Customer Service Sales

SUMMARY

SKILLS

EXPERIENCE

DENISE LEWIS

** ******* ******, ******, ** 12209 H: 518-***-**** *********@*****.*** Driven to exceed goals and build long term relationships with customers. Delivers positive experiences through high-quality care and performance.

Background includes using techniques such as positive reinforcement and communication strategies to help clients. Proficient in gathering and evaluating information to enhance treatment goals and program success.

Customer service

Safety-conscious

Technology-based navigation

Products and services

Sales

Problem-solving skills

Flexible schedule

Relationship building

Multi-tasking strength

Inventory management

Excellent people skills

Communications

Well-being understanding

Effective time management

Identifying problems

Computer proficient

Customer/Client relations

Positive communication strategies

Program support

Life management

02/2013 to Current Self Employed

Touch Two Llc Albany, NY

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Stocked and replenished merchandise according to needed work. Answered calls per day by addressing customer inquiries, solving problems and providing new product information.

Built long-term customer relationships and advised customers on purchases cleaning products.

Earned building management trust by serving as key holder, responsibly opening and closing apartments and doors on property. Answered customer telephone calls promptly and in an appropriate manner.

Followed up with customers each week to verify that they were satisfied with purchases.

Provided an elevated customer experience to generate a loyal clientele. Manage calls to scheduled appointments to gather information to initiate estimate of potential job.

Learned, referenced and applied product knowledge information. Worked night and weekend shifts during holiday season, securing deadline and satisfaction for Company.

Processed daily invoices and billed renewed invoices to clients. Created and maintained an organized database to develop promotional sales.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Routinely answered customer questions regarding merchandise and pricing.

Priced merchandise, stocked shelves and took inventory of supplies. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Swept, vacuumed, mopped and buffed floors.

Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors. Safe and efficient operation of equipment.

05/1999 to 02/2013 Cna /pct

St Peters Health Care Albany, NY

Managed the personal care of 8-12 patients.

Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.

Measured urine and delivered specimens to lab.

Established and maintained systems that safely met residents' needs. Ensured HIPAA compliance.

Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.

Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.

Routinely collaborated with department managers to correct problems and improve services.

Routinely retracted patient throat cultures and prepared for lab submission.

Closely monitored acute conditions.

Followed infection control procedures.

Assisted patients with daily functions.

Helped residents with bathing, dressing, feeding, lifting and transferring. Provided all daily living tasks to enhance quality of life for elderly patients. Responded to Code Red pages and followed through on disposition of patients.

02/2016 to 03/2019 Life Coach

Non Profit Organiztions Albany Ny, NY

As a spiritual Coach(mind body soul) Life Coach I provided compassion and empathy to connect with clients . Created a safe environment for adults and youth in which they could see themselves more clearly. I helped get in touch with their optimistic and spiritual side to bring peace of mind and happiness. Helping clients understand their strengths and weaknesses to bring about personal and spiritual growth .

Tracked coaching sessions, plans, behaviors and issues with non-compliance for each client

Led group sessions and encouraged discussion to improve results for all individuals

Referred clients to other programs and community agencies to enhance EDUCATION AND TRAINING

development

Promoted useful resources to facilitate coaching goals 2008 Associate of Arts: Web Graphic Design

DeVry University Online Villa Park, IL

Life Coaching Certificate

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