problems to determine type of response needed. Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

United National Bank/PNC: Bridgewater, NJ April 1989 – April 2004

Loan Document Review Supervisor - Personal Credit/ Collections Dept.

Supervised a team of four Loan Representatives to prepare assignments for three evening shift collectors. Responsibilities included: preparing Indirect Auto, Personal and Home Equity Loan accounts for system input. Calculated discounts for auto dealers and prepared dealer accounts for wire transfers. Processed automobile dealer deposits, obtained credit reports, ordered property and floods searches. Verified all applicant employment and salary histories. Organized and “cleaned” loan applications for underwriter approval. Assisted customers with payoff figures and answered any questions regarding their account. Worked closely with repossession team to recover automobiles and trucks.

Accounts Payable/Receivable Representative - Loan Operations Dept.

Responsible for high volume of customer contact. Expedited MasterCard, Visa and Discover sales slips for merchants. Provided funding and discounts to auto dealers. Maintained computer entry of auto loans, auto floor plans, personal loans, mortgages, overdraft protection and payment processing. Provided payoffs loan amounts to customers, dealers and law firms.

MS Word, Excel, Outlook Express, Internet, and US Life Software system.



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