Employee Relations Manager

Susan Prieto

Wylie, TX ***** 214-***-**** *************@*****.***

www.linkedin.com/in/susan-prieto-a9597b184

Senior Human Resource Manager/ Business Partner

Achieving results and driving excellence through effective team leadership

Senior Human Resources Professional recognized for driving teams and new programs to influence overall engagement resulting in “win-win” outcomes for leaders and team members. Great knowledge of employment law, recruiting, FMLA, ADA and Workers Compensation. Highly skilled at focusing on the life cycle of an employee and analysis to demonstrate trends. A leader who balances strategic thinking with tactical execution. Strong interpersonal, communication and presentation skills. Experienced in acquisition and mergers serving as part of transition teams and supporting organizational redesign and implementation of new business structure. A leader with strong accountability and intergrity.

HR Skills and Knowledge

●Employment Law/Labor Regulations

●FMLA/ADA/EEO/WC

●Comp & Benefits

●Payroll

●Business Acumen

●Employee Engagement

●Recruitment & Retention

●Employee Relations & Investigations

●Taleo, Workday, ADP & Halogen

●Project Management

●Vendor Relations/Negotiations

●Orientation & On-Boarding

●Training & Development

●Performance Management

●Organizational Design

●HR Policies & Procedures

●Conflict Resolution

●Budget Management

Professional Experience

Imprimis – Director (contractor) G6 Hospitality, Jan 2020 to Present

Provided daily direction of generalist responsibilities in functional areas. Partnered with leaders on employee relations concerns and corrective action. Collaborated with leaders on development and communication to employees and changes in department.

Reviewed company employee attendance on week of payroll processing for departments.

Entered and approved job changes for employees

Entered and approved offers in Workday HRIS

Responsible for employee recognition awards

Processed unemployment claims

Partnered with recruiting on hiring process and pratices

WageWorks, Irving, Texas

(Formerly CONEXIS) TPA Benefits Administration

Senior Human Resource Manager & Business Partner, 2014 to Nov 2019

Provided day to day direction of HR team in all aspects of generalist functions and responsibilities. Business Partner to largest division of organization while supporting largest site in company. Responsible for all employee relations issues for site and business unit. Managed all investigations and unemployment claims.

●Developed and refined organization-wide and site-specific Human Resources policies and practices to ensure compliance with federal, state and local laws. Reviewed and revised annually to ensure compliance.

●Responsible and managed full life cycle of employee (recruiting to end of employment)

●Improved the quality of corporate culture by developing and leading Engagement Committee and increasing overall engagement in one year by 12%.

●Utilized excellent knowledge of the related regulatory environment including FLSA, FMLA, ADA and Workers Compensation.

●Collaborated with Executive level leadership on bench strength and how to strategically meet corporate goals.

●Revitalized Employee Recognition Program resulting in peer to peer recognition increasing 4%, and leadership recognition to team member increasing by 6%.

●Site Champion for community and charity events. Irving site consistently met or exceeded goal.

●Proactively partnered with Learning and Development and department heads monthly to ensure employees had effective tools and training to support successful work performance.

●Developed and presented two training sessions - Legally Speaking and How to Manage Corrective Action.

●Partnered with Compensation on Analysis to keep up with market trends

●Developed and implemented highly rated monthly “Program Manager Meet Ups”

●Developed and led Site Council initiatives between employees and managers.

●Developed and managed Peer Partner Program throughout organization

●Maintain HR Engagement budget, stayed at or below budget for 4 years

CONEXIS, Irving, Texas

TPA Benefits Administration.

Manager, HR & Facility, 2006 to 2014

Managed day to day operations for HR and led a team of four Generalists.

●Created onboarding and orientation programs while partnering with Learning and Development teams.

●Reviewed and updated HR policies and procedures.

●Oversee entire recruiting process and operations. On the average each recruiter would have 10-15 openings. Filled 100 positions in 45 days.

●Managed workers' compensation and brought program into full compliance. Worked with insurance carrier and implemented a preferred providers list and trained managers on ergonomic outliers and procedures to follow in case of claim needing to be filed. Lowered claims by 12% first year saving the company and carrier thousands of dollars and getting employees back to work.

●Enhance recruiting program by working with Operations to implement recruiting system, Taleo.

●Conduct Investigation into employee relations issues and complaints

●Managed Corrective action and discipline policies and procedures

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●Won largest Award by Company “SOUE” Award. Service of Unequalled Excel.

Facility Manager, 2006-2014

Reported directly to President of company. Managed all aspects of relocation of company to new space. Served as Project Manager for a two year build out and expansion of nearly one hundred thousand square feet.

●Played a key role in the successful opening of new office space. Planned and coordinated move project. Came under budget and ahead of schedule.

●Designed and implemented new facility policy and practices.

●Interviewed and hired all contractors and negotiated all contracts for build out.

●Managed security and facilities teams

●Developed Safety Program and training to all employees.

●Negotiated security contract for company and managed officers.

●Part of the DR (Disaster Recovery) Team. One of the Co-Chairs to establish a Pandemic Plan.

●Project Managed build out of 50 thousand square feet. Partnered with contractors and design team. Completed on time and under budget.

Westwood College (Private College), Dallas, TX

HR / Business Operations Manager, 2003 to 2006

Handled a broad range of business functions including recruiting and training, administering benefits, overseeing disciplinary action and managing HR records. Also included facility and day to day business decisions in the absence of Dean of the College. Reported Directly to the Dean of College. Oversaw a team of 7 including the Financial Aid Office, Executive Administrator and HR.

Recruited and interviewed office staff and faculty.

●Helped develop company’s standardized disciplinary procedures.

●Oversaw all contractual procedures with offers to professors.

●Developed an employee tracking system.

●Responsible for budget for campus and individual departments.

●Member of executive team that supported review and audit of government funding and documents.

●Helped create cost-effective incentive and morale-boosting programs for keeping tenured instructors.

●Co-Chaired mentoring program for students.

●Ensured compliance with employment laws and practices

Education & Certifications

Sam Houston State University, Huntsville, Texas & Richland College (currently enrolled), Dallas, Texas

HR Designations and Affiliations:

FMLA Compliance Certification

Post Injury Management for Workers Compensation

SHRM

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