Donald Mitchell Jr
Mebane, NC 27302
Email address: firstname.lastname@example.org
Software: DOS, UNIX (levels: Sun, Apollo, AIX, HP), VSE, VM, CICS,
RSCS, JCL, SQL, MVS, TSO, LAN/WAN, Crystal, Cisco Routers& Switches, Active Directory,
Oracle, Routers, Lotus Notes, MS Word, MS Office, UPS/TRAK System, Remedy, Tivoli,
Remedy 7, ServiceNow, WebEx Connect, HP WebJet Admin., Ricoh TRAC., SAP, LMS, SAP
Hardware: IBM 3090, AS/400, Xerox 9700,Xerox DocuTech printers, SUN &
Apollo Workstations, HP Workstation, Microsoft SQL Servers & Oracle Database, Various Tape Drives and Disk Drives & various HP Printers, DigiPath, Scanners, Inserters& Folders, Canon ImageRunner (B&W), Ikon CPP500 (Color) printers.
August 2017 – Present – Ricoh @ Biogen
Supervises day -to-day operations of 5-20 person site, with IT Hardware (HP & Xerox printers, servers, plotters and tape drives) including Ricoh printers using TRAC software. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers: assists in maintaining acceptable profit levels and ensures that customers expectation is met. I am the point person onsite for customer issues and contract compliance. Functions as a document specialist or other operations worker. I ensure payroll accuracy by overseeing and correcting all time clock punches (KRONOS). Also, oversee the personnel of all service deliveries. Oversee all activities in the warehouse (shipping, receiving, Hazmat merchandise, pulling materials within the warehouse and SAP issues). Execute, monitor and control US purchasing and order fulfillment management (SAP). Coordinate Inventory Control, Support target achievement such as savings, inventory reduction, working capital improvements, etc. Have experience in a good GMP and GLP regulatory enviornment.
September 2015 – August 2017 - IBM (Pomeroy )
Lead Disaster Recovery Operator
Managed tape media with mainframe, open systems and Unix servers ..
•Maintain a ticket queue and ensure all tickets are updated with proper documentation and addressed within Service Level Agreement standards;
•Monitor the backup environment and proactively resolve backup failures by diagnosing problems, troubleshooting the cause and making necessary changes;
•Monitor snapshots created by VM and NAS backups and ensure that they do not grow to an unsupportable size;
•Troubleshoot and remediate backup failures and performance bottlenecks; understand and optimize use of deduplication software and hardware based on data type, network availability and computer resources;
•Monitor the backup infrastructure including Tape Libraries, Backup Disk Appliances, Unix/Linux servers and Windows servers; ensure all backup clients are backed up and retained according to policy and within scheduled windows of time; make necessary configuration changes to address scheduling problems;
•Support the protection of the virtual machine environment by ensuring that backup configurations are relevant and effective and that VM restores limit data loss allow regular operations to resume a timely manner;
•Perform data restores and other requests in a complex multi-tenant computing environment; work with internal and external support teams to troubleshoot backup failures on VMware, UNIX, Linux, Windows, Mainframe, SQL, Oracle and NAS clients; maintain up-to-date documentation about the backup environment and common support activities;
•Work closely with senior members of the Backup and recovery team to resolve and document complex backup issues;
•Assist team members in planning and executing various projects and migrations;
•Perform special projects and initiatives as assigned.
Febuary 2012 – August 2015 - UNC Hospital (UNC HealthCare)
LINEN SERVICES & Stockroom ASSISTANT - LINEN ROOM & Stockroom
The Linen Room Attendant is responsible for the receiving, inspecting, sorting, issuing and distribution of all linen items and scrubs and medical supplies used in the hospital. The person(s) in this position must have a complete knowledge of the hospital and know the exact location of approximately 85 departments and their linen requirements.
*Hospital work experience
*Stockroom work experience
*Inventory control experience
*Ability to push linen carts weighing 50 lbs or more
*Ability to lift up to 20 lbs or more
Sept 2006 – Jan 2012 Cisco Systems (Experis)
IT Administrator - North America / HelpDesk / CS
Managed Print Services for HP @ Cisco – Monitored a North America Fleet of 1700+ devices proactively for any potential issues, and quickly resolved them via phone, remote desktop, or by dispatching local HP tech as needed. Ensured that SLA (service-level agreement) was met for any open issues. Directly responsible for any issues at the RTP campus, maintaining a fleet of 270 devices. Opened and monitored support calls with HP related to the maintenance of the North America printer fleet. Occasional Break/ Fix work as needed onsite. Monitored Cisco’s Remedy (Helpdesk ticket tracking software) system and ServiceNow software to assist with any issues clients were having, and escalate where necessary. Experience with Remedy 7, WebEx Connect, HP WebJet Admin, and a large variety of HP enterprise / workgroup printers. Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. Strong focus on customer satisfaction / customer service.
Aug 2002 – Aug 2006 Active Data Services/ Duke University (Kelly/Temp.)
Sr. Print Operator / Pre Press Design Assistant/ Project Coordinator/ Sr.
Started as a temp. then worked up to a regular employee.
Operated various Xerox printers for various jobs. Printed various documents for various companies using different Xerox printers and the use of Windows 98. I have a working knowledge of various Xerox printers and copiers. Also I have knowledge of various software programs as far as detecting errors while jobs are running. Performed QC on all jobs that ran in our department. Assisted in hardware support in replacing various computers, servers, and computer parts within different departments. Was Lead person in charge of various projects within the company. Monitored various jobs and communication links on IBM
AS/400 MainFrame while running various jobs for the university & hospital at Duke. Performed HelpDesk duties after hours using Remedy& Tivoli DataBases. Also performed backups & printed jobs on DocuTech 4050 printer.
August 1999 - Jan 2001 ProMedex, Inc. / LandaCorp
Lead Computer Software Documentation Specialist, Sr. Computer Operator/S/W Tester
Designed booklets using Unix, Crystal and Oracle software (Databases).
Performed interviews for Temporary and Permanent employees
Make sure work is processed in a timely manner
Perform Quality assurance and control on all work that is designed within the department.
Assisted in writing tests cases and testing with new S/W designs.
The system was running under UNIX (AIX 4.15/4.21), MVS, CICS, TSO, SunLink SNA servers & IBM AS/400.
Made sure of connection with links (CICS) were connected.
Assists users with various CICS problems (DATASETS, reset locked users and terminals, read Dumps, Traces). And read Codes (machine codes, object codes), using Microsoft servers.
Performed daily batch processing. Maintained backups.
Print and delivery of reports in a timely manner.
Ensure network connectivity on Workstations and Mainframes.
Replaced Hardware (SCSI boards, Disk & tape Drives) on Workstations
and ran tests to make sure communication was correct.
Tested programs on new equipment
March 1999 September 1999 City Federal Savings & Loan
Provided training to new personnel and supervisory duties when needed. Assisted Operators and Helpdesk with hardware and software problems on mainframe and Workstations.
Assisted hardware support in testing SCSI boards when needed. Replaced disk & tape drives on workstations when needed, then ran test.
Performed duties with CICS (making sure lines and links were connected, cleared datasets when full).
Performed shutdowns and restarts and made sure CICS came up correctly.
Kept accurate tape inventory.
Mar 96 - Jan 98 Brame Data Shipping Processor
Provided training for personnel and supervised a staff of four in the shipping department.
Applied shipping charges.
Upgraded Software on UPS/TREK system using Windows 95 to provide quicker shipments.
Ensured accuracy of shipments to customer.
May 86 - Oct 95 Bell Northern Research Sr. Computer Operator/ Tape Librarian Coordinator/ Software Tester
Ensured steady workflow.
Scheduled On-Call 24 hours.
Assisted helpdesk with hardware and software problems.
Upgraded hardware on HP, SUN, Apollo Workstations (ex: SCSI boards, Disk & Tape drives).
Upgraded Software on HP, SUN an Apollo Workstations. Performed different duties with CICS (clearing DATASETS when full, display, restart, start terminals, making sure connectivity was up and running smoothly, read DUMPS, performed TRACES) Upgraded tape room from reel tapes to cartridges and cassettes.
Collected software from engineers and tested software on telecom switches (LoadBuilder).
Worked with SQL - it eliminated many maintenance tasks and provided mainframe-level batch management utilities.
Sept 77 - Jan 86 A.D.P. Sr. Computer Operator
Performed A/P, A/R, G/L, and Payroll on various computers.
Education and Training
St. Benedicts Prep (High School)
Company Sponsored courses @ Essex County Community College
Data Processing (9/77 - 9/78)
Employer Sponsored Training
Xerox 9700 Maintenance, Disaster Recovery, Quality Control (ISO 9000,) Technician 3 Troubleshooting, Problem Solving and Decision-Making, Unix 1 Course, Halon System Safety Course, Hazardous Material Safety Course