Customer Care Developer
Resume:
FOLARIN JOHN OLATUNDE
Contact Address: ** ******** ******** ******, ****** Road Ikotun Lagos State.
Phone numbers: 081********
E-mail Address: *******.****@*****.***, *********@*****.***
CAREER OBJECTIVE
To fashion out more creative ways of sustaining productivity, profitability competitiveness
and long-term Survival in my field of Career and to contribute to the firm s growths and
development to achieve customers satisfaction.
PERSONAL BIO-DATA
Date of Birth: 16th June 1991
Sex: Male
Home Town: Abeokuta North
State of Origin: Ogun State
Nationality: Nigerian
SKILLS AND ABILITIES
Initiative, Organized and Creative
Good Communication Skills
Goal /Result oriented
Ability to Work Effectively with and / or without Supervision.
Adequate Planning, Organizing and Task-Executing Abilities
Appreciable Knowledge of a Computer.
EDUCATIONAL QUALIFICATIONS
Educational Institution University of Lagos, Akoka Yaba, Lagos State
Description of Qualification Bed. Health Education
Date
Educational Institution Queenmaris College, Isheri Oshun Ikotun Lagos
Description of Qualification WASSCE
Date 2000 -2007
WORK EXPERIENCE
Unilag FM
Sport Presenter (2010)
Responsibility: I act as the script writer
I announce sport news on air
I interview sport personalities
Trisidal Entertainment
Presenter/ Blogger April 2015- October 2015
Responsibility:
Blogger: I write and develop content
I edit content
I promote content
Presenter: I present entertainment news in accessible and attractive way.
I interact with the audience
I introduce and interview guests
Arraynotions
Presenter/ Blogger March 2016- December2016
Responsibility:
Blogger: I write and develop content
I edit content
I promote content
Presenter: I present entertainment news in accessible and attractive way.
I interact with the audience
I introduce and interview guests
Skye9 Entertainment
Content developer/ Presenter/ Blogger March 2017- November 2017
Responsibility:
Blogger: I write and develop content
I edit content
I promote content
Presenter: I present entertainment news in accessible and attractive way.
I interact with the audience
I introduce and interview guests
I interview guests on red carpet
Opera News Jan 2019 March 2019
Content developer/Blogger March 2017- November 2017
Responsibility:
Blogger: I write and develop content
I edit content
I promote content
PAYCOM (OPERA Company) Nigeria Limited
Quality Assurance Team August 2019 – February 2020
Responsibilities:
-Review and evaluate conversations on the messaging platform between Agents and customer to ensure accuracy.
-Identify Employee Performance Gaps on call
-Prepare documents needed for training and onboarding
-Map the need for training and onboarding programs.
-Create reports that reflect Agent and team s performance
-Help agents improve their performance with specific instructions and constant support
Customer Support Agent MAY 2019 -AUGUST 2019
Responsibilities:
- Respond to customers complaint via mail and render further assistance
- Send mails for products and services confirmation.
- Provide customer support services in accurate and timely manner.
- Maintain high level of professionalism and competence in every customers interaction.
Computer Proficiencies: MS. Word, MS. PowerPoint, MS Excel,
HOBBIES
Research, Travelling, Reading and Listening to motivational speakers,
REFEREES
Mr. Olaitan Sunday
EcoBank Int l Plc,
Ilasamaja Branch, Lagos
Mrs Akinbumiti Oluwabukola
Chrisland School
Olubunmi Owa Street, Off Admiralty way (by Prince Ebeano Supermarket)
Lekki Lagos.
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