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Customer Care Developer

Location:
Lagos, Nigeria
Salary:
80000-120,000
Posted:
March 19, 2020

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Resume:

FOLARIN JOHN OLATUNDE

Contact Address: ** ******** ******** ******, ****** Road Ikotun Lagos State.

Phone numbers: 081********

E-mail Address: adcc3u@r.postjobfree.com, adcc3u@r.postjobfree.com

CAREER OBJECTIVE

To fashion out more creative ways of sustaining productivity, profitability competitiveness

and long-term Survival in my field of Career and to contribute to the firm s growths and

development to achieve customers satisfaction.

PERSONAL BIO-DATA

Date of Birth: 16th June 1991

Sex: Male

Home Town: Abeokuta North

State of Origin: Ogun State

Nationality: Nigerian

SKILLS AND ABILITIES

Initiative, Organized and Creative

Good Communication Skills

Goal /Result oriented

Ability to Work Effectively with and / or without Supervision.

Adequate Planning, Organizing and Task-Executing Abilities

Appreciable Knowledge of a Computer.

EDUCATIONAL QUALIFICATIONS

Educational Institution University of Lagos, Akoka Yaba, Lagos State

Description of Qualification Bed. Health Education

Date

Educational Institution Queenmaris College, Isheri Oshun Ikotun Lagos

Description of Qualification WASSCE

Date 2000 -2007

WORK EXPERIENCE

Unilag FM

Sport Presenter (2010)

Responsibility: I act as the script writer

I announce sport news on air

I interview sport personalities

Trisidal Entertainment

Presenter/ Blogger April 2015- October 2015

Responsibility:

Blogger: I write and develop content

I edit content

I promote content

Presenter: I present entertainment news in accessible and attractive way.

I interact with the audience

I introduce and interview guests

Arraynotions

Presenter/ Blogger March 2016- December2016

Responsibility:

Blogger: I write and develop content

I edit content

I promote content

Presenter: I present entertainment news in accessible and attractive way.

I interact with the audience

I introduce and interview guests

Skye9 Entertainment

Content developer/ Presenter/ Blogger March 2017- November 2017

Responsibility:

Blogger: I write and develop content

I edit content

I promote content

Presenter: I present entertainment news in accessible and attractive way.

I interact with the audience

I introduce and interview guests

I interview guests on red carpet

Opera News Jan 2019 March 2019

Content developer/Blogger March 2017- November 2017

Responsibility:

Blogger: I write and develop content

I edit content

I promote content

PAYCOM (OPERA Company) Nigeria Limited

Quality Assurance Team August 2019 – February 2020

Responsibilities:

-Review and evaluate conversations on the messaging platform between Agents and customer to ensure accuracy.

-Identify Employee Performance Gaps on call

-Prepare documents needed for training and onboarding

-Map the need for training and onboarding programs.

-Create reports that reflect Agent and team s performance

-Help agents improve their performance with specific instructions and constant support

Customer Support Agent MAY 2019 -AUGUST 2019

Responsibilities:

- Respond to customers complaint via mail and render further assistance

- Send mails for products and services confirmation.

- Provide customer support services in accurate and timely manner.

- Maintain high level of professionalism and competence in every customers interaction.

Computer Proficiencies: MS. Word, MS. PowerPoint, MS Excel,

HOBBIES

Research, Travelling, Reading and Listening to motivational speakers,

REFEREES

Mr. Olaitan Sunday

EcoBank Int l Plc,

Ilasamaja Branch, Lagos

080********, 080********

Mrs Akinbumiti Oluwabukola

Chrisland School

Olubunmi Owa Street, Off Admiralty way (by Prince Ebeano Supermarket)

Lekki Lagos.

070********, 080********



Contact this candidate